CAC Holdings

Basic Information

Stock Code
4725
Industry
Information and Communications
Category Detail
Systems & Software
Prefecture
Tokyo
Establishment Year
August 1966
Listing Year
July 1999
Official Website
https://www.cac-holdings.com/
TSE Information
TSE Information
Yahoo! Finance
Yahoo! Finance
Other Companies
Nippon Steel Solutions, TIS, SRA HD, Landcom, Nomura Research Institute, Simplex Holdings, Obic, Otsuka Corporation, Dentsu Soken, BIPROGY, NTT Data Group, PCA, SCSK

Overview

CAC Holdings is an independent systems integrator in the information and communications industry, founded in 1966, and a leading company offering a wide range of services from consulting to BPO.

Current Situation

CAC Holdings recorded consolidated sales of approximately ¥50.6 billion and net profit of ¥1.5 billion in 2019, maintaining a stable financial base. Its core businesses are system integration, system development, maintenance, and operations services, and it provides multifaceted IT services including pharmaceutical development support. It has a subsidiary in India and is pursuing global expansion. In recent years, it has focused on digital transformation support and strengthening BPO services, while also expanding cloud and data center-related services. As a growth strategy for the 2020s, it aims to enhance service quality through the adoption of advanced technologies such as AI and RPA. In terms of sustainability, it is committed to coexistence with local communities and environmental protection. In the medium to long term, it plans to leverage its diverse business foundation to strengthen its market presence as a partner for customer business efficiency improvements and DX initiatives.

Trivia

Interesting Facts

  • Established in 1966 as a veteran systems integrator
  • Actively expanding overseas with a subsidiary in India
  • Offers specialized services in pharmaceutical development support
  • Has numerous affiliates to address specialized areas
  • Listed on the Tokyo Stock Exchange Prime Market
  • Introduced holding company structure in 2014 and reorganized businesses
  • Characterized by solid management with sales of approx. ¥50.6 billion
  • Large-scale IT company with approx. 5,000 employees
  • Track record of system construction for diverse industries
  • High-quality system maintenance and BPO services through in-house development
  • Reputation for help desk operations
  • Continued active business expansion even after listing on the First Section of TSE
  • President and Representative Director is Ryota Nishimori
  • Business relationships with many major companies
  • R&D center established in-house to promote technology development

Hidden Connections

  • Subsidiary companies specialize in providing IT systems for the pharmaceutical industry
  • Promotes diversified management within the group as an IT holding company
  • Utilizes global resources through its Indian subsidiary
  • Long-term contracts with major pharmaceutical companies support the group's stable revenue
  • Contributes to customer business efficiency through diverse BPO services
  • Numerous achievements as a system integrator in finance and public sectors
  • Achieved management efficiency through transition to holding company structure
  • Diverse sales channel deployment contributes to market development

Future Outlook

Growth Drivers

  • Increasing demand for advanced IT services through DX promotion
  • Growth in infrastructure services due to cloud adoption expansion
  • Rising needs for pharmaceutical-related IT support
  • BPO market expansion and strengthening efficiency requirements
  • Business improvements through AI and RPA practical implementation
  • Increasing projects from local government IT initiatives
  • Growing importance of cybersecurity
  • Development of global IT services market
  • Demand for IT solutions for decarbonization society
  • Increased IT support from telework promotion
  • System demand accompanying strengthened audits and compliance
  • Expanded repeat orders through deepening customer base

Strategic Goals

  • Achieve sales of over ¥80 billion
  • Double BPO service sales
  • Expand market share in pharmaceutical development support
  • Promote energy-saving and greening of data centers
  • Strengthen competitiveness through advanced and diversified DX support know-how
  • Achieve over 20% sales ratio from overseas markets
  • Expand community contributions and enhance social trust
  • Promote diversity in-house and improve workplace environment
  • Acquire new customers through AI and RPA implementation support
  • Active contribution to Sustainable Development Goals (SDGs)

Business Segments

System Integration

Overview
Provides comprehensive IT system construction services from upstream design to operations for a wide range of industries.
Competitiveness
One-stop service backed by industry-specific solutions and high technical expertise
Customers
  • Financial Institutions
  • Manufacturing
  • Public Institutions
  • Transportation
  • Distribution
  • Retail
  • Services
  • Medical Institutions
  • Educational Institutions
  • Government Offices
Products
  • Business System Development
  • Cloud Construction
  • IT Infrastructure Design
  • Network Construction
  • Security Solutions
  • Application Development
  • Testing Services
  • System Integration
  • Operations Automation
  • Database Management

BPO Services

Overview
Provides diverse BPO services to improve business process efficiency and reduce operational burdens for client companies.
Competitiveness
High-quality service operations and extensive business know-how
Customers
  • Major Manufacturers
  • Distribution Companies
  • Financial Institutions
  • Medical Institutions
  • Public Institutions
  • Telecom Carriers
  • IT Companies
  • Education-Related Companies
  • Service Industries
  • Retail Chains
Products
  • Customer Service Outsourcing
  • HR and Payroll Outsourcing
  • Accounting Outsourcing
  • Data Entry Outsourcing
  • Logistics Management Support
  • Invoice Processing
  • Call Center Operations
  • Document Management
  • Contract Management
  • Business Process Optimization

Data Center and Cloud Services

Overview
Supports clients' IT foundations through highly reliable data center operations and cloud environment construction.
Competitiveness
Stable provision of high-quality infrastructure with enhanced security
Customers
  • IT Service Companies
  • Telecom Operators
  • Financial Institutions
  • Manufacturing
  • Public Institutions
  • Educational Institutions
  • Medical Institutions
  • Retail
  • Consulting Firms
  • Software Development Companies
Products
  • Server Hosting
  • Cloud Infrastructure Operations
  • Backup Services
  • Secure Access Management
  • Virtualization Services
  • Storage Management
  • Network Operations Management
  • DR Countermeasure Services
  • Data Security
  • Public Cloud Integration

Help Desk and Support Services

Overview
Provides high-quality end-user operation support and incident response to improve customer satisfaction.
Competitiveness
Rapid problem resolution backed by extensive experience and specialized technology
Customers
  • Large Enterprises
  • IT Service Companies
  • Financial Institutions
  • Manufacturing
  • Distribution
  • Medical Institutions
  • Telecom Operators
  • Government Offices
  • Educational Institutions
  • Retail Chains
Products
  • User Support
  • Troubleshooting
  • Inquiry Response
  • System Operation Support
  • Remote Help
  • Incident Response
  • Service Desk Management
  • Technical Support
  • FAQ Management
  • Multi-Channel Support

Pharmaceutical Development Support Services

Overview
Provides services to improve efficiency and quality management in clinical development for the pharmaceutical industry.
Competitiveness
Integration of specialized knowledge in pharmaceuticals and IT technology
Customers
  • Pharmaceutical Companies
  • Medical Device Manufacturers
  • CROs (Contract Research Organizations)
  • Research Institutions
  • Biotech Ventures
  • Clinical Pharmacology Departments
  • Hospitals
  • Clinical Trial Institutions
  • Survey Companies
  • Data Management Companies
Products
  • Clinical Trial Support Systems
  • Data Management Tools
  • Clinical Trial Information Management
  • Analysis Support Services
  • Quality Management Support
  • Regulatory Compliance Support
  • Statistical Analysis Tools
  • Project Management
  • Risk Management
  • Report Creation Support

IT Operations Management Services

Overview
Optimizes corporate IT infrastructure operations management to support stable operations.
Competitiveness
Comprehensive operations management know-how and automation technology
Customers
  • Large Enterprises
  • IT Departments
  • Data Center Operators
  • Cloud Users
  • Manufacturing
  • Financial Institutions
  • Distribution
  • Government Offices
  • Telecom Operators
  • Educational Institutions
Products
  • System Monitoring
  • Incident Management
  • Performance Management
  • Configuration Management
  • Capacity Planning
  • Change Management
  • Operations Automation
  • Security Monitoring
  • Reporting Tools
  • Operations Policy Development

Technical Support Services

Overview
Provides technical support for IT products to achieve early resolution of customer issues.
Competitiveness
Advanced technical capabilities and knowledge of diverse products
Customers
  • IT Product Manufacturers
  • Software Development Companies
  • Service Providers
  • System Integrators
  • Hardware Vendors
  • Cloud Providers
  • Consulting Firms
  • Telecom Carriers
  • Public Institutions
  • Financial Institutions
Products
  • Technical Consultation Desk
  • Troubleshooting Support
  • Product Implementation Support
  • Operation Guidance
  • Update Response
  • Initial Incident Triage
  • Remote Support
  • Escalation Management
  • Training
  • Product Evaluation Support

Training and Education Services

Overview
Provides diverse training programs to develop IT talent and enhance organizational skills.
Competitiveness
Rich practical experience and comprehensive teaching materials
Customers
  • Corporate IT Departments
  • New Employees
  • Management Training
  • Technical Courses
  • Retraining Programs
  • IT Vendors
  • Educational Institutions
  • Public Organizations
  • Chambers of Commerce
  • Vocational Schools
Products
  • IT Skills Training
  • DX Promotion Training
  • Management Training
  • Technical Certification Courses
  • e-Learning
  • Seminar Operations
  • Qualification Acquisition Support
  • Business Knowledge Acquisition
  • Customized Training
  • Workshops

Network Construction and Maintenance Services

Overview
Handles construction, operation, and maintenance of secure, high-performance corporate networks.
Competitiveness
Advanced technical expertise and rapid response capabilities
Customers
  • Corporate Network Administrators
  • Data Centers
  • Telecom Carriers
  • Government Offices
  • Educational Institutions
  • Medical Facilities
  • Retail
  • Manufacturing
  • Distribution
  • Services
Products
  • LAN/WAN Construction
  • VPN Construction
  • Network Monitoring
  • Troubleshooting
  • Security Measures
  • Wi-Fi Implementation
  • Equipment Installation and Management
  • Performance Tuning
  • Incident Recovery Support
  • Network Design

Software Development Services

Overview
Provides high-quality software development services tailored to diverse industry needs.
Competitiveness
Customer-centric development structure and utilization of cutting-edge technologies
Customers
  • Financial Institutions
  • Manufacturing
  • Retail
  • Services
  • Public Institutions
  • Telecom Operators
  • Medical Institutions
  • Educational Institutions
  • Startups
  • IT Vendors
Products
  • Custom App Development
  • Business Automation Tools
  • Mobile Applications
  • Web System Development
  • API Development
  • UI/UX Design
  • Testing and Quality Assurance
  • Maintenance and Operations
  • Technical Consulting
  • Cloud Compatibility

Information Security Services

Overview
Provides comprehensive security solutions to protect corporate information assets.
Competitiveness
High-precision countermeasures based on extensive assessment experience and latest technologies
Customers
  • Corporate Security Personnel
  • Financial Institutions
  • Manufacturing
  • Public Institutions
  • Telecom Operators
  • Medical Institutions
  • Retail
  • Educational Institutions
  • IT Service Providers
  • Consulting Firms
Products
  • Vulnerability Assessment
  • Security Monitoring
  • Incident Response
  • Risk Assessment
  • Security Policy Development
  • Education and Awareness Activities
  • Access Management
  • Encryption Services
  • Log Analysis
  • Security Equipment Implementation

Cloud Service Operations Support

Overview
Provides comprehensive support from cloud implementation to operations to achieve IT efficiency for customers.
Competitiveness
Specialized team proficient in various cloud technologies
Customers
  • Corporate IT Departments
  • Cloud Service Users
  • Software Development Companies
  • IT Integrators
  • Operations Management Companies
  • Public Institutions
  • Medical Institutions
  • Educational Institutions
  • Manufacturing
  • Financial Institutions
Products
  • Cloud Environment Design
  • Operations Automation
  • Monitoring
  • Security Response
  • Cost Management
  • Resource Optimization
  • Troubleshooting
  • Backup Management
  • Incident Response
  • Performance Tuning

Competitive Advantage

Strengths

  • One-stop provision capability through wide range of IT services
  • Proven track record and solid technical expertise
  • Specialization in specific areas such as pharmaceutical development support
  • Subsidiary network spanning domestic and international markets
  • Stable financial base
  • Advanced system integration capabilities
  • Versatility across diverse industries
  • Strong customer base
  • Flexible BPO service provision
  • Abundant cloud and data center resources
  • Long years of market experience
  • Active DX support
  • Highly specialized personnel
  • Thorough quality management
  • Proactive adoption of cutting-edge technologies

Competitive Advantages

  • Ability to collaborate with a wide range of vendors as an independent firm
  • Strength in pharmaceutical development support
  • High-quality system maintenance and operations services
  • Comprehensive provision of multifaceted IT infrastructure services
  • Advancing global expansion while rooted locally
  • Proposal strength leveraging extensive industry know-how
  • Customer-focused consulting services
  • Robust information security management system
  • Efficient management through holding company structure
  • Diverse sales channel deployment
  • Group of subsidiaries specialized in specific areas
  • High-level business quality assurance
  • Dedicated system development for medical and pharmaceutical sectors
  • Introduction of advanced cloud and virtualization technologies
  • Deployment of business automation (RPA) services

Threats

  • Rapid pace of technological innovation in the IT industry
  • Intensifying competition with major IT companies
  • Challenges in securing technical staff due to talent shortages
  • Increasing information security risks
  • Severity of contract types and price competition
  • Impact of regulatory changes on business environment
  • Diversification of competitors in the DX market
  • Risk of reduced IT investments by customers
  • Uncertainty in overseas markets
  • Decline in demand due to deteriorating economic conditions
  • Rise of emerging ventures
  • Decline in credibility due to system failures

Innovations

2023: Launch of Business Process Optimization Service Using AI

Overview
Introduced AI technology to develop a new service for business efficiency improvements.
Impact
Contributes to improved customer productivity and cost reductions

2024: Enhanced RPA Implementation Support Program

Overview
Expanded support for robotic process automation implementation.
Impact
Accelerates automation of repetitive tasks and improves customer satisfaction

2022: Construction of Cloud-Native Development Environment

Overview
Established a development platform optimized for cloud.
Impact
Contributes to faster development and reduced operations costs

2021: Renewal of IT Solutions for Pharmaceutical Development Support

Overview
Major upgrades to systems for the pharmaceutical sector.
Impact
Addresses industry-specific needs and strengthens market competitiveness

2020: Introduction of Next-Generation Data Center Facilities

Overview
Commenced operations of a highly efficient data center using the latest technologies.
Impact
Reduces environmental impact and improves service reliability

Sustainability

  • Data center energy efficiency improvements to reduce environmental impact
  • IT education support through collaboration with local communities
  • Promotion of paperless operations within the company
  • Strengthening ethical operations in the supply chain
  • Workplace environment improvements through diversity and inclusion initiatives
  • Promotion of Green IT
  • Thorough employee health management
  • Active promotion of recycling activities
  • Establishment of sustainable procurement policies
  • Goal setting for achieving a decarbonized society
  • Building rapid regional support systems for disasters
  • Regular in-house environmental education