Caster

Basic Information

Stock Code
9331
Industry
Service Industry
Category Detail
Professional Services for Businesses
Prefecture
Miyazaki Prefecture
Establishment Year
September 2014
Listing Year
October 2023
Official Website
https://caster.co.jp/
TSE Information
TSE Information
Yahoo! Finance
Yahoo! Finance
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Overview

Caster is a remote assistant company based in Miyazaki Prefecture, established in 2014. It specializes in telework support and has grown by providing services that connect outsourced tasks from small and medium-sized enterprises to remote workers.

Current Situation

Since its founding, Caster has supported the business efficiency of small and medium-sized enterprises by leveraging remote work. Even after going public in 2023, it continues to actively expand its customer base. Currently, it has gained high trust mainly in indirect business outsourcing and staffing services. It differentiates itself from competitors through high-quality remote assistants and proprietary matching technology. It is also promoting collaboration with AI and emerging technologies, focusing on efficiency in accounting and HR. It contributes to sustainable work styles and local job creation, particularly centered in Miyazaki Prefecture, while advancing regional revitalization. Moving forward, it aims to expand its BPO business, acquire new corporate customers, diversify remote services, and improve quality. It plans to strengthen support for digital transformation in response to changing market conditions.

Trivia

Interesting Facts

  • Listed remote assistant service company originating from Miyazaki Prefecture
  • Rare regionally rooted model expanding nationwide with BPO as core business
  • Strengthened business efficiency through early collaboration with emerging AI tools
  • Expanding partnerships with multiple major companies immediately after IPO
  • Focuses on local job creation, contributing to regional revitalization
  • Utilizes workers nationwide due to remote technology advancements
  • Multi-service deployment capable of handling diverse operations
  • Operates cloud-based business management platform
  • Numerous brands prefixed with 'Caster'
  • Contributes to resolving 'isolated challenges' for small and medium-sized enterprises
  • Talent matching AI has industry-leading accuracy
  • Proprietary initiatives to promote inter-employee communication
  • Rapidly expanding multilingual support for global markets
  • Characteristic BPO areas center on payroll, translation, and other administrative outsourcing
  • AI utilization in accounting and HR is a pillar of emerging growth strategy

Hidden Connections

  • Forms collaboration network through business partnerships and related stock holdings with multiple listed related companies
  • Actively introducing new technologies through collaboration with KPMG Japan in AI accounting field
  • Contributes to promoting telework adoption in regions through partnerships with local governments
  • Pioneering role in expansion of remote work and business outsourcing markets
  • Role in alleviating urban concentration by utilizing remote workers from local areas
  • Achieves broad customer coverage through business cooperation with specialized staffing companies
  • Promotes service diversification within group centered on company brand
  • Introduced proprietary systems for industry-specific personal information management enhancements

Future Outlook

Growth Drivers

  • Increasing demand due to widespread adoption of remote work
  • Expansion of small and medium-sized enterprise business efficiency needs
  • Service sophistication through advancements in AI and cloud technologies
  • Strengthened local employment support via regional revitalization policies
  • Overall growth in BPO market
  • Acceleration of digital transformation initiatives
  • Needs to resolve labor shortages
  • 対応 to increasing diverse worker segments
  • Expansion of new corporate customer development
  • Potential for service expansion into global markets
  • Ongoing work style reform implementation
  • Introduction of environmentally considerate business processes

Strategic Goals

  • Acquire 20% share of domestic remote BPO market
  • Achieve 50% business efficiency improvement rate utilizing AI technology
  • Establish 100-base nationwide network through local base expansion
  • Maintain average employee satisfaction above 90%
  • Achieve approx. ¥10 billion in new business revenue
  • Build sustainable business model aligned with SDGs
  • Initiate overseas expansion with multilingual services
  • Continue zero information leaks through enhanced network security
  • Broad corporate adoption of welfare services
  • Development and provision of high-value-added services

Business Segments

Indirect Business Outsourcing (BPO)

Overview
Efficiently outsources indirect operations for small and medium-sized enterprises remotely to reduce business burden.
Competitiveness
Efficient business execution through high-quality remote worker matching technology
Customers
  • Small and medium-sized enterprises
  • IT companies
  • Medical institutions
  • Educational institutions
  • Financial institutions
  • Manufacturing
  • Service industry
  • Local governments
  • Non-profit organizations
  • Government agencies
Products
  • Payroll outsourcing
  • Translation services
  • Welfare facility operation support
  • Accounting outsourcing
  • HR management support
  • Customer support
  • IT operation support
  • Sales outsourcing
  • Data entry outsourcing
  • Business consulting

Staffing and Recruitment Services

Overview
Provides dispatch and recruitment services tailored to diverse needs, mainly in administrative and sales fields.
Competitiveness
Flexible contract formats and remote work bases spanning multiple regions
Customers
  • Small and medium-sized enterprises
  • Venture companies
  • Retail
  • Service industry
  • Medical institutions
  • Educational institutions
  • Manufacturing
  • Local governments
  • IT-related companies
  • Consulting companies
Products
  • Administrative staffing
  • Sales and retail staffing
  • Full-time recruitment
  • Contract staffing recruitment
  • Job placement services

Remote Business Support Solutions

Overview
Provides solutions aimed at remote environment setup and business efficiency improvement.
Competitiveness
Comprehensive support utilizing the latest cloud and AI technologies
Customers
  • Small and medium-sized enterprises
  • IT companies
  • Educational institutions
  • Medical institutions
  • Financial institutions
  • Local governments
  • Manufacturing
  • Service industry
  • Consulting companies
  • Non-profit organizations
Products
  • Cloud tool implementation support
  • Business process design
  • Remote work training
  • IT help desk operation
  • Digitalization consulting

Customer Response Outsourcing

Overview
Outsourcers high-quality customer support operations utilizing remote work.
Competitiveness
Staff capable of multilingual support to meet diverse industry needs
Customers
  • E-commerce operators
  • Mail-order companies
  • Financial institutions
  • IT companies
  • Retail
  • Service industry
  • Insurance companies
  • Advertising agencies
  • Manufacturing
  • Local governments
Products
  • Phone response outsourcing
  • Email response outsourcing
  • Chat support
  • Inquiry management system
  • Complaint handling

IT Infrastructure Support

Overview
Implements remote management and troubleshooting for a wide range of IT infrastructure.
Competitiveness
Rapid support system capable of nationwide coverage based in Miyazaki Prefecture
Customers
  • Small and medium-sized enterprises
  • IT vendors
  • Educational institutions
  • Medical institutions
  • Financial institutions
  • Local governments
  • Manufacturing
  • Service industry
  • Non-profit organizations
  • Government agencies
Products
  • IT device management
  • System maintenance
  • Help desk
  • Security monitoring
  • Cloud operation support

Education and Training Services

Overview
Provides high-quality training services for remote workers and companies.
Competitiveness
Practical programs delivered by instructors with extensive practical experience
Customers
  • Remote workers
  • Small and medium-sized enterprises
  • Educational institutions
  • Staffing companies
  • Recruiting companies
  • Local governments
  • Consulting companies
  • Non-profit organizations
  • IT companies
  • Manufacturing
Products
  • Skill-up training
  • Communication training
  • Telework safety guidance
  • Business process training
  • New employee training programs

Talent Matching Platform

Overview
Efficiently connects workers and companies using advanced matching technology.
Competitiveness
High-precision matching via proprietary AI matching engine
Customers
  • Remote workers
  • Small and medium-sized enterprises
  • Startups
  • IT companies
  • Consulting companies
  • Local companies
  • Non-profit organizations
  • Educational institutions
  • Government agencies
  • Manufacturing
Products
  • Job introduction system
  • Business consignment support
  • Evaluation feedback
  • Compensation management tools
  • Skill management functions

Welfare Outsourcing

Overview
Comprehensive support for corporate welfare operations to improve employee satisfaction.
Competitiveness
Regionally focused, flexible services specialized for small and medium-sized enterprises
Customers
  • Small and medium-sized enterprises
  • Venture companies
  • IT companies
  • Educational institutions
  • Medical institutions
  • Manufacturing
  • Service industry
  • Non-profit organizations
  • Local governments
  • Government agencies
Products
  • Welfare program operation outsourcing
  • Employee event planning
  • Mental health support
  • Occupational physician collaboration
  • Employee satisfaction surveys

Sales Outsourcing Services

Overview
Supports sales activity efficiency and lead generation remotely.
Competitiveness
Flexible and rapid response tailored to target industries
Customers
  • Small and medium-sized enterprises
  • Startups
  • IT companies
  • Retail
  • Service industry
  • Manufacturing
  • Financial institutions
  • Advertising agencies
  • Consulting companies
  • Local governments
Products
  • Telemarketing
  • Customer visit outsourcing
  • Lead generation
  • Customer data management
  • Sales promotion planning

Data Entry and Administrative Outsourcing

Overview
Maximizes business efficiency through outsourcing of diverse administrative tasks.
Competitiveness
Remote response system combining accuracy and speed
Customers
  • Small and medium-sized enterprises
  • Government agencies
  • Educational institutions
  • Medical institutions
  • IT companies
  • Manufacturing
  • Financial institutions
  • Service industry
  • Logistics companies
  • Non-profit organizations
Products
  • Data entry
  • Document creation support
  • Invoice processing outsourcing
  • Expense reimbursement outsourcing
  • Filing operations

Consulting and Business Improvement

Overview
Consulting to promote on-site business efficiency and digitalization.
Competitiveness
Practical support by specialist team experienced in remote operations
Customers
  • Small and medium-sized enterprises
  • Startups
  • IT companies
  • Manufacturing
  • Service industry
  • Local governments
  • Non-profit organizations
  • Educational institutions
  • Medical institutions
  • Financial institutions
Products
  • Business process improvement
  • RPA implementation support
  • Telework adoption support
  • IT utilization consulting
  • Productivity improvement diagnostics

Competitive Advantage

Strengths

  • Thorough remote work system
  • High-precision matching technology
  • Diverse outsourcing track record
  • Service deployment rooted in the region
  • Collaboration with emerging AI technologies

Competitive Advantages

  • Strength in niche market specialized for small and medium-sized enterprise business support
  • Flexible service provision utilizing high-quality remote workers
  • Introduction of business efficiency solutions using latest technologies
  • Cost competitiveness and detailed services leveraging local bases
  • High adaptability to diverse industry needs

Threats

  • Competition from large companies entering the remote support market
  • Risk of service obsolescence in short periods due to pace of technological evolution
  • Potential strengthening of legal regulations on remote work environments
  • Risk of demand contraction due to deteriorating performance of small and medium-sized enterprises
  • Difficulty in stable talent securing due to high talent mobility
  • Risk of some operations being replaced by AI automation
  • Operational risks at local bases due to natural disasters
  • Need to strengthen responses to information leakage risks
  • Intensifying price competition with competitors
  • Cost increases due to demands for improved working conditions for workers

Innovations

2023: Launch of AI-Linked Accounting Outsourcing Support Service

Overview
Introduced AI technology into accounting operations to improve efficiency with new service.
Impact
Reduced work time by 30%, decreased error rate

2023: Collaboration on HR Operation Automation Tools

Overview
Strengthened HR services by collaborating with KPMG Japan to utilize emerging AI tools.
Impact
Improved customer business efficiency by 30%

2022: Development of Remote Work Training Program

Overview
Enriched online training content for companies and expanded adoption.
Impact
Number of participating companies increased 150% year-over-year

2021: Advanced Matching Algorithm

Overview
Achieved improved matching accuracy between remote workers and jobs using AI.
Impact
Matching success rate increased by 20%

2024: Enhanced Multilingual Translation Support

Overview
Expanded translation and interpretation services toward overseas business growth.
Impact
Improved international customer response capabilities

2024: Introduction of Proprietary Business Management Platform

Overview
Built internal tools to visualize and efficiency remote operations.
Impact
Improved business efficiency by 15%

2023: Development of Customer Support AI Chatbot

Overview
Improved support quality and efficiency by automating part of customer responses.
Impact
Response speed improved by 25%

2022: Launch of Online Recruitment Service

Overview
Expanded fully online recruitment in response to COVID-19 needs.
Impact
New contracts increased 200% year-over-year

2024: Digitalization of Business Consignment Contracts

Overview
Achieved business efficiency improvement by paperless contract processes.
Impact
Halved contract closing time

2021: Launch of Local Job Creation Program

Overview
Promoted adoption as part of utilizing Miyazaki Prefecture's labor resources and regional revitalization.
Impact
Increased local employment

Sustainability

  • CO2 reduction through promotion of remote work
  • Promotion of employment for diverse workers
  • Deployment of regional revitalization support programs
  • Promotion of business efficiency such as paperless operations
  • Employee health management and improved work-life balance