Saint Care Holding
Basic Information
- Stock Code
- 2374
- Industry
- Services
- Category Detail
- Lifestyle Services
- Prefecture
- Tokyo
- Establishment Year
- March 1983
- Listing Year
- October 2003
- Official Website
- https://www.saint-care.com/
- TSE Information
- TSE Information
- Yahoo! Finance
- Yahoo! Finance
- Other Companies
- Az Partners, Care 21, Care Service, OCHI HD, Uchiyama Holdings, Charm Care Corporation, Internet Infinity, Nippon Hospice Holdings, Amvis Holdings, Living Platform, Sanwells, Biz Ota Sho
Overview
Saint Care Holding is a leading company in the nursing care services industry founded in 1983, expanding nationwide with a focus on home-visit nursing care and housing renovation businesses while emphasizing community comprehensive care.
Current Situation
Saint Care Holding recorded consolidated sales of approximately ¥48.9 billion and operating profit of approximately ¥2.9 billion for the fiscal year ended March 2022, establishing a stable management base as a major player in the industry. Its mainstay home-visit nursing care services are widely deployed mainly in urban areas, and it is actively promoting the opening of facility-based nursing care. As a holding company with numerous subsidiaries, it provides community-oriented services and leverages synergies with its housing renovation business to improve customer satisfaction. In terms of technology, it is investing in innovations including the development of nursing care robots and working on building new care models such as establishing community comprehensive care stations. Under the management structure led by major shareholder Mihari Murakami, it continues management reforms aimed at sustainable business growth. As part of its social responsibility, it strives to contribute to local communities and improve employee work environment, and aims for further business expansion backed by increasing nursing care demand due to aging population. Recently, it has been focusing on enhancing added value through the integration of nursing care and housing renovations, as well as exploring new business areas.
Trivia
Interesting Facts
- Founder Mihari Murakami has maintained influence since founding
- Management integration plan with Japan Care Service ended up scrapped
- Substantially expanded business by taking over Comsn's in-home services
- Business expansion via joint venture Carebot for care robots
- Company founded by Tokyo University of Science alumni with strong technical background
- Deploying Dutch model community care stations from advanced care country in Japan
- Care services combined with home renovations are rare in the industry
- Promotes employee consideration as Tokyo Work-Life Balance certified company
- Developed private care services to expand beyond insurance framework
- Nationwide regional deployment using business succession-type subsidiaries as feature
Hidden Connections
- Founder collaborating with major Dutch in-home care company to build international care model
- Achieved fusion of care and technology via joint venture Carebot with Clarion
- Has foundation to provide medical rehab and care comprehensively due to connections with Mihari Murakami
- Inherited some former Goodwill Group network through Comsn business succession
- Trust account shareholders like Japan Master Trust Bank contribute to management stability
- Home-visit bathing service continuing from predecessor Japan Welfare Service is an industry veteran
- Strengthens care collaboration by having separate housing renovation division
- Diversifies risks by deploying care and insurance businesses within the group
Future Outlook
Growth Drivers
- Increasing care demand due to aging society progression
- Acceleration of nationwide community care system deployment
- Care efficiency via ICT and robot technologies
- Expansion of private services market outside long-term care insurance
- Expansion of elderly-specialized housing renovation market
- Improved employee retention through talent development and workstyle reforms
- Building and expansion of diverse service channels
- New service creation accompanying changes in laws and public support
- Service homogenization through strengthened inter-regional collaboration
- Corporate value enhancement emphasizing environment and social contributions
Strategic Goals
- Establish 30 community care stations in major cities nationwide
- Achieve over 50% care robot adoption rate
- Aim for sales over ¥60 billion while promoting revenue diversification
- Increase non-insurance service sales by 20%
- Achieve over 90% employee satisfaction
- Significantly increase elderly-specialized housing renovation projects
- Complete full ICT system overhaul and optimize operations
- Strengthen sustainability management and expand community contributions
- Acquire and maintain international care quality standards
- Strengthen new businesses through diverse partnerships
Business Segments
In-Home Care Service Provision
- Overview
- Provides in-home care services and operational support, catering to a wide range of customers.
- Competitiveness
- Community-based integrated provision of diverse care services
- Customers
-
- Municipalities
- Medical Institutions
- Care Facility Operators
- General Households
- Long-term Care Insurance Providers
- Products
-
- Home-Visit Care Service
- Home-Visit Nursing
- Home-Visit Bathing Service
- Home Care Support
Housing Renovation Services
- Overview
- Deploys renovation services such as barrier-free modifications for homes and facilities.
- Competitiveness
- Technical expertise specialized in care needs and renovation proposals
- Customers
-
- Elderly
- Care Users
- Real Estate Companies
- Home Manufacturers
- Local Governments
- Products
-
- Barrier-Free Renovations
- Care Environment Setup
- Interior Works
- Additions & Remodeling Works
Care Staffing & Training
- Overview
- Provides staffing dispatch and training support services for care sites.
- Competitiveness
- Comprehensive training system and staffing management expertise
- Customers
-
- Care Facilities
- Home-Visit Care Providers
- Medical Institutions
- Municipalities
- Staffing Agencies
- Products
-
- Care Worker Dispatch
- Care Job Training
- Talent Development Programs
ICT and Care Support Device Development
- Overview
- Develops and provides technologies and devices to improve efficiency in care sites.
- Competitiveness
- Practical tool development reflecting voices from care sites
- Customers
-
- Care Providers
- Medical Corporations
- Technology Companies
- Community Support Centers
- Products
-
- Care Support Robots
- Care Management System
- ICT Services
Welfare Equipment Rental & Sales
- Overview
- Implements lifestyle support through provision of diverse care equipment.
- Competitiveness
- Rapid provision system via nationwide network
- Customers
-
- Elderly
- Care Facilities
- Community Support Centers
- Medical Institutions
- Products
-
- Wheelchairs
- Care Beds
- Welfare Equipment Rental
Small Short-Term Insurance Services
- Overview
- Provides care-related insurance products to mitigate risks.
- Competitiveness
- Insurance development and sales network specialized in care industry
- Customers
-
- Caregivers
- Elderly
- Care Facilities
- Insurance Agencies
- Products
-
- Care Support Insurance
- Short-Term Insurance Products
Care Facility Operation Support
- Overview
- Services to support efficiency improvement and quality enhancement in care facility operations.
- Competitiveness
- Support based on long years of operation know-how
- Customers
-
- Nursing Home Operators
- Care Corporations
- Medical Corporations
- Products
-
- Operation Consulting
- Staff Training
- Operation Management Tools
Community Comprehensive Care Stations
- Overview
- Operates bases providing comprehensive medical and care services closely tied to communities.
- Competitiveness
- One-stop provision system for diverse services
- Customers
-
- Local Governments
- Local Residents
- Medical & Care Providers
- Products
-
- Community Comprehensive Care Support
- Multiprofessional Collaboration Services
Care Planning Services
- Overview
- Provides care plan creation and user consultation services.
- Competitiveness
- High-expertise care management provision
- Customers
-
- Care Users
- Medical Institutions
- Long-term Care Insurance Providers
- Products
-
- Care Plan Creation Support
- Consultation Services
Disabled Support Services
- Overview
- Specialized services supporting employment and independent living for the disabled.
- Competitiveness
- Community-based support network
- Customers
-
- Disabled Individuals
- Welfare Facilities
- Municipalities
- Products
-
- Employment Support
- Independence Support Services
Lifestyle Support Product Sales
- Overview
- Provides goods necessary for care and lifestyle support.
- Competitiveness
- Wide product lineup and sales force
- Customers
-
- Elderly
- Care Providers
- General Consumers
- Products
-
- Care Supplies Sales
- Lifestyle Support Goods
Care-Related Consulting
- Overview
- Supports operation improvements and legal compliance for care businesses.
- Competitiveness
- Practical advice based on industry knowledge
- Customers
-
- Municipalities
- Care Providers
- Corporations
- Products
-
- Care Business Operation Support
- Regulatory Compliance Support
Competitive Advantage
Strengths
- Community-based comprehensive care services
- Establishment of diverse care business subsidiaries
- High service quality in home-visit care
- Synergies with housing renovation business
- Stable management under founder leadership
- Innovation through care robots and ICT utilization
- Brand trust as an industry leader
- Broad deployment across multiple regions
- Promotion of community care through multiprofessional collaboration
- Focus on sustainable management and community contributions
Competitive Advantages
- Added value provision through integration of care and home renovations
- Revenue stabilization via wide business areas
- Advanced model operation of community care stations
- In-house development of robots and ICT closely tied to care sites
- Management stability based on long-term perspective of major shareholder
- Abundant home-visit care track record and high customer satisfaction
- Diverse sales channels and broad customer touchpoints
- Strengthening of staffing and training business for corporations
- Expansion of private care services outside insurance
- Trust building through ongoing community contribution activities
Threats
- Service supply risks due to staffing shortages
- Profit pressure from long-term care insurance system revisions
- Intensifying competition from competitors' service diversification and price wars
- Changes in supply-demand balance due to declining elderly population
- Investment restraint due to geopolitical risks or economic uncertainty
- Increasing competitor products from spread of care robot technology
- Service interruption risks from natural disasters or pandemics
- Rising operation costs from strengthened laws and regulations
- Risks related to information security and personal data protection
- Impact of economic fluctuations on housing renovation market
Innovations
2023: Practical Implementation of Care Support Robot 'Carebot'
- Overview
- Introduced care support robots co-developed with Clarion in multiple facilities.
- Impact
- Achieved 20% improvement in care efficiency and reduction in worker burden
2022: Multi-Site Expansion of Community Comprehensive Care Stations
- Overview
- Established and strengthened operations at multiple sites nationwide using Dutch comprehensive care model.
- Impact
- Improved user satisfaction through multiprofessional collaboration
2024: Overhaul of Care Management System via ICT
- Overview
- Major update to ICT system aimed at business efficiency.
- Impact
- Enabled focus on site work by shortening management task time
2021: Development of Barrier-Free Technologies for Home Renovations
- Overview
- Enhanced safe renovation technologies for elderly and expanded product lines.
- Impact
- Renovation orders increased 15% year-over-year
2023: Launch of Private Care Services
- Overview
- Launched private services beyond insurance coverage to meet diversified needs.
- Impact
- Successfully acquired new customer segments
Sustainability
- Improving QOL for elderly through community-based care support
- Creating comfortable work environments for care workers
- Reducing physical burden via efficient robot care introduction
- Environmentally considerate and eco-material use in home renovations
- Building disaster-time support networks in collaboration with local communities
- Strengthening information security to protect user information
- Promoting diversity through diverse talent recruitment
- Management improvement programs for sustainable care business operations