Japan Emergency Assistance

Basic Information

Stock Code
6063
Industry
Services
Category Detail
Professional Services for Businesses
Prefecture
Tokyo
Establishment Year
January 2003
Listing Year
June 2012
Official Website
https://emergency.co.jp/
TSE Information
TSE Information
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Overview

Japan Emergency Assistance was established in 2003 and is a leading company in the corporate professional services industry, centered on arranging medical institutions for overseas travelers.

Current Situation

Japan Emergency Assistance recorded solid sales growth in fiscal 2023 and has a strong track record in medical institution arrangement services for overseas travelers. Its core business is overseas medical support on behalf of non-life insurance companies, with a competitive network. It excels in medical consulting, sales support for medical-related businesses, and BPO operations. Technologically, it is advancing information management and customer response sophistication to improve service quality. As part of social responsibility efforts, it is progressing with regional medical support and disaster response support. In the medium to long term, it aims to expand overseas markets and diversify services, while promoting investments in medical digitalization. It is strengthening flexible response systems tailored to the latest customer needs, focusing on sustainable growth and profitability improvement.

Trivia

Interesting Facts

  • Top-class domestic track record in medical arrangements for travelers
  • Trusted for providing overseas emergency response 24/7/365
  • Established in 2003, relatively new but rapidly expanding market share
  • Collaborating with regional banks to offer end-of-life support services
  • Introduced proprietary AI system to improve customer services
  • Headquartered in Chuo-ku, Tokyo, with highly convenient locations
  • Renowned in the industry for advanced medical consulting capabilities
  • Established stable revenue base through deep ties with non-life insurance industry
  • Focus on efficiency and quality improvement in call center operations
  • Promoting diversification of BPO business in the 2020s

Hidden Connections

  • Possesses stable customer base through comprehensive contracts with major non-life insurance companies
  • Strengthening regional medical support through collaboration with local financial institutions
  • Leading the industry with AI-utilizing medical institution network construction
  • Advancing standardized medical arrangement processes in collaboration with industry competitors
  • Active personal exchanges with medical institutions and government in medical consulting field
  • Handles diverse operations such as translation and payroll in BPO services on a comprehensive basis
  • Gained attention for regional support activities during the Great East Japan Earthquake
  • Proximity to government and large corporations enabled by Tokyo headquarters

Future Outlook

Growth Drivers

  • Expansion of medical support demand with recovery and increase in overseas travelers
  • Service sophistication through application of IoT and AI technologies
  • Strengthened partnerships amid expansion of non-life insurance market
  • Increasing demand for end-of-life support for seniors
  • Revenue base expansion through BPO business diversification
  • Flexible response to diversifying customer needs
  • Service expansion through collaboration with regional financial institutions
  • Business efficiency and customer experience improvement via DX promotion
  • Deployment of medical support services in emerging markets
  • Increasing demand related to disaster countermeasures

Strategic Goals

  • Double sales of overseas medical arrangement services
  • Strengthen nationwide rollout of medical consulting
  • Improve response speed by 30% through AI utilization
  • Deploy end-of-life support with major regional banks nationwide
  • Expand BPO sales to 30% of total
  • Achieve over 90% paperless rate
  • Implement employee health management measures company-wide
  • Acquire and maintain information security certifications
  • Promote introduction of renewable energy at business sites
  • Strengthen disaster response service infrastructure

Business Segments

Medical Support for Overseas Travelers

Overview
Provides overseas medical institution arrangement and emergency response to ensure peace of mind.
Competitiveness
Extensive medical network and 24-hour response system
Customers
  • Non-life insurance companies
  • Travel agencies
  • Large corporations
  • Insurance service providers
Products
  • Medical Institution Arrangement Service
  • Emergency Medical Response
  • Health Consultation Hotline

Medical Consulting Services

Overview
Supports medical-related information and risk management to enhance corporate value.
Competitiveness
Reliability backed by advanced expertise and practical experience
Customers
  • Medical institutions
  • Pharmaceutical companies
  • Welfare facilities
  • Government agencies
Products
  • Medical Information Provision
  • Risk Management Consulting
  • Operational Support

Sales Support Services

Overview
Improves efficiency of customer correspondence operations and provides promotion support.
Competitiveness
High-quality customer correspondence and flexible operational capabilities
Customers
  • Insurance companies
  • Medical institutions
  • Logistics companies
  • Telecommunications companies
Products
  • Telemarketing
  • Customer Management
  • Order and Reservation Outsourcing

Indirect Business Outsourcing

Overview
Contributes to efficiency of corporate back-office operations.
Competitiveness
Diverse business handling capabilities and advanced operational expertise
Customers
  • Small and medium enterprises
  • Large enterprises
  • Multinational corporations
  • Public institutions
Products
  • Payroll Outsourcing
  • Welfare Operations
  • Document and Information Management

Competitive Advantage

Strengths

  • Extensive network with medical institutions
  • 24/7/365 emergency support system
  • High-specialty medical consulting
  • Strong partnerships with the non-life insurance industry
  • Diverse BPO services
  • Tokyo-centered convenience and information gathering capabilities
  • Reliability backed by abundant track record
  • Flexible customer support system
  • Industry-specific sales support expertise
  • Solid financial foundation

Competitive Advantages

  • Differentiation through high expertise and track record in overseas medical arrangements
  • 24-hour call center operations capable of immediate response
  • Close collaboration with medical corporations and non-life insurance companies
  • Improved customer satisfaction through advanced information management technology
  • Comprehensive handling of diverse indirect operations
  • Trust building through regionally attuned service provision
  • High-quality services by experienced staff
  • Order intake capability across wide customer segments from small to large enterprises
  • Maintaining cost competitiveness through efficient operations
  • Flexible response to rapidly changing market needs

Threats

  • Risk of demand decline due to overseas travel restrictions
  • Intensified competition from competitors' service diversification
  • Risk of medical information leaks and strengthened regulations
  • Costs to keep up with rapid IT technology advancements
  • Response constraints during natural disasters and other emergencies
  • Increased service costs due to exchange rate fluctuations
  • Pressure from new entrants strengthening capital
  • Risk of difficulty responding to diversifying customer needs
  • Risk of dissolution of partnerships with overseas medical institutions
  • Increasing costs to maintain information security

Innovations

2024: Enhancement of Medical Information System

Overview
Developed an AI-based medical institution matching system to improve arrangement efficiency.
Impact
Arrangement operations efficiency improved 20%, customer satisfaction enhanced

2023: Strengthening of 24-Hour Emergency Response System

Overview
Increased number of specialized staff to improve response speed and quality.
Impact
Response success rate increased 10%, improved customer trust

2022: Launch of End-of-Life Support Services

Overview
Developed and launched end-of-life support services for seniors in collaboration with regional banks.
Impact
Acquired new customers and diversified revenue base

2021: Digitalization of Telemarketing System

Overview
Introduced cloud-based call center management system.
Impact
Operational costs reduced 15%, business efficiency improved

2020: Expansion of BPO Services to Multiple Languages

Overview
Expanded multilingual translation services to grow global customer base.
Impact
Overseas customers increased 10%

Sustainability

  • Promotion of regional medical facility support programs
  • Business efficiency and environmental burden reduction through paperless operations
  • Implementation of employee health and welfare improvement measures
  • Strengthening information security and customer privacy protection
  • Advanced emergency support systems for disasters