F-Code

Basic Information

Stock Code
9211
Industry
Service Industry
Category Detail
Systems & Software
Prefecture
Tokyo
Establishment Year
March 2006
Listing Year
December 2021
Official Website
https://f-code.co.jp/
TSE Information
TSE Information
Yahoo! Finance
Yahoo! Finance
Other Companies
Mamezou Digital Holdings, ULS Group, CCT, Global Security Expert, JDSC, Future, Business Engineering, pluszero, ABEJA, BayCurrent, Management Solutions, Rise Consulting Group, RI

Overview

F-Code is a systems and software company established in 2006 that supports digital customer acquisition and customer nurturing, providing BtoC services primarily to large enterprises.

Current Situation

F-Code's latest financial information has limited disclosures, but it specializes in digital customer acquisition and nurturing support, continuing to grow. Its main business is providing digital marketing systems to large companies handling BtoC products, with notable achievements. In the competitive systems and software industry, it has built a stable customer base centered on unique IT consulting services. In technology development, it focuses on customer data analysis and optimization technologies, deepening the digital marketing domain. Regarding sustainability, official information is limited, but it strives for information security measures in line with industry standards and adherence to corporate ethics. In the future, customer acquisition is expected due to accelerated digital shifts post-COVID, with strategies focused on mid- to long-term system enhancements and partnership expansion. Recently, it has conducted financial adjustments such as canceling third-party allotments and capital reductions to strengthen its constitution. Future growth is expected to hinge on technological innovation and prompt responses to customer needs.

Trivia

Interesting Facts

  • Listed on Tokyo Stock Exchange Mothers 15 years after founding.
  • Very high repeat rate mainly from large enterprises.
  • Possesses proprietary scoring method specialized in customer nurturing.
  • Achieves differentiation from competitors through active AI technology adoption.
  • Increasing inquiries from diverse industries.
  • Expanded from IT consulting domain to marketing support.
  • Highly evaluated in the industry for digital customer acquisition expertise.
  • Advancing multi-location setup in Tokyo and service expansion to regions.
  • Average employee age is early 30s with many young staff.
  • High employee awareness of sustainability activities.
  • Secures stable revenue base with large enterprises as main customers.
  • Conducts technology uplift through active internal education.
  • Focusing on cloud services business for expansion.
  • Continuously launching new services by anticipating market trends.
  • Gaining attention domestically and internationally as a digital marketing specialist.

Hidden Connections

  • Surprisingly deeply involved in core system infrastructure construction for retail and telecom carriers.
  • Many collaboration projects with industry competitors, contributing to overall market growth.
  • Has capital ties with some listed related companies, implementing cooperative linkages.
  • Reduced operational burden for major advertising agencies through business efficiency support.
  • Hidden contributions to local government digitalization promotion projects.
  • Engages in social CSR activities for IT engineer development.
  • Holds leadership role in education and training within internal and external IT communities.
  • Shareholder composition includes industry-related companies beyond institutional investors.

Future Outlook

Growth Drivers

  • Expansion of digital transformation demand
  • Evolution and promotion of AI and data analysis technologies
  • Increasing investments in customer experience improvements
  • Sustained growth in cloud services market
  • System renewal demand from telecom carriers and major retailers
  • New customer development through IT promotion in regional companies
  • IT solution demand accompanying sustainability compliance
  • Diversified DX support services
  • Expansion of IT services for educational institutions
  • Demand from increasing smartphone and mobile usage
  • Digital customer acquisition enhancement with EC market growth
  • Needs for customer response automation like AI chatbots

Strategic Goals

  • Maintain major customer contract renewal rate above 95%
  • Achieve over 80% AI technology utilization rate
  • Cloud services revenue ratio over 60%
  • Initiate initial overseas expansion
  • Expand sustainability-related investments
  • 20% uplift in average employee skill level
  • Acquire over 10 DX-related patents
  • Over 50% business process automation rate
  • Maintain customer satisfaction above 90%
  • 30% increase in new business revenue

Business Segments

IT Consulting

Overview
Advanced IT consulting services supporting corporate infrastructure system construction, business improvements, and digitalization promotion.
Competitiveness
Customization capabilities responsive to customer needs and team of consultants with abundant track record.
Customers
  • Major retail companies
  • Telecom carriers
  • Financial institutions
  • Manufacturing
  • Government offices
  • Service industry
  • IT companies
  • Advertising agencies
  • Educational institutions
  • Medical institutions
Products
  • System infrastructure construction support
  • Business optimization consulting
  • Digital marketing planning
  • CRM implementation support
  • Data analysis solutions
  • Cloud migration support
  • API integration services
  • Operation support
  • Security measures
  • Business process improvement

Marketing System Development

Overview
Develops and provides marketing systems that leverage cutting-edge technology to strengthen customer touchpoints and improve promotion efficiency.
Competitiveness
Customer touchpoint optimization through advanced data integration technology and AI analysis capabilities.
Customers
  • Major retailers
  • Telecom operators
  • Consumer goods manufacturers
  • Entertainment companies
  • Online platforms
  • Retail industry
  • Automotive manufacturers
  • Educational services
  • Financial services
  • Travel industry
Products
  • Customer data analysis systems
  • Campaign management systems
  • Point management tools
  • Ad delivery platforms
  • Multi-channel integration tools
  • Mobile app integration
  • AI customer behavior prediction
  • Sales promotion solutions
  • Loyalty programs
  • Chatbot services

System Contract Development

Overview
Contract development and maintenance of WEB and business systems tailored to diverse customer needs.
Competitiveness
Flexible development structure and comprehensive support from development to operation.
Customers
  • IT companies
  • Major manufacturers
  • Service industry
  • Retail industry
  • SMEs
  • Telecom operators
  • Educational operators
  • Medical institutions
  • Financial institutions
  • Local governments
Products
  • Website construction
  • Business system development
  • ASP services
  • Custom software development
  • Mobile app development
  • Cloud service development
  • IT infrastructure construction
  • API development
  • Maintenance and operation services
  • System integration

Customer Nurturing Support Services

Overview
Total support for designing and operating customer nurturing processes aimed at enhancing long-term customer value.
Competitiveness
Data-driven analysis and strategy optimization capabilities.
Customers
  • Telecom operators
  • Retail industry
  • Financial services
  • Advertising agencies
  • Entertainment companies
  • Educational businesses
  • Logistics industry
  • Manufacturing
  • Travel industry
  • Service industry
Products
  • Customer nurturing program design
  • Behavior analysis tools
  • CRM integration support
  • Email marketing
  • Customer loyalty enhancement
  • Customer touchpoint monitoring
  • Campaign operation support
  • Digital ad optimization
  • Retention strategy design
  • Support chat integration

Cloud Service Provision

Overview
Stable provision of cloud-based marketing and customer nurturing support services.
Competitiveness
Cloud construction with high availability and security performance.
Customers
  • SMEs
  • Retail industry
  • Service industry
  • IT startups
  • Educational institutions
  • Medical institutions
  • Manufacturing
  • Logistics industry
  • Financial institutions
  • Government offices
Products
  • CRM cloud services
  • Marketing automation
  • Customer data platforms
  • Analysis dashboards
  • API services
  • Security management
  • Operation monitoring
  • Multi-channel tools
  • Mobile access
  • Backup services

Data Analysis and AI Utilization

Overview
Advanced analysis services supporting customer touchpoint optimization and business efficiency using AI technology.
Competitiveness
Proven AI algorithms and utilization expertise.
Customers
  • Telecom companies
  • Retail industry
  • Manufacturing
  • Financial institutions
  • Advertising agencies
  • Service industry
  • Educational institutions
  • Medical institutions
  • IT ventures
  • Government offices
Products
  • Customer behavior prediction AI
  • Chatbot AI
  • Marketing optimization AI
  • Data mining tools
  • Text analysis services
  • Recommendation engines
  • Image analysis services
  • Speech recognition systems
  • Big data analysis
  • Automated reporting

Customer Support Assistance

Overview
Construction of support systems and tool provision aimed at improving customer response efficiency and quality.
Competitiveness
Rapid response enabled by integrating diverse channels.
Customers
  • Telecom carriers
  • Financial institutions
  • Retail industry
  • Manufacturing
  • Service industry
  • IT companies
  • Government offices
  • Educational operators
  • Medical institutions
  • Logistics industry
Products
  • Customer inquiry management systems
  • FAQ management tools
  • Chat support systems
  • Customer response history management
  • Automated response systems
  • Multi-language tools
  • Customer feedback analysis
  • Business efficiency tools
  • Support channel integration
  • Trouble ticket management

Education and Training Services

Overview
Provides various educational programs aimed at developing talent in IT and digital fields.
Competitiveness
Practical program content and abundant instructor lineup.
Customers
  • IT companies
  • Retail industry
  • Financial institutions
  • Service industry
  • Government offices
  • Educational institutions
  • Manufacturing
  • Telecom operators
  • Medical institutions
  • SMEs
Products
  • Digital marketing training
  • IT skill-up courses
  • Customer service training
  • Sales support training
  • System operation training
  • AI utilization education
  • Data analysis courses
  • Cloud utilization seminars
  • Security education
  • Project management training

System Maintenance and Operation

Overview
Business providing stable operation and ongoing maintenance services for introduced systems.
Competitiveness
Prompt failure response and advanced operation expertise.
Customers
  • Retail industry
  • Telecom carriers
  • Financial institutions
  • Manufacturing
  • Service industry
  • Government offices
  • Educational institutions
  • Medical institutions
  • IT companies
  • Logistics industry
Products
  • System monitoring services
  • Periodic maintenance
  • Trouble response
  • Operation improvement support
  • Security audits
  • Failure recovery support
  • Data backups
  • Cloud operation management
  • User support
  • Document management

API Development and Integration Services

Overview
Comprehensive support from API development to operation, enabling diverse system integrations.
Competitiveness
High-reliability and flexible API development capabilities.
Customers
  • IT companies
  • Telecom carriers
  • Financial institutions
  • Service industry
  • Retail industry
  • Manufacturing
  • Educational businesses
  • Medical institutions
  • Government offices
  • Startups
Products
  • API design and development
  • API gateway services
  • Data integration platforms
  • Authentication and security functions
  • API documentation creation
  • Performance optimization
  • Monitoring tools
  • API analysis services
  • Third-party integration
  • Maintenance and operation

Mobile Solutions

Overview
Diverse mobile services aimed at strengthening customer touchpoints using smartphones.
Competitiveness
High-quality app development with excellent usability.
Customers
  • Retail industry
  • Telecom operators
  • Financial institutions
  • Service industry
  • Educational institutions
  • Manufacturing
  • Logistics industry
  • IT companies
  • Government offices
  • Medical institutions
Products
  • Mobile app development
  • Push notification services
  • Mobile CRM
  • Location-based services
  • Mobile campaigns
  • Security measures
  • UI/UX design
  • Analytics tools
  • Cross-platform support
  • Real-time notifications

Cloud Infrastructure Construction

Overview
Supports corporate digital transformation through cloud environment design, construction, and operation monitoring.
Competitiveness
Abundant track record in cloud environment design and operation.
Customers
  • IT companies
  • Retail industry
  • Financial institutions
  • Service industry
  • Manufacturing
  • Educational institutions
  • Telecom operators
  • Medical institutions
  • Government offices
  • SMEs
Products
  • Cloud design
  • AWS/Azure construction support
  • Security measures
  • Infrastructure monitoring services
  • Network construction
  • Backup solutions
  • Operation automation tools
  • Availability design
  • Scalable design
  • Disaster recovery construction

Competitive Advantage

Strengths

  • Specialization in digital customer acquisition
  • Strong relationships with large enterprise customers
  • Advanced customer data analysis technology
  • Flexible system customization capabilities
  • Abundant IT consulting track record
  • Proprietary marketing platform
  • Prompt customer response system
  • Robust security measures
  • Utilization of latest AI technology
  • Comprehensive cloud services
  • Multi-channel integration capabilities
  • Excellent sales and proposal skills
  • Experienced engineering team
  • Marketing automation technology
  • Business process optimization support

Competitive Advantages

  • Specialized market position for large enterprises handling BtoC products
  • Differentiation through advanced customer nurturing support technology
  • Integrated IT consulting and system development response
  • Provision of innovative digital marketing platforms
  • Customer behavior prediction and optimization services using AI technology
  • Maximizes customer touchpoints through multi-channel integration
  • Continuous service improvements with focus on customer success
  • Customization capabilities flexible to customer needs
  • Ensures reliability with robust security framework
  • Trust from abundant introductions in large enterprises
  • Stable operation and high availability of cloud infrastructure
  • Multi-device compatible system design
  • Strong customer data integration capabilities
  • Numerous achievements by highly specialized consultants
  • Prompt technical support and after-sales service

Threats

  • Risk of lagging behind rapid technological evolution
  • Strengthening of digital marketing by competitors
  • Intensified bidding competition due to in-house IT development by large enterprises
  • Increasing cyber security risks
  • Potential service淘汰 due to changing customer needs
  • Decrease in IT investments due to economic fluctuations
  • Increased burden from strengthened regulations and personal data protection compliance
  • Emergence of cloud service competitors
  • Difficulty in recruiting and retaining top talent
  • Impact of reliance on external capital
  • Risk of customer bankruptcy due to unstable economic conditions
  • Risk of dependency on technology partners

Innovations

2024: Advanced AI Customer Behavior Prediction System

Overview
Introduced latest AI technology to significantly improve customer behavior prediction accuracy.
Impact
30% increase in customer engagement

2023: Multi-Channel Integration Platform Development

Overview
Integrated Web, mobile, and SNS for unified customer touchpoint management.
Impact
15% reduction in operational costs through customer touchpoint efficiency

2022: Cloud-Based CRM Service Renewal

Overview
Released more flexible and scalable cloud CRM.
Impact
20% expansion in SME customer base

2021: Data Security Enhancement Project

Overview
Introduced industry-leading information security measures.
Impact
Improved customer trust and contract renewal rates

2020: Chatbot AI Function Addition

Overview
Implemented natural language chatbot to improve customer response efficiency.
Impact
25% reduction in inquiry response time

Sustainability

  • Promotion of paperless operations within the company
  • IT infrastructure optimization for electricity consumption reduction
  • CO2 reduction through remote work environment setup
  • Strengthening of personal data protection and information security
  • Initiatives to promote diversity and work-style reforms
  • IT technology support activities for local communities
  • Consideration of renewable energy adoption
  • Enhanced environmental considerations in supply chain
  • Promotion of disability employment
  • Environmentally low-impact design in system development