ITFOR

Basic Information

Stock Code
4743
Industry
Information and Communications
Category Detail
Systems & Software
Prefecture
Tokyo
Establishment Year
December 1972
Listing Year
February 2000
Official Website
https://www.itfor.co.jp/
TSE Information
TSE Information
Yahoo! Finance
Yahoo! Finance
Other Companies
Nippon Steel Solutions, TIS, Nomura Research Institute, Simplex Holdings, Obic, IDHD, Otsuka Corporation, Dentsu Soken, EM Systems, BIPROGY, NTT Data Group, SCSK, Kato Sangyo

Overview

ITFOR is a leading company in the information and communications industry, a domestic independent IT vendor founded in 1972, with strengths in debt management systems for financial institutions.

Current Situation

ITFOR recorded consolidated sales of approximately 17 billion yen and operating profit of approximately 3 billion yen in the fiscal year ending March 2022, maintaining a solid financial base. In its core financial solutions business, it holds about 70% share among regional banks, maintaining a top-class position in the industry. It diversifies across five businesses including network systems, contact centers, distribution systems, and e-commerce to ensure stable revenue. It is advancing development investments in line with the sophistication of financial markets and digitalization, addressing customer needs with debt management systems and call recording. Additionally, it actively introduces new technologies such as the Nice Vision surveillance system. In the 2020s, it positions DX promotion and advanced solutions for the financial industry at the center of its strategy. It also considers sustainability, emphasizing information security with Privacy Mark certification. It aims to strengthen its position in the domestic market and expand new businesses by 2030, continuing to grow.

Trivia

Interesting Facts

  • Holds approx. 47% market share in delinquent receivables management systems for domestic financial institutions.
  • Crime prevention surveillance system 'Nice Vision' has implementation record in Japanese elementary schools.
  • Predecessor company was Chiyoda Information Equipment founded in 1972.
  • Earliest in Japan to provide call recording systems with sentiment analysis.
  • Designated to Tokyo Stock Exchange First Section (now Prime Market) in March 2006.
  • 'ITFOReC' EC package highly evaluated for rich functions and flexible integration.
  • Acquired 70% share in receivables management systems market for regional banks.
  • Owns group companies specializing in web design and content production.
  • Surveillance systems adopted in important facilities overseas including US and Canada.
  • Focuses on information management as a Privacy Mark certified company.
  • Employee stock ownership association is one of the major shareholders.
  • Deploys sales offices nationwide, emphasizing close customer contact.
  • First in Japan to introduce conversation analysis technology in digital voice logging systems.
  • Retail core system RITS features multifunctionality and rich track record.
  • Has extensive track record in IT solutions for local governments and public institutions.

Hidden Connections

  • Nice Vision deploys Israeli security technology to the Japanese market.
  • Has track record of joint development of legal affairs-related systems with major financial industry clients.
  • Sentiment analysis technology for customer response quality improvement was developed jointly with research institutions.
  • Strengthened synergy with group company's web design firm amid EC business reinforcement.
  • Core package RITS adopted as base system by major retail chains.
  • Employee stock ownership association contributes to management stability and ongoing corporate culture fostering.
  • Nice Vision surveillance system is a pioneer in safety measures for Japanese educational institutions.
  • ITFOR deploys area-focused services backed by high share in systems for regional banks.

Future Outlook

Growth Drivers

  • Expansion of digitalization and legal compliance needs in the financial industry
  • Application of IoT and AI technologies to system integration
  • Sophistication of IT needs among regional financial institutions
  • Increasing demand for EC and real store integration
  • Market expansion due to heightened crime prevention and security awareness
  • Growing needs for business efficiency through DX promotion
  • Increasing demand for cloud services
  • Needs for advanced receivables management systems for financial institutions
  • Growth in IT solutions for local governments
  • Expansion of IT service needs for work style reforms
  • Increase in system introductions for enhanced customer engagement
  • Creation of new services utilizing AI analysis technologies

Strategic Goals

  • Achieve 80% market share in domestic financial receivables management systems
  • Reach over 50% sales ratio for DX support services
  • Surpass 10 billion yen in new business sales
  • Strengthen internal and external measures for environmental burden reduction
  • Maintain customer satisfaction above 90%
  • Full-scale overseas expansion and strengthened global collaboration
  • Expansion of product lineup utilizing AI and IoT
  • Promotion of diverse talent utilization and organizational culture innovation
  • Expansion of crime prevention and security business and technological innovation
  • Enhancement of sustainable corporate value and deepened social contributions

Business Segments

Debt Management for Financial Institutions

Overview
Covers overall debt management in financial institutions, boasting high market share.
Competitiveness
Debt management expertise with approx. 70% share among banks
Customers
  • 地方銀行
  • 信販会社
  • リース会社
  • 保証会社
  • サービサー
Products
  • 延滞債権管理システム
  • 法務文書作成機能
  • 債権督促システム
  • 信用情報照会システム
  • 住宅ローン審査システム

Call Center Construction Support

Overview
Provides a wide range of call center systems from inquiry management to auto dialing.
Competitiveness
Recording system equipped with conversation and sentiment analysis
Customers
  • 金融機関
  • 証券会社
  • 通販企業
  • 自治体
  • 調査会社
Products
  • AX-iコールセンターシステム
  • デジタルボイスロギング
  • エージェント評価システム
  • IVRシステム
  • アウトバウンド自動発信

Core Systems for Retail

Overview
Deploys integrated packages supporting all retail operations.
Competitiveness
Know-how and flexibility for diverse retail sectors
Customers
  • 百貨店
  • 大規模ショッピングセンター
  • ホームセンター
  • 食品スーパー
  • EC事業者
Products
  • RITS販売管理
  • RITS商品管理
  • RITS顧客管理
  • 会計システム
  • 給与システム

EC Site Construction and Operation Support

Overview
Covers diverse business types with EC construction packages and related services.
Competitiveness
Real store support through core system integration
Customers
  • 百貨店
  • 専門店
  • 通販会社
  • メーカー
  • ウェブ制作会社
Products
  • ITFOReC ECパッケージ
  • Webデザインサービス
  • コンテンツ制作
  • モバイル対応EC
  • POS連携システム

Crime Prevention and Surveillance Systems

Overview
Provides safe and comfortable environments with advanced image analysis and audio technology.
Competitiveness
Advanced video analysis technology and extensive implementation experience
Customers
  • 学校法人
  • 官公庁
  • 空港
  • 金融機関
  • 商業施設
Products
  • ナイスビジョン
  • 映像解析システム
  • 店舗BGMシステム
  • GPS児童防犯システム
  • 音声配信ソリューション

IT Consulting and Operation Support

Overview
Provides comprehensive support services from strategy planning to operation and maintenance.
Competitiveness
Integrated strength covering all processes with extensive industry knowledge
Customers
  • 企業全般
  • 金融機関
  • 小売業
  • 公共機関
  • 教育機関
Products
  • ITコンサルティングサービス
  • システム運用代行
  • ネットワーク運用保守
  • セキュリティ監査
  • クラウド導入支援

Digital Transformation Support

Overview
DX services supporting business innovation and efficiency for client companies.
Competitiveness
Optimal proposals based on industry-specific know-how
Customers
  • 製造業
  • 流通業
  • 金融機関
  • 医療機関
  • 公共機関
Products
  • 業務プロセス改善
  • AI活用コンサルティング
  • IoTソリューション提供
  • システム統合
  • データ分析支援

Cloud Infrastructure Construction

Overview
Deploys diverse cloud environment construction and operation/maintenance services.
Competitiveness
High reliability and security response capabilities
Customers
  • 企業全般
  • ベンチャー企業
  • 官公庁
  • 教育機関
  • サービスプロバイダー
Products
  • パブリッククラウド運用
  • プライベートクラウド構築
  • ハイブリッドクラウド対応
  • セキュリティ強化
  • バックアップソリューション

System Maintenance and Management Services

Overview
System monitoring and maintenance management services supporting stable operations.
Competitiveness
Extensive operation track record and rapid incident response
Customers
  • 金融機関
  • 流通企業
  • 製造業
  • 医療機関
  • 教育機関
Products
  • 24時間システム監視
  • 障害対応
  • 定期メンテナンス
  • セキュリティ監視
  • パフォーマンス最適化

Mobile Application Development

Overview
Provides optimized mobile app development for various business needs.
Competitiveness
High-quality development emphasizing user perspective
Customers
  • 金融機関
  • 小売業
  • 医療機関
  • 教育機関
  • 一般企業
Products
  • iOS/Androidアプリ開発
  • 業務支援アプリ
  • 顧客接点強化アプリ
  • データ連携アプリ
  • UI/UX設計サービス

Education and Training Services

Overview
Education services aimed at IT talent development and business improvement.
Competitiveness
Practical curriculum and abundant instructor resources
Customers
  • 顧客企業
  • 自社社員
  • IT技術者仲介会社
  • 地方自治体
  • 教育機関
Products
  • IT技術研修
  • 業務スキル研修
  • セキュリティ教育
  • システム操作教育
  • 研修教材開発

Data Center Services

Overview
Provides data center operation services pursuing high reliability.
Competitiveness
Safety management system and high uptime achievement
Customers
  • 企業全般
  • 金融機関
  • 自治体
  • 公共機関
  • 教育機関
Products
  • ホスティングサービス
  • サーバー管理
  • バックアップ管理
  • 災害対策
  • セキュリティサービス

Competitive Advantage

Strengths

  • High market share in financial debt management systems
  • Diverse IT solutions provision capabilities
  • Introduction of advanced audio and video analysis technologies
  • Strong transaction relationships with domestic financial institutions
  • Integrated network construction services
  • Accumulated long-term industry know-how
  • Established high-security framework
  • Sales and service bases nationwide
  • Stable financial foundation
  • Trust based on extensive implementation track record
  • Flexible responsiveness unique to independent operations
  • Package development aligned with customer needs
  • Strong customer support system
  • Active utilization of latest technologies
  • Broad industry compatibility

Competitive Advantages

  • Financial solutions with approx. 70% share among regional banks
  • Call center system with sentiment analysis in addition to call recording
  • Full-process system integration capabilities
  • Rich lineup of package products for multiple industries
  • Differentiation through crime prevention surveillance system 'Nice Vision'
  • Ongoing legal compliance update provision capabilities
  • E-commerce package strong in real store and EC integration
  • Reliability based on long-term transaction track record
  • Proprietary customer support know-how
  • Flexible customization and rapid delivery
  • High information security certification status
  • Cost reduction and efficiency support through integrated management
  • Strong partner company network
  • Utilization of IoT and cloud integration technologies
  • Provision of specialized education and training services

Threats

  • Intensifying competition with large IT companies
  • Impact of regulatory strengthening in the financial industry
  • Increasing cyberattack risks
  • Delays in responding to rapid market need changes
  • Difficulties in talent acquisition and development
  • Rising investment costs due to technological innovation
  • Rise of emerging ventures
  • Risk of IT investment reduction due to economic downturn
  • Strengthening trend toward in-house development by customers
  • Changes in international IT standards
  • Profit margin decline due to price competition
  • Market loss due to insufficient digitalization response

Innovations

2023: Development of New Receivables Management System

Overview
Introduced new package equipped with enhanced legal compliance and AI-based repayment prediction functions.
Impact
Achieved enhanced market competitiveness and improved customer satisfaction.

2022: Renewal of Sentiment Analysis-Compatible Call Recording System

Overview
Enhanced precision of conversation and sentiment analysis functions for call centers.
Impact
Contributed to improved response quality and enhanced customer experience.

2021: Launch of Cloud-Compatible Network Construction Service

Overview
Began providing safe, high-speed network infrastructure integrated with cloud environments.
Impact
Improved adaptability to latest technologies and profitability.

2020: Launch of AI-Utilizing Business Automation Tools

Overview
Developed AI-equipped solutions aimed at efficiency in financial institution operations.
Impact
Contributed to reducing customer operational burden and gaining competitive edge.

Sustainability

  • プライバシーマーク取得による情報セキュリティ強化
  • ペーパーレス化推進による環境負荷低減
  • 省エネルギー型データセンター運用の推進
  • 地域社会への防犯・安全システム提供
  • 社員の健康経営促進プログラム実施
  • 女性活躍推進による多様性推進
  • 教育研修を通じた次世代IT人材育成