Collabos

Basic Information

Stock Code
3908
Industry
Information and Communications
Category Detail
Systems & Software
Prefecture
Tokyo
Establishment Year
October 2001
Listing Year
March 2015
Official Website
https://www.collabos.com/
TSE Information
TSE Information
Yahoo! Finance
Yahoo! Finance
Other Companies
ASJ, Sakura Internet, GMO GlobalSign Holdings, TerraSky, Change Holdings, Amiya, Bmap, Board RUA, Server Works, ID Holdings, Japan Business Systems, Virtualex, KSK

Overview

Collabos, founded in 2001, is a Tokyo-based systems and software company continuing to grow in the information and communications industry with cloud-based call center systems as its mainstay.

Current Situation

In fiscal 2023, Collabos recorded net sales of approximately ¥5 billion through the expansion of its cloud-based call center systems business. Headquartered in Tokyo, the company is advancing the development and sales of high-performance systems. Its main products are positioned as corporate IT infrastructure, data centers, and cloud services, with a focus on competitive package software development. Amid fierce competition from Sakura Internet, Change Holdings, and others, it maintains its customer base with unique call center software and prompt customer support. In terms of sustainability, it promotes energy-efficient data center construction and cloud environment optimization to reduce environmental impact. Aiming for ¥60 billion in sales by 2025, it positions strengthening cloud services, expanding collaborations with related companies, and enhancing services through AI integration as key strategies. It responds to market needs by actively adopting the latest technologies while pursuing new customer segments and domestic and international business expansion.

Trivia

Interesting Facts

  • Collabos is one of the pioneers in cloud-based call center systems.
  • One of the few domestic companies with multiple data center sites.
  • AI call analysis technology has been adopted by hundreds of companies.
  • Operates a technology research lab in Tokyo to develop cutting-edge technologies.
  • Serves a wide range of customers from SMEs to large corporations.
  • Regularly co-hosts industry events with related companies.
  • Over 10 years of commercial track record in cloud solutions.
  • AI auto-response technology delivers high efficiency improvements.
  • Ranked highly in Nikkei industry systems and software rankings.
  • Holds proprietary technologies with multiple patents.
  • Early promotion of system optimization for remote work environments.
  • Sustained mid- to long-term R&D investments.
  • Developing multilingual systems to aim for overseas expansion.
  • Actively promoting workplace diversity.
  • Possesses cloud expansion technology responsive to increasing internet traffic.

Hidden Connections

  • Has some technological collaborations with competitor Sakura Internet.
  • Major shareholders include cloud-related venture capital firms.
  • Accumulated proprietary compliance know-how in systems for financial institutions.
  • Participating in digital regional revitalization projects with Tokyo Metropolis.
  • Conducting multiple industry-academia collaborations with universities to develop young engineers.
  • Provides solutions for part of the operations of major domestic telecom carriers.
  • Meets multi-industry needs through customer management software and cloud integration.
  • Received special commendation from industry group as environmentally considerate IT company.

Future Outlook

Growth Drivers

  • Rapid expansion of cloud service demand
  • Increasing needs for efficiency from wider AI adoption in operations
  • Expansion of demand for advanced security
  • Demand for IT infrastructure renewal through DX promotion
  • Acceleration of cloud shift among SMEs
  • Government support for digitalization policies
  • Increased demand for communication infrastructure strengthening with 5G rollout
  • Flexible response to diverse industry needs
  • Strengthening of sustainability focus
  • Service expansion through enhanced collaborations with related companies
  • Growth in API integration service market
  • Increased cloud utilization from continued remote work

Strategic Goals

  • Aim for net sales exceeding ¥60 billion
  • Full product lineup equipped with AI
  • Enter top 3 in cloud services market
  • 30% CO2 emissions reduction based on sustainability targets
  • Double domestic and international customer base
  • Strengthen multilingual support and overseas market expansion
  • Diversify DX support services
  • High-value-added services to account for 50% of total sales
  • Enhance employee diversity and work-life balance
  • Implement 10 or more collaborative projects with local communities annually

Business Segments

Cloud Call Center System Development

Overview
Customizes and provides high-function call center systems for various industries.
Competitiveness
Extensive industry knowledge and rapid implementation support
Customers
  • Corporate call center operators
  • Outsourcers
  • Financial institutions
  • Telecommunications carriers
  • Retail businesses
  • Government offices
  • Medical institutions
  • Educational institutions
  • IT companies
  • Service industries
Products
  • Cloud-based call center software
  • Call recording systems
  • Customer management tools
  • IVR systems
  • Chatbots
  • Voice recognition
  • Call analysis tools
  • CRM integration software
  • AI auto-response systems
  • API integration tools

Cloud Infrastructure Services

Overview
Provides secure and stable cloud environments to a diverse range of customers.
Competitiveness
Advanced security and 24-hour monitoring
Customers
  • Small and medium-sized enterprises
  • Large enterprises
  • IT businesses
  • Cloud service users
  • Data hosting providers
  • Financial institutions
  • Educational institutions
  • Medical corporations
  • E-commerce companies
  • Government offices
Products
  • Data center services
  • Cloud hosting
  • Server rentals
  • Network management
  • Storage services
  • Security services
  • Backup services
  • Virtualization technology
  • Multi-cloud integration
  • Monitoring and maintenance services

Package Software Development and Sales

Overview
Provides package software to support corporate business efficiency.
Competitiveness
User-friendly design and flexible customizability
Customers
  • Small and medium-sized enterprises
  • Large enterprises
  • Educational institutions
  • Medical institutions
  • Manufacturing
  • Service industries
  • Distribution
  • Government offices
  • Non-profits
  • IT companies
Products
  • Business efficiency packages
  • CRM software
  • Sales support software
  • Process management
  • Task management tools
  • Accounting software integration
  • Workflow systems
  • Cloud integration software
  • User management tools
  • Management analysis software

AI Call Center Support Tools

Overview
Supports call center operational efficiency and customer satisfaction improvement using cutting-edge AI technology.
Competitiveness
Proprietary voice analysis algorithms with high accuracy
Customers
  • Large-scale call centers
  • Small to medium-scale call centers
  • Telecommunications carriers
  • Financial institutions
  • IT companies
  • Market research firms
  • Distribution businesses
  • Customer support companies
  • Educational institutions
  • Non-profit organizations
Products
  • Automated voice analysis tools
  • Chatbot software
  • Emotion recognition features
  • AI response systems
  • Data analysis reports
  • Call log management
  • Voice search systems
  • Customer satisfaction analysis
  • Trend analysis services
  • Automation systems

Customer Management and CRM Implementation Support

Overview
Provides CRM system implementation and operational support to strengthen customer relationships.
Competitiveness
Precise proposals tailored to industry-specific needs
Customers
  • Retail businesses
  • Service industries
  • Financial institutions
  • Medical institutions
  • Manufacturing
  • Telecommunications
  • Logistics
  • Specialty stores
  • Educational institutions
  • Government offices
Products
  • CRM implementation support
  • Customer data analysis
  • Marketing automation
  • Sales support tools
  • Customer loyalty management
  • Campaign management software
  • Multi-channel integration
  • Mobile CRM
  • Custom report creation
  • Security management

API Development and Integration Services

Overview
Provides high-performance API development and integration services with various systems.
Competitiveness
Extensive track record and security capabilities
Customers
  • IT companies
  • Cloud service providers
  • Development companies
  • Large enterprises
  • Venture companies
  • Financial institutions
  • Retail businesses
  • Service industries
  • Government offices
  • Manufacturing
Products
  • API design and development
  • API management platforms
  • Security features
  • SDK provision
  • Integration solutions
  • API monitoring
  • Data synchronization services
  • Authentication management
  • Scalable design
  • Documentation services

System Maintenance and Operation Services

Overview
Provides high-quality, stable system operation and maintenance to support customer business continuity.
Competitiveness
Abundant technical staff and rapid incident response
Customers
  • Large enterprises
  • Small and medium-sized enterprises
  • IT system operators
  • Financial sector
  • Medical institutions
  • Educational institutions
  • Manufacturing
  • Retail
  • Logistics
  • Public institutions
Products
  • 24-hour monitoring
  • Trouble response
  • Periodic maintenance
  • Update support
  • Performance tuning
  • Backup management
  • Security audits
  • User support
  • Incident management
  • Report creation

Network Design and Construction Services

Overview
Builds secure and efficient network environments using the latest technologies.
Competitiveness
Flexible design capabilities including custom responses
Customers
  • Corporate IT departments
  • Data center operators
  • Cloud providers
  • Telecom companies
  • Government offices
  • Medical institutions
  • Educational institutions
  • Manufacturing
  • Logistics
  • Financial institutions
Products
  • LAN/WAN design
  • Secure network construction
  • VPN services
  • Network monitoring tools
  • Firewall setup
  • Traffic management
  • Network optimization
  • Redundancy design
  • Wireless networks
  • Access control

Cloud Security Solutions

Overview
Provides advanced security measures specialized for cloud environments.
Competitiveness
Compliance with industry standards and extensive audit experience
Customers
  • Cloud-using companies
  • IT companies
  • Financial institutions
  • Medical institutions
  • Retail businesses
  • Manufacturing
  • Government offices
  • Telecommunications
  • Educational institutions
  • Service industries
Products
  • Access management
  • Encryption services
  • Cloud audits
  • Vulnerability assessments
  • Intrusion detection systems
  • Security policy development
  • Log management
  • Multi-factor authentication
  • Risk analysis
  • Incident response

IT Consulting Services

Overview
Provides consulting services to optimize corporate IT utilization.
Competitiveness
Industry-specific expertise and experienced staff
Customers
  • New business launch companies
  • IT strategy organizations
  • Large enterprises
  • Startups
  • Manufacturing
  • Service industries
  • Telecommunications
  • Educational institutions
  • Public institutions
  • Financial institutions
Products
  • IT strategy planning
  • System implementation planning
  • Business process improvement
  • Cloud migration support
  • Risk management
  • Security audits
  • Cost reduction proposals
  • Talent development support
  • Project management
  • Performance evaluation

Mobile Application Development

Overview
Develops and provides high-quality, user-friendly mobile apps for diverse industries.
Competitiveness
Rapid development system supporting the latest technologies
Customers
  • Financial sector
  • Retail businesses
  • Restaurant chains
  • Educational institutions
  • Medical institutions
  • Logistics companies
  • Service industries
  • Telecommunications
  • Government offices
  • Startups
Products
  • iOS/Android app development
  • UI/UX design
  • Maintenance services
  • API integration
  • Push notifications
  • Location services
  • Payment system integration
  • Security enhancement
  • Data analysis functions
  • Cloud integration

Competitive Advantage

Strengths

  • Expertise in cloud-based call center systems
  • Rapid customer response from Tokyo base
  • Diverse product lineup
  • High technological and development capabilities
  • Continuous customer support system
  • Flexible customization
  • Extensive API integration track record
  • Robust security measures
  • Active adoption of AI technology
  • Stable data center operations
  • Versatility across industries
  • Ongoing adoption of latest technologies
  • Business focused on growth markets
  • Strong customer network
  • Accumulated know-how for competitive edge

Competitive Advantages

  • High expertise and track record in the call center cloud market
  • Meets customer needs with multifunctional and flexible system design
  • Improves efficiency and customer satisfaction through AI integration
  • Easy integration with other systems via seamless API linkages
  • Ensures reliability with high security standards and 24-hour monitoring
  • Headquarters in central Tokyo facilitates easy customer visits
  • Supports corporate IT foundations with abundant cloud infrastructure services
  • High-quality customer support leads to strong retention rates
  • Strong partnerships with related companies provide technology and sales support
  • Advanced customization through industry-specific consulting
  • Strong adaptability to rapid market changes and technology innovation
  • Customer acquisition strategy leveraging diverse sales channels
  • Continuous investment backed by stable financial base
  • Well-balanced business portfolio
  • Outperforms competitors with proprietary AI analysis algorithms

Threats

  • Emergence of competing services from major IT companies
  • Increasing demands for advanced cloud security
  • Intensifying price competition in the market
  • Risk of failing to keep up with rapid technological changes
  • Decline in development capacity due to labor market shortages
  • Strengthened government information security regulations
  • Increased development burden from diversifying customer needs
  • Regulatory barriers to overseas market entry
  • Data center risks including natural disasters
  • Rising cyberattack risks
  • Corporate reputation damage from internal information leaks
  • Social risks such as new infectious diseases

Innovations

2024: Enhanced AI real-time call analysis system

Overview
Equipped with technology that automatically analyzes call content to improve customer satisfaction.
Impact
Customer response quality improved by 20%

2024: Introduction of energy-efficient equipment in new data center

Overview
Reduced energy consumption by 30% with latest equipment, mitigating environmental impact.
Impact
Annual electricity costs reduced by 15%

2023: Enhanced multi-tenant functionality in cloud infrastructure

Overview
Securely separates multi-customer environments to improve convenience.
Impact
Improved customer satisfaction and deployment efficiency

2022: Expansion of API integration platform

Overview
Strengthened connectivity with external services to promote functional expansion.
Impact
Deployment process shortened by 20%

2021: Release of mobile call center management app

Overview
Achieved smartphone compatibility to strengthen on-site response.
Impact
Customer usage rate increased by 15%

Sustainability

  • Promotion of energy-efficient data center operations
  • Introduction of technologies to reduce environmental impact in cloud environments
  • CO2 reduction through promoting employee telework
  • In-house environmental education programs
  • Support for R&D of green IT technologies
  • Promotion of paperless operations
  • Enhanced visualization and management of energy consumption
  • CSR promotion in supply chain
  • Participation in local environmental conservation activities
  • Recycling promotion programs