4Cs HD

Basic Information

Stock Code
3726
Industry
Retail Industry
Category Detail
Mail Order & Online Shopping
Prefecture
Fukuoka Prefecture
Establishment Year
December 2003
Listing Year
December 2003
Official Website
https://www.4cs-holdings.co.jp/
TSE Information
TSE Information
Yahoo! Finance
Yahoo! Finance
Other Companies
Ai Robotics, Premium Water Holdings, Kita no Tatsujin Corporation, J-Frontier, Tea Life, Oisix la Daichi, Soketz, Shin Nihon Seiyaku, Almade, Wahoo, DM Sol, NCN, Harumeku Holdings

Overview

4Cs HD is a leading industry player based in Fukuoka Prefecture, established in 2003, with mail-order sales as its core business, and expanding into cosmetics and EC site construction support.

Current Situation

4Cs HD continues to grow primarily through cosmetics mail-order sales and EC construction support. Recently, the revenue ratio from mail-order business has expanded, with a focus on strengthening competitiveness in the EC market. Through recent third-party allotment capital increases, it has secured funding for further business expansion. Centered in Fukuoka Prefecture, it is enhancing its presence in regional markets and working on diversifying mail-order channels. Competition with rivals is intense, making strengthening of proprietary brands and sales networks a key challenge. By linking with technical support services, it improves customer EC usability. Initiatives are underway to establish a sustainable mail-order system and enhance customer satisfaction. Moving forward, it anticipates sales growth through new product planning and development and the introduction of digital marketing technologies. In the medium term, it is promoting a strategy to stabilize its revenue base with mail-order and B2B businesses as dual wheels.

Trivia

Interesting Facts

  • Pioneer in the mail-order industry based in Fukuoka.
  • One of the few companies that entered EC site construction support early.
  • Integrates both cosmetics and health food businesses.
  • Secured growth funds through multiple third-party allotments.
  • Expanded customer base with regional door-to-door sales.
  • Built proprietary platform through EC technology development.
  • Diversifying into B2B services within the mail-order industry.
  • Aggressively investing in digital marketing.
  • Focusing on introducing environmentally considerate packaging materials.
  • Continuously implementing customer satisfaction improvement measures.
  • Leveraging synergy effects of mail-order and sales support.
  • Sponsoring local Fukuoka regional events.
  • Also offers OEM services for the cosmetics industry.
  • Challenging transformation in the mail-order industry.
  • Expanding market share through diverse mail-order channels.

Hidden Connections

  • Contributes to regional economic revitalization through collaboration with local SMEs.
  • Business collaborations with multiple mail-order companies via EC platform.
  • Provides proprietary logistics system to B2B partners.
  • Contributes to nurturing small and medium cosmetics brands through cosmetics OEM business.
  • Co-hosts environmental conservation activities with multiple Fukuoka groups.
  • Also supports mail-order in other industries using marketing data.
  • Utilizes door-to-door sales know-how in regional closeness for EC support.
  • Participates in local government mail-order support projects, contributing to regional product promotion.

Future Outlook

Growth Drivers

  • Expansion of mail-order market and digital shift
  • Strengthening of regional close-knit marketing
  • Multi-functionalization of EC platforms
  • Increasing demand in health and beauty sectors
  • Diversification of B2B service demand
  • Business efficiency through digital technology utilization
  • Expansion of sustainable products
  • Cost reduction through logistics efficiency
  • Service strengthening for enhanced customer experience value
  • Development of domestic and international mail-order markets
  • Brand diversification and product development
  • New customer discovery through customer data analysis

Strategic Goals

  • Maintain annual mail-order sales growth of over 10%
  • Enter top 5 in EC system construction support market
  • Achieve 30% market share in Fukuoka area
  • Achieve 70% ratio of environmentally considerate products across all brands
  • Build 20% sales ratio from new businesses
  • Expand acquisition of sustainability certifications
  • Continue and expand contributions to local communities
  • Triple digital marketing investments
  • Achieve 15% reduction in logistics costs
  • Promote integrated operation of diverse sales channels

Business Segments

EC System Construction Support

Overview
Provides comprehensive support for design, construction, and operation of EC sites for mail-order businesses.
Competitiveness
Extensive track record specialized in mail order and diverse service integrations.
Customers
  • Mail-order businesses
  • Retailers
  • Small and medium enterprises
  • Net shop operators
  • Wholesalers
  • New entrants
  • Health food manufacturers
  • Cosmetics manufacturers
  • Medical institutions
  • Corporate customers
  • Agents
  • Advertising agencies
  • Logistics companies
  • Payment companies
  • Marketing companies
Products
  • EC site construction service
  • Logistics management system
  • Payment agency service
  • Digital sales tools
  • Customer management system
  • Marketing automation
  • SEO support service
  • Content creation support
  • Data analysis tools
  • Customer support tools
  • Cloud services
  • Mobile-compatible systems
  • Omni-channel support
  • Site operation consulting
  • System maintenance and operation

Cosmetics OEM and Contract Manufacturing

Overview
Provides OEM production and contract manufacturing services for cosmetics to meet diverse needs.
Competitiveness
Thorough quality control and meticulous customer response.
Customers
  • Cosmetics brands
  • Beauty salons
  • Mail-order businesses
  • Retailers
  • New brands
  • Individual entrepreneurs
  • Drugstore chains
  • Health food companies
  • Exporters
  • Regional agents
  • Marketing companies
  • Trading companies
  • Planning companies
  • Advertising production companies
  • EC businesses
Products
  • Skincare product OEM
  • Essential oil manufacturing
  • Package design
  • Product planning support
  • Quality control
  • Manufacturing technology provision
  • Sample production
  • Product development collaboration
  • Raw material procurement
  • Market research
  • Logistics arrangement
  • Regulatory compliance support
  • Testing and evaluation services
  • Label printing
  • Sales strategy support

Health Food Manufacturing Services

Overview
Provides high-quality contract manufacturing services in the health food sector.
Competitiveness
Strict hygiene management and extensive manufacturing experience.
Customers
  • Health food brands
  • Healthcare companies
  • Mail-order businesses
  • Drugstores
  • Retailers
  • Import distributors
  • Beauty corporations
  • Regional agents
  • Esthetic salons
  • Pharmacy chains
  • Supplement companies
  • Industrial wholesalers
  • Related manufacturing
  • Marketing agencies
  • Logistics partners
Products
  • Supplement contract manufacturing
  • Powder processing
  • Tablet manufacturing
  • Capsule filling
  • Packaging material procurement
  • Testing and inspection
  • Product planning support
  • Quality assurance
  • Safety standard compliance
  • Manufacturing technology consulting
  • Sample creation
  • Ingredient analysis
  • Sales planning support
  • Logistics services
  • Certification support

Mail-Order Consulting

Overview
Provides highly specialized consulting for mail-order companies.
Competitiveness
Abundant success stories specialized in the mail-order industry.
Customers
  • New mail-order businesses
  • Existing mail-order businesses
  • Marketing companies
  • Advertising agencies
  • IT companies
  • Retailers
  • Cosmetics manufacturers
  • Health food manufacturers
  • EC businesses
  • Logistics companies
  • Payment agencies
  • Regional agents
  • Small and medium enterprises
  • Individual entrepreneurs
  • Chambers of Commerce
Products
  • Market analysis
  • Customer trend research
  • Sales strategy formulation
  • Advertising operation support
  • Promotion planning
  • Brand building support
  • Product development support
  • Numerical analysis services
  • Business efficiency proposals
  • Customer management improvement
  • Digital marketing
  • Custom proposals
  • Competitor analysis
  • Risk management
  • Project management

Logistics Services

Overview
Promotes efficiency and cost reduction through mail-order-related logistics services.
Competitiveness
Mail-order specialized logistics know-how and introduction of latest systems.
Customers
  • Mail-order companies
  • Manufacturers
  • Retail chains
  • EC mall operators
  • Wholesalers
  • Importers/exporters
  • Outsourced logistics companies
  • Regional logistics companies
  • Transportation companies
  • Warehousing companies
  • Delivery companies
  • Drugstores
  • Cosmetics brands
  • Health food businesses
  • Marketing companies
Products
  • Warehouse management
  • Delivery arrangement
  • Inventory management system
  • Picking operations
  • Shipping management
  • Cold chain
  • Packaging material procurement
  • Returns processing
  • Logistics optimization proposals
  • Emergency delivery response
  • Transportation management
  • Quality control
  • Tracking system
  • Operation support
  • Safety measures

Customer Support System Development

Overview
Supports the construction of support systems aimed at improving customer satisfaction.
Competitiveness
High customizability optimized for mail-order operations.
Customers
  • Mail-order businesses
  • Retailers
  • IT vendors
  • Call centers
  • Marketing companies
  • Cosmetics brands
  • Health food sales
  • EC operators
  • Agents
  • Support providers
  • Small and medium enterprises
  • Corporate customers
  • Outsourced companies
  • Logistics companies
  • Payment companies
Products
  • CRM system
  • Inquiry management
  • Chatbot
  • FAQ system
  • Customer data analysis
  • Multi-language support
  • Quality improvement support
  • Omni-channel compatibility
  • Customer satisfaction surveys
  • Call recording system
  • Customer status management
  • Report generation
  • API integration
  • Auto-response system
  • Custom development

Digital Marketing Support

Overview
Provides advanced digital marketing services for the mail-order industry.
Competitiveness
Strategic planning and execution power specialized in the mail-order market.
Customers
  • Mail-order companies
  • Retailers
  • Advertising agencies
  • EC businesses
  • Marketing companies
  • New businesses
  • Cosmetics manufacturers
  • Health food brands
  • Individual entrepreneurs
  • Regional agents
  • Media companies
  • IT vendors
  • Logistics companies
  • Payment businesses
  • Manufacturers
Products
  • SEO optimization
  • SNS marketing
  • Content creation
  • Advertising operation support
  • Influencer marketing
  • Video ad planning
  • Web analysis tools
  • Listing ads
  • Email marketing
  • Data analysis
  • Campaign planning
  • Project management
  • Market research
  • New customer development planning
  • Cross-media strategy

System Maintenance and Operation Services

Overview
Provides comprehensive support for maintenance and operation of mail-order-related systems.
Competitiveness
High technical capabilities and 24-hour response system.
Customers
  • Mail-order businesses
  • EC site operators
  • IT companies
  • System vendors
  • Retailers
  • Advertising agencies
  • Logistics companies
  • Manufacturers
  • Payment businesses
  • Marketing companies
  • Corporate customers
  • Regional agents
  • Support companies
  • Service providers
  • Customer management companies
Products
  • EC system maintenance
  • Server operation management
  • Trouble response
  • Security management
  • Version upgrade support
  • Backup management
  • Performance optimization
  • Troubleshooting
  • Monitoring services
  • User support
  • Log analysis
  • Data management
  • Quality control
  • Documentation maintenance
  • Incident response

Advertising Planning and Production

Overview
Provides advertising planning and diverse production services for mail order.
Competitiveness
Creative proposal strength tailored to the mail-order market.
Customers
  • Mail-order companies
  • Cosmetics manufacturers
  • Health food sales
  • Retailers
  • Advertising agencies
  • Marketing companies
  • EC businesses
  • Regional agents
  • Media companies
  • Event companies
  • Store operators
  • Corporate customers
  • Manufacturers
  • Logistics companies
  • Payment services
Products
  • Advertising campaign planning
  • Promotional material production
  • Web content production
  • Video ad production
  • Print media planning
  • Event planning and operation
  • Promotion planning
  • Marketing research
  • Brand building support
  • Copywriting
  • Visual design
  • SNS operation support
  • Ad effectiveness analysis
  • Advertising strategy planning
  • Production progress management

Quality Control and Safety Testing

Overview
Conducts quality and safety testing for cosmetics and health foods.
Competitiveness
Strict testing system and specialized knowledge of laws and regulations.
Customers
  • Cosmetics manufacturers
  • Health food providers
  • Mail-order companies
  • Manufacturers
  • Regional agents
  • Research institutions
  • Testing companies
  • Trading companies
  • Retailers
  • Logistics companies
  • Importers/exporters
  • Advertising agencies
  • Marketing companies
  • Beverage manufacturers
  • Medical institutions
Products
  • Product safety testing
  • Ingredient analysis
  • Microbial testing
  • Stability testing
  • Regulatory compliance support
  • Standards compliance testing
  • Hygiene management guidance
  • Quality goal setting
  • Internal audit support
  • Issue analysis
  • Customer response support
  • Certification acquisition support
  • Manufacturing process auditing
  • Sampling inspection
  • Risk assessment

Logistics Material Procurement

Overview
Provides material procurement services for mail order and logistics.
Competitiveness
Optimal balance of quality and cost.
Customers
  • Mail-order companies
  • Logistics companies
  • Manufacturers
  • Retailers
  • EC businesses
  • Agents
  • Cosmetics manufacturers
  • Health food stores
  • Warehousing companies
  • Importers/exporters
  • Event companies
  • Advertising agencies
  • Marketing companies
  • Transportation companies
  • Supply chain companies
Products
  • Packaging materials
  • Shipping boxes
  • Cushioning materials
  • Label stickers
  • Packaging film
  • Refill containers
  • Tape
  • Cartons
  • Transport protection materials
  • Eco-friendly materials
  • Bulk containers
  • Storage materials
  • Seal printing
  • Logo-printed materials
  • Material procurement agency

IT Infrastructure Provision

Overview
Stably provides IT infrastructure supporting mail-order operations.
Competitiveness
Services combining high availability and robustness.
Customers
  • Mail-order companies
  • EC site operators
  • Logistics companies
  • Manufacturers
  • Advertising agencies
  • Marketing companies
  • Retail chains
  • Payment businesses
  • Agents
  • IT vendors
  • Data center operators
  • Regional companies
  • Outsourced providers
  • Corporate customers
  • System providers
Products
  • Cloud servers
  • Network construction
  • Data management
  • Security measures
  • Backup services
  • Virtualization environment provision
  • Mobile environment setup
  • Operation monitoring
  • Trouble response
  • IT asset management
  • System integration
  • API development
  • Server operation and maintenance
  • Access control
  • Network monitoring

Competitive Advantage

Strengths

  • Possesses diverse mail-order sales channels
  • High EC site construction technology
  • Regional close-knit sales centered in Fukuoka Prefecture
  • Strong customer base
  • Rapid product development and launch
  • Abundant B2B service lineup
  • Stable funding capabilities
  • Specialized logistics management capabilities
  • Meticulous customer support
  • Introduction of latest digital marketing
  • Long years of industry experience
  • Diversified product portfolio
  • Flexible management strategy
  • High brand recognition
  • Strong sustainability awareness

Competitive Advantages

  • Total solution provision specialized in mail-order sales
  • Competitive edge from synergy between mail-order and EC support businesses
  • Securely capturing regional markets in Kyushu from Fukuoka base
  • Covers wide customer segments with diverse cosmetics brands
  • Door-to-door sales know-how building long-term customer relationships
  • Promoting continuous technology development and updates for mail-order/EC
  • High value-added B2B services
  • Service network corresponding to various specialized fields
  • Aggressive investments enabled by funding strength
  • Marketing optimization using customer data
  • Product reliability from advanced quality control system
  • Business efficiency via IoT and digital technology utilization
  • Risk diversification through multiple channels
  • Planning strength for region-limited products
  • Fusion strategy of online and offline

Threats

  • Intensifying competition in mail-order and EC markets
  • Price competition intensification due to increasing new entrants
  • Increased burden on mail-order operations from strengthened regulations
  • Impact of rising logistics costs
  • Increased difficulty in response due to diversification of customer purchasing behavior
  • Increasing digital marketing costs
  • Raw material price fluctuation risks
  • Logistics disruption risks from natural disasters
  • Growing personal information protection and security risks
  • Economic environment uncertainty
  • Competitors' technology innovation speed
  • Supply-demand fluctuations in products due to consumers' health orientation shift

Innovations

2023: EC Platform Renewal Project

Overview
Completely renewed the EC site construction platform for mail-order businesses to improve usability.
Impact
20% increase in contracts, 15% improvement in customer satisfaction

2022: Digital Marketing Enhancement

Overview
Introduced AI analysis to optimize ad effectiveness and improve customer targeting accuracy.
Impact
25% improvement in ad ROI

2024: Launch of New Cosmetics Brand

Overview
Launched a new serum brand specialized in anti-aging care, gaining market response.
Impact
5% increase in sales composition ratio

2021: AI Introduction to Logistics Management System

Overview
Developed and introduced a new system utilizing AI for inventory optimization and delivery efficiency.
Impact
10% reduction in logistics costs

2023: Sustainable Packaging Development

Overview
Began adopting reusable packaging materials to reduce environmental impact.
Impact
15% reduction in plastic usage

2020: Smartphone-Optimized EC Site Launch

Overview
Renewed smartphone-compatible EC site to improve convenience for mobile users.
Impact
30% increase in mobile sales ratio

2022: Customer Support Chatbot Introduction

Overview
Introduced AI chatbot capable of 24-hour response in customer support.
Impact
Reduced response time and improved customer satisfaction

2023: Functional Display Acquisition for Health Food Line

Overview
Obtained certification as Foods with Function Claims for major supplements.
Impact
Improved sales reliability and acquired new customers

2024: EC Omni-Channel Expansion Strengthening

Overview
Began strengthening omni-channel strategy linking online and physical stores.
Impact
Aiming for improved customer convenience and sales increase

2021: Advanced Quality Management System

Overview
Digitalized cosmetics manufacturing process quality management system to improve accuracy.
Impact
20% reduction in quality complaints

Sustainability

  • Introduction of low-environmental-impact packaging
  • Promotion of renewable energy use
  • Expansion of recycling programs
  • Participation in local Fukuoka environmental conservation activities
  • Promotion of sustainable raw material use
  • Strengthening employee environmental education
  • Plastic-free promotion activities
  • Support for coexistence with local communities
  • Publication of sustainability reports
  • Promotion of in-house eco activities
  • CO2 reduction through logistics efficiency
  • Paper usage reduction through digitalization