C.I. Medical

Basic Information

Stock Code
3540
Industry
Wholesale
Category Detail
Pharmaceuticals & Medical Products Wholesalers
Prefecture
Ishikawa Prefecture
Establishment Year
January 2000
Listing Year
December 2017
Official Website
https://ci-medical.co.jp/
TSE Information
TSE Information
Yahoo! Finance
Yahoo! Finance
Other Companies
Oruba Healthcare Holdings, DVx, Medias Holdings, Beauty Garage, Win Partners, Ship Healthcare Holdings, Ooki Health, Kyoryo Information Communications, Azon, Nihon Lifeline, Corantoette, Yamashita HD

Overview

C.I. Medical is a leading mail-order company for medical professionals founded in 2000, spearheading the dental materials e-commerce industry.

Current Situation

C.I. Medical achieved consolidated sales of approximately 28.8 billion yen and net profit of about 1.5 billion yen in 2019, maintaining a strong market position. The company does business with over 90% of approximately 80,000 dental clinics nationwide, holding the largest customer base in the industry. It is actively pursuing strategic alliances, such as the capital and business partnership with Air Water in 2016 and becoming a subsidiary of Nissen Holdings in 2024. Leveraging its proprietary mail-order system, it achieves swift and efficient logistics and inventory management. Environmentally, it focuses on coexistence with local communities and sustainable management, while being proactive in the digital transformation of the medical industry. Moving forward, it aims to diversify its business by integrating Nissen's apparel mail-order operations, strengthening its revenue base. Enhancing customer services and exploring new markets form the core of its mid- to long-term strategy amid changing market conditions. Ultimately, it plans to bolster its competitive edge in the Tokyo Stock Exchange Standard Market and pursue stable growth.

Trivia

Interesting Facts

  • Has been doing business with over 90% of approximately 80,000 dental clinics nationwide since its founding.
  • Japan's largest mail-order service for medical professionals.
  • Diversified business in 2024 by making Nissen Holdings a subsidiary.
  • First company from the Hokuriku region to list on the Tokyo Stock Exchange PRO Market.
  • Entered capital and business alliance with Air Water Co., Ltd.
  • Established integrated system of medical equipment and mail-order systems.
  • Offers product lineup specialized for diverse medical sites.
  • Regional company headquartered in Hakusan City, Ishikawa Prefecture.
  • Achieved 3.1-fold increase in net profit amid recent market fluctuations.
  • Expanding business by making related companies like Shirahato consolidated subsidiaries.
  • Differentiates from competitors with proprietary logistics system specialized for mail-order.
  • Builds trust through education and support services for customers.
  • Focuses on digital transformation in medical sites.
  • Utilizes industry-leading IT systems for business efficiency.
  • Actively contributes to regional economy fulfilling social responsibilities.

Hidden Connections

  • Capital and business alliance with Air Water for collaboration in medical-related technologies.
  • Diversification into apparel mail-order field via Nissen Holdings subsidiary acquisition.
  • Related company group including Shirahato diversifies sales channels.
  • Contributes to regional economic revitalization in Ishikawa Prefecture.
  • Possesses optimization technology for medical consumables supply chains.
  • Experience changing markets from Tokyo Stock Exchange PRO to JASDAQ to Standard.
  • Strong transaction record with dental universities nationwide.
  • Promotes new product development through collaboration with diverse medical sites.

Future Outlook

Growth Drivers

  • Increasing demand for elderly care supplies from nationwide medical institutions
  • Expansion of mail-order market and strengthened online services
  • Acceleration of digitalization and IoT in medical equipment
  • New customer acquisition and revenue growth in apparel mail-order field
  • Stable base building through strengthened local community ties
  • Operational efficiency and customer satisfaction improvement via medical DX promotion
  • Logistics optimization and rising immediate delivery needs
  • Improved regulatory compliance and reliability assurance
  • Enhanced market competitiveness through new product/service development
  • Maximization of group management synergies

Strategic Goals

  • Achieve 80% domestic share in medical-related mail-order business
  • Surpass 50 billion yen in new business field sales
  • Complete digital transformation
  • Achieve sustainability with 30% reduction in environmental impact
  • Expand social contributions through strengthened regional medical collaboration
  • Accelerate global expansion into overseas medical markets
  • Improve employee diversity and inclusion rate
  • Achieve 20% improvement in logistics efficiency
  • Continuously maintain customer satisfaction above 90%
  • Establish base for sustainable revenue growth

Business Segments

Dental Materials Sales to Dental Clinics

Overview
Bulk sales of high-quality dental materials and equipment to dental clinics and related institutions, supporting efficient procurement.
Competitiveness
Extensive customer base centered on mail-order and swift logistics system
Customers
  • Nationwide Dental Clinics
  • Dental Universities
  • Dental Hygienist Schools
  • Medical Institutions
  • Dental Laboratories
  • Dental Specialty Wholesalers
  • Large Dental Clinics
  • Training Institutions
  • Dental Materials Manufacturers
  • Research Institutions
  • Regional Dental Collaboration Facilities
  • Solo Practitioners
  • Corporate Dental Groups
  • Local Government Health Centers
  • Medical-Dental Collaboration Hospitals
Products
  • Dental Composite Materials
  • Impression Materials
  • Cement
  • Sterilization Supplies
  • Dental Equipment
  • Orthodontic Appliances
  • Intraoral Scanners
  • Oral Vacuum Equipment
  • Disinfectants
  • Gloves
  • Dental Chairs
  • Treatment Lighting
  • Digital X-ray Equipment
  • Diagnostic Equipment
  • Dental Laser Devices

Medical Supplies Wholesaling to Medical Institutions

Overview
Stable supply of medical supplies for hygiene management and treatment support to medical institutions.
Competitiveness
Wide product range and close support system for customers
Customers
  • Hospitals
  • Nursing Care Facilities
  • Clinics
  • Medical Device Distributors
  • Medical Research Institutes
  • Clinical Testing Facilities
  • Welfare Facilities
  • Pharmaceutical Companies
  • Medical Equipment Manufacturers
  • Health Centers
  • Emergency Medical Centers
  • Hygiene Management Companies
  • Medical-related NPOs
  • Medical Education Institutions
  • National Research Institutions
Products
  • Sterilizers
  • Disposable Gloves
  • Medical Gowns
  • Disinfectants
  • Masks
  • Medical Equipment
  • Treatment Lights
  • Patient Monitors
  • Medical Tape
  • Disinfectant Cotton Swabs
  • Oral Care Supplies
  • Hygiene Towels
  • Protective Aprons
  • Medical Consumables
  • Testing Equipment

Mail-Order System Development and Operation

Overview
Supports business efficiency for client companies through development and operation of systems specialized for medical mail-order.
Competitiveness
Expertise and system development technology tailored to medical sites
Customers
  • Medical-related Sales Companies
  • Dental Materials Manufacturers
  • Pharmaceutical Wholesalers
  • Medical Institutions
  • Mail-Order Businesses
  • Logistics Companies
  • IT Companies
  • Medical Equipment Distributors
  • Healthcare Startups
  • Local Governments
  • Medical Education Institutions
  • Research Institutions
  • Service Providers
  • Infrastructure Management Companies
  • Marketing Companies
Products
  • Mail-Order System Development
  • Order Management System
  • Inventory Management System
  • Logistics Tracking
  • Customer Management System (CRM)
  • Data Analysis Tools
  • Mobile-Compatible Systems
  • Automatic Replenishment Systems
  • EDI Systems
  • Online Payment Platforms
  • Marketing Tools
  • Support Tools
  • Performance Reporting
  • AI Support
  • Business Efficiency Solutions

Logistics Services

Overview
Specialized logistics services for medical supplies, supporting timely and safe delivery.
Competitiveness
Temperature control and rapid response specialized for medical supplies
Customers
  • Dental Clinics
  • Medical Institutions
  • Mail-Order Businesses
  • Logistics Partners
  • Retail Companies
  • Delivery Companies
  • Temperature-Controlled Logistics Providers
  • Logistics Warehouse Operators
  • Supply Chain Companies
  • Pharmaceutical Companies
  • Medical Equipment Manufacturers
  • Small Stores
  • Online Shops
  • Medical Product Sellers
  • Regional Medical Collaboration Organizations
Products
  • Medical Product Dedicated Warehouses
  • Temperature-Controlled Logistics
  • Express Delivery Network
  • Delivery Management System
  • Inventory-Optimized Logistics
  • Delivery Tracking System
  • Quality Management System
  • Cold Chain Logistics
  • Distribution Center Operations
  • Logistics Consulting
  • Order Processing Agency
  • Transportation Management Services
  • Picking Systems
  • Emergency Delivery Response
  • Logistics Information Systems

Medical Equipment Maintenance and Repair

Overview
Supports improved reliability of medical and dental equipment through maintenance and repair.
Competitiveness
Rapid response capability and extensive technical expertise
Customers
  • Dental Clinics
  • Medical Institutions
  • Medical Equipment Sales Companies
  • Laboratories
  • Manufacturers
  • Maintenance Management Companies
  • Medical Equipment Rental Companies
  • Clinics
  • Nursing Care Facilities
  • Testing Facilities
  • Public Medical Facilities
  • Private Clinics
  • Medical Education Institutions
  • Wholesalers
  • Hospital Collaboration Facilities
Products
  • Equipment Inspection Services
  • Repair Services
  • Regular Maintenance
  • Fault Diagnosis
  • Parts Replacement
  • Calibration Services
  • Installation Support
  • Technician Dispatch
  • Troubleshooting
  • Maintenance Contracts
  • Upgrade Support
  • Remote Support
  • Safety Inspections
  • Equipment Operation Training
  • Quality Management

Medical Information Provision and Education Services

Overview
Provides latest information and education support to medical professionals, contributing to enhanced expertise.
Competitiveness
High-specialty education system linked with medical mail-order business
Customers
  • Dentists
  • Medical Professionals
  • Universities
  • Research Institutions
  • Training Institutions
  • Vocational Schools
  • Medical Specialty Publishers
  • Pharmaceutical Companies
  • Medical Technology Developers
  • Hospital Training Centers
  • Local Government Medical Institutions
  • Medical Consultants
  • Clinical Trial Institutions
  • Medical-related NPOs
  • Seminar Organizers
Products
  • Online Education Platform
  • Product Usage Training
  • Webinar Hosting
  • Medical Information Distribution
  • Conference Support
  • Training Material Creation
  • Medical Literature Distribution
  • Certification Course Provision
  • Hands-on Training
  • Technical Training
  • e-Learning Content
  • Specialty Book Publishing
  • Clinical Data Sharing
  • Product FAQ Support
  • Consulting Services

Oral Care Product Development and Sales

Overview
Planning and sales of oral care products for home-visit medical and nursing care fields.
Competitiveness
Product development capability tailored to nursing site needs
Customers
  • Hospitals
  • Nursing Care Facilities
  • Drugstores
  • Retail Stores
  • Mail-Order Retailers
  • Dental Clinics
  • Medical Wholesalers
  • Welfare Facilities
  • Online Shop Operators
  • Elderly Support Facilities
  • Health-related Companies
  • Home-visit Nursing Care Providers
  • Regional Medical Promotion Groups
  • Manufacturers
  • Healthcare Organizations
Products
  • Oral Moisturizers
  • Oral Care Gels
  • Brushing Aids
  • Denture Cleaners
  • Plaque Removal Products
  • Gum Massage Supplies
  • Bad Breath Care Products
  • Mouthwashes
  • Rinses
  • Denture Stabilizers
  • Dental Rinses
  • Cleaning Sprays
  • Tongue Cleaners
  • Care Toothbrushes
  • Elderly Care Products

Home Medical Care Support Services

Overview
Provides medical support services and equipment supply to home-visit patients, supporting improved quality of life.
Competitiveness
Comprehensive support system strengthening medical-nursing care collaboration
Customers
  • Home-visit Patients
  • Home-visit Medical Institutions
  • Nursing Care Businesses
  • Medical Mail-Order Retailers
  • Pharmacies
  • Home-visit Dental Services
  • Welfare Facilities
  • Medical Consultants
  • Regional Care Centers
  • Local Governments
  • Insurers
  • Patient Groups
  • Medical Equipment Manufacturers
  • Nursing Stations
  • Rehabilitation Facilities
Products
  • Home-use Medical Equipment
  • Regular Delivery Services
  • Remote Diagnosis Support
  • Patient Care Solutions
  • Home-visit Support Tools
  • Prescription Support Services
  • Daily Living Support Supplies
  • Care Management Support
  • Monitoring Equipment
  • Home-visit Nursing Collaboration Tools
  • Nursing Care Supplies
  • Telemedicine Systems
  • Information Sharing Platforms
  • Patient Education Tools
  • Emergency Response Support

R&D Support Services

Overview
Comprehensive provision of materials and technical support necessary for medical R&D.
Competitiveness
Diverse support system closely aligned with research sites
Customers
  • Medical Device Development Companies
  • University Labs
  • Pharmaceutical Manufacturers
  • Clinical Research Institutions
  • Startups
  • Technology Development Companies
  • Product Testing Institutions
  • Medical Technician Groups
  • National and Public Research Institutions
  • Clinical Trial Contractors
  • Bio-ventures
  • Government Research Institutions
  • University Hospitals
  • Specific Research Projects
  • Regulatory Compliance Consultants
Products
  • Research Medical Materials
  • Testing Equipment Rental
  • Data Collection Support
  • Technology Evaluation Services
  • Analysis Reagent Provision
  • Clinical Trial Support Tools
  • Prototype Fabrication
  • Intellectual Property Support
  • Regulatory Application Support
  • Technology Education and Training
  • Material Provision
  • R&D Consulting
  • Project Management
  • Technology Transfer Support
  • Product Commercialization Support

Overseas Medical Equipment Import/Export Operations

Overview
Import/export of medical equipment and consumables, along with support, targeting overseas markets.
Competitiveness
Establishment of import/export systems compliant with international standards
Customers
  • Overseas Dental Clinics
  • Medical Importers
  • Manufacturers
  • Sales Agents
  • Medical Exporters
  • International Logistics Providers
  • Overseas Distributors
  • Foreign Medical Companies
  • Local Wholesalers
  • Medical Equipment Trading Companies
  • Overseas Market Researchers
  • Regulatory Compliance Consultants
  • Trade Support Organizations
  • International Medical Companies
  • Trade Show Organizers
Products
  • Dental Equipment Exports
  • Medical Consumables Imports
  • Quality Inspections
  • Customs Clearance Agency
  • Logistics Coordination
  • Local Support Services
  • Export Packaging
  • Import/Export Contract Management
  • Regulatory Compliance Support
  • Sales Support Services
  • Market Research
  • Product Localization
  • After-Sales Services
  • Export Logistics Management
  • Import Quality Management

Nursing Care and Welfare Supplies Wholesaling

Overview
Stable supply of essential welfare equipment and supplies to nursing sites, contributing to an aging society.
Competitiveness
Rich product lineup linked with medical care and high service quality
Customers
  • Welfare Facilities
  • Nursing Care Businesses
  • Home Nursing Care Providers
  • Medical Institutions
  • Nursing Homes
  • Local Government Nursing Support
  • Welfare Equipment Retailers
  • Nursing Care Supply Manufacturers
  • Care Managers
  • Regional Welfare Groups
  • Home-visit Nursing Staff
  • Medical Consultants
  • Nursing Support NPOs
  • Welfare Event Organizers
  • Nursing Education Institutions
Products
  • Wheelchairs
  • Nursing Care Beds
  • Lift Equipment
  • Walking Aids
  • Bathing Support Supplies
  • Excretion Support Supplies
  • Oral Care Supplies
  • Safety Monitoring Systems
  • Welfare Consumables
  • Nursing Care Clothing
  • Fall Prevention Supplies
  • Comfort Aids
  • Dementia Care Supplies
  • Nursing Care Mattresses
  • Rehabilitation Supplies

Support Services for Sales Agents

Overview
Supports sales agent business promotion, strengthening nationwide sales networks.
Competitiveness
High track record through extensive sales know-how and integrated support system
Customers
  • Dental Materials Sales Agents
  • Medical Equipment Retailers
  • Regional Wholesalers
  • Mail-Order Businesses
  • Sales Support Companies
  • Advertising Agencies
  • Mail-Order Platform Operators
  • Logistics Partners
  • Promotion Manufacturers
  • Medical Sales Companies
  • Sales Consultants
  • Technical Support Centers
  • E-commerce Businesses
  • Marketing Support Companies
  • Customer Management Services
Products
  • Product Catalog Provision
  • Order Reception Systems
  • Sales Training Programs
  • Marketing Support
  • Logistics Management Support
  • Product Exhibition Support
  • Promotion Tool Provision
  • Order Data Analysis
  • CRM Implementation Support
  • Inquiry Handling
  • Customer Data Management
  • Planning and Proposal Services
  • Sales Report Creation
  • Advertising and Promotion Support
  • Price Competitiveness Enhancement Support

Competitive Advantage

Strengths

  • Industry-leading mail-order platform
  • Strong trading relationships with approximately 80,000 dental clinics nationwide
  • Swift and efficient logistics system
  • Capital strength from strategic partnerships
  • Diverse product lineup
  • High technological capabilities and customer support
  • High brand recognition
  • Ongoing business expansion through M&A
  • Solid financial base
  • Advanced IT system operation capabilities
  • Specialized knowledge in the medical industry
  • Powerful sales network
  • Strong ties with local communities
  • Capturing diverse customer segments
  • Thorough regulatory compliance and quality management

Competitive Advantages

  • Unique market share with 90% of nationwide dental clinics as customers
  • Integrated supply system from medical equipment to consumables
  • Technology integration via capital and business alliance with Air Water
  • Efficient order management through advanced mail-order system
  • Cross-selling promotion through product expansion across wide fields
  • High-quality preservation via flexible logistics and temperature control
  • Product development capability adapted to customer needs
  • Business diversification through subsidiary acquisitions
  • Customer trust building via advanced sales and education systems
  • Enhanced regulatory compliance and internal controls

Threats

  • Intensifying competition from peers and new entrants
  • Impacts from revisions to medical and insurance systems
  • Cost increases due to raw material price fluctuations
  • Strengthened regulations on mail-order businesses
  • Decline in competitiveness from delayed digitalization
  • Delays in product development adapting to new technologies
  • Integration risks from acquired companies
  • Transportation risks from international economic instability
  • Loss of know-how due to talent outflow
  • Demand fluctuations from changes in medical environment such as infections
  • Customer information leakage risks
  • Fluctuations in funding environment

Innovations

2024: Nissen Holdings Subsidiary Acquisition

Overview
Made major apparel mail-order company Nissen HD a wholly-owned subsidiary to promote business diversification.
Impact
Contributes to new market development and revenue base strengthening

2023: Enhanced Digital Mail-Order System

Overview
Implemented AI-driven order processing automation and advanced customer analysis.
Impact
30% improvement in operational efficiency and increased customer satisfaction

2022: Introduction of Temperature-Controlled Logistics System

Overview
Adopted latest temperature control technology to ensure quality of medical equipment and materials.
Impact
Reduced product degradation risks and improved delivery quality

2021: Online Training Platform Launch

Overview
Built online education content and training system for medical professionals.
Impact
Expanded scope of education services and strengthened customer retention

2024: Launch of Home Medical Care Support Services

Overview
Integrated provision of medical equipment and delivery services for home-visit patients.
Impact
Acquired new customer segments and diversified sales

2023: IoT-Compatible Medical Equipment Linkage System Development

Overview
System enabling real-time monitoring and management of equipment operation status.
Impact
Improved equipment maintenance efficiency and reduced failures

2022: Adoption of Biomass Packaging Materials

Overview
Introduced environmentally friendly biomass materials for medical supply packaging.
Impact
Reduced environmental impact and improved corporate image

2020: Domestic First: Low-Hazard Dental Materials Development

Overview
Developed and launched new dental materials with minimal human impact.
Impact
Succeeded in enhancing customer safety and differentiation

Sustainability

  • Uses recycled packaging materials to reduce environmental impact
  • Actively promotes regional medical support activities
  • Thorough proper processing of medical waste
  • Workplace environment improvements prioritizing employee work-life balance
  • Formulation of sustainable procurement policies
  • Health promotion programs through collaboration with local communities
  • Equipment improvements for enhanced energy efficiency
  • Promotion of diversity and inclusion
  • Strengthened ethical compliance in supply chains
  • Improved environmental awareness through in-house education