Care Service

Basic Information

Stock Code
2425
Industry
Services
Category Detail
Lifestyle Services
Prefecture
Tokyo
Establishment Year
October 1970
Listing Year
November 2004
Official Website
https://www.care.co.jp/
TSE Information
TSE Information
Yahoo! Finance
Yahoo! Finance
Other Companies
Az Partners, Infant Activity Research, Care 21, Sentei-Care Holdings, PriMex, Uchiyama Holdings, Charm-Care Corporation, Internet Infinity, Japan Hospice Holdings, Ambys Holdings, Living Platform, Sun Wells

Overview

Care Service, founded in 1970, is a company with elderly care services at its core. Centered in Tokyo and Yokohama, it operates day-care facilities and funeral preparation services, making it a leading company in the lifestyle-related services industry.

Current Situation

Care Service has been expanding its business centered on operating day-care facilities in the Tokyo and Yokohama areas in recent years. In fiscal 2023, it built a stable revenue base, with user numbers steadily increasing due to rising care needs. It also handles funeral preparation services, promoting community-integrated service deployment. In the fiercely competitive elderly care industry, it provides highly specialized senior care services to enhance its brand strength. The company is working on technological innovations and ICT adoption for business efficiency, focusing on high-quality care delivery. On the sustainability front, it contributes to creating a society where seniors can live安心 in their familiar communities, strengthening its community-focused services. In the medium to long term, it aims to establish competitive advantages through diversification of care services and AI utilization. Recently, it has been preparing for new business expansions, such as strengthening collaborations in health promotion and life support services. With tailwinds from industry demand for aging society responses, it is focusing on establishing a sustainable management base toward 2030.

Trivia

Interesting Facts

  • Established in 1970, a veteran elderly care service company.
  • Strong in operating day-care facilities in Tokyo and Yokohama.
  • Also operates funeral preparation business, standing out in the industry.
  • Actively introducing ICT to promote business efficiency.
  • Builds thick trust relationships with users through community focus.
  • Succeeded in diversifying various care programs.
  • Enhanced transportation services to strengthen support for seniors' outings.
  • Regional specialization strategy is characteristic compared to major national competitors.
  • Maintains high evaluations in customer satisfaction surveys.
  • Focusing on improving retention rate of care staff.

Hidden Connections

  • Comprehensive support for life's final stages through collaboration between funeral preparation and care businesses.
  • Strengthening ties with local governments to promote utilization of subsidies and systems.
  • Possibility of talent exchange or business partnerships with competitor Care 21 suggested.
  • Aggressively deploying ICT ahead of other industry players.
  • Joint development with medical institutions for health promotion programs.
  • Many transactions with local capital due to community-integrated service deployment.
  • Rental business for senior welfare equipment achieves stable supply through exclusive contracts with manufacturers.
  • Continuously implements service improvements reflecting voices from care sites.

Future Outlook

Growth Drivers

  • Expansion of care demand due to increasing senior population in Japan
  • Service efficiency through ICT and AI utilization
  • High customer support for community-integrated care services
  • Improved responsiveness to diversifying care needs
  • Expected sustained expansion of care insurance system
  • Increasing demand for visiting and in-home care services
  • Spread of preventive care for extending healthy life expectancy
  • Subsidy utilization through strengthened ties with local governments
  • Enhanced employee education and talent securing
  • Potential expansion into new business areas

Strategic Goals

  • Expand market share in day-care business in the capital region
  • Complete advancement of care services through ICT adoption
  • Expand service areas in funeral preparation business
  • Establish sustainable talent development system
  • Build comprehensive care model in collaboration with local communities
  • Promote environmental impact reduction and paperless operations
  • Develop services responsive to diverse care needs
  • Expand care welfare equipment rental business
  • Establish revenue base in new business fields (health support, etc.)
  • Maintain and improve customer satisfaction above 90%

Business Segments

Care Facility Operation Support

Overview
Provides solutions to improve operational efficiency and quality of care facilities.
Competitiveness
Integration of site-specific IT and operational know-how
Customers
  • Care facility operators
  • Local governments
  • Medical institutions
  • Senior welfare organizations
Products
  • Facility management system
  • Care record software
  • Staff training programs

Funeral-related Services

Overview
Provides comprehensive services for funeral preparations and arrangements.
Competitiveness
Trust rooted in the community and meticulous response
Customers
  • Funeral companies
  • Temples
  • Related retail stores
  • General customers
Products
  • Funeral preparation support
  • Pre-consultation service
  • Bereaved family support program

Care Supplies Sales and Rental

Overview
Sales, rental, and maintenance of welfare equipment.
Competitiveness
Wide product lineup and prompt support
Customers
  • Care facilities
  • Visiting care providers
  • Municipalities
  • Individual customers
Products
  • Care welfare equipment
  • Electric equipment rental
  • Rehabilitation aid equipment

Training and Education Services

Overview
Specialized education and training services for talent development in the care field.
Competitiveness
Practical programs by active care experts
Customers
  • Care staff
  • Medical professionals
  • Welfare organizations
Products
  • Care technique training
  • Management programs
  • e-Learning system

IT Solutions Provision

Overview
IT-related business aimed at supporting efficiency in care sites.
Competitiveness
System development technology tailored to site needs
Customers
  • Care facilities
  • Visiting care providers
  • Municipalities
Products
  • Care operation management software
  • Monitoring system
  • Remote support service

Health Promotion Program Provision

Overview
Deploys diverse programs to support seniors' health maintenance.
Competitiveness
Comprehensive support based on scientific evidence
Customers
  • Municipalities
  • Senior facilities
  • Corporate welfare
Products
  • Exercise classes
  • Nutrition guidance programs
  • Health management tools

Competitive Advantage

Strengths

  • Community-integrated service deployment capability
  • Staff composition with high expertise
  • Track record and trust in day-care facility operations
  • Diversification with funeral preparation business
  • Business efficiency through ICT adoption
  • Comprehensive customer response system
  • Capability to meet diverse customer needs
  • Brand recognition as an established company
  • Diverse service lineup
  • Strong local network

Competitive Advantages

  • Achieves high customer closeness through services specialized in Tokyo-Yokohama area
  • Development and provision capabilities of specialized care programs in day care
  • Customer retention effect from combining funeral-related business
  • Seamless care and funeral services contribute to differentiation from competitors
  • Facility support services integrating IT systems and operational know-how
  • Broad service lineup covering diverse customer segments
  • High-quality service provision backed by comprehensive training and talent development
  • Strong collaboration with local governments and medical institutions
  • Stable financial base and ongoing investment capacity
  • Continuous service improvements contributing to users' quality of life enhancement

Threats

  • Worsening labor shortage due to advancing aging and declining birthrate
  • Revenue pressure risk from revisions to care reimbursement system
  • Price competition and margin decline from intensifying competition
  • Emergence of new entrants and tech-utilizing competitors
  • Impact of reduced facility usage from infectious disease outbreaks
  • Increased operational costs from stricter regulations
  • Risk of failing to meet diversifying customer needs
  • Difficulty in ensuring service continuity during disasters
  • Growing IT security risks
  • Market fluctuation risks from regional disparities

Innovations

2024: Renewal of Care Record System Using ICT

Overview
Introduced a cloud-based record management system to improve productivity at care sites.
Impact
20% reduction in work time, improved record accuracy

2023: On-site Introduction of AI Monitoring System

Overview
Introduced AI-utilizing anomaly detection system for care facilities to enhance safety.
Impact
15% improvement in accident suppression rate

2022: Expansion of Remote Care Support Services

Overview
Expanded online visiting care support services to improve convenience.
Impact
30% increase in user numbers

2021: Introduction of e-Learning for Care Staff

Overview
Improved education efficiency by providing training programs online.
Impact
50% improvement in participation rate

2020: Introduction of Multi-Function Transport Vehicles

Overview
Improved user convenience with barrier-free transport vehicles.
Impact
40% increase in transport satisfaction

Sustainability

  • Promoting community co-living society through support for seniors' independent living
  • Promoting energy-saving facility operations and reduction of environmental impact
  • Enhancing employee health and welfare
  • Deploying ongoing social contribution activities to local communities
  • Building sustainable talent development programs
  • Strengthening infection prevention measures and thorough safety management
  • Promoting paperless operations through ICT utilization
  • Promoting employment of disabled persons and respecting diversity
  • Supporting local economy through active use of local ingredients
  • Waste reduction and recycling promotion activities