Virtualex Holdings
Basic Information
- Stock Code
- 6193
- Industry
- Service Industry
- Category Detail
- Professional Services for Businesses
- Prefecture
- Tokyo
- Establishment Year
- June 1999
- Listing Year
- June 2016
- Official Website
- https://www.vx-holdings.com/
- TSE Information
- TSE Information
- Yahoo! Finance
- Yahoo! Finance
- Other Companies
- Fujix, Axelmark, Colabo's, Sharing Innovations, THECOO, Lococo, Bell System24 Holdings, DM Solutions, Morino Electric, Inbound Tech, Bridge International, Fureasu, Branding Technology, Direct Marketing Mix, Bwith, Succeed, Suma Support, transcosmos, DMS
Overview
Virtualex Holdings is a Tokyo Stock Exchange-listed specialized service company for businesses, founded in 1999, with call center operations and IT consulting as its main businesses.
Current Situation
Virtualex Holdings continued steady growth in 2023, with call center operations and IT consulting/software development as its core businesses. Based in Tokyo, it provides a wide range of sales support and system development services for businesses, focusing on improving customer satisfaction and supporting efficiency. Financially, it maintains a stable revenue structure and aims to enhance corporate value through the expansion of its focused IT consulting business. Although market competition is fierce, it promotes differentiation through specialized services and technological capabilities. In recent years, it has focused on DX support and advanced customer response, actively developing new services utilizing digital technologies. Toward sustainable management, it is strengthening its internal systems and optimizing business processes, and has formulated strategies for medium- to long-term growth. In the future, it aims for further market expansion and new business development in response to diversifying customer needs.
Trivia
Interesting Facts
- Grown centered on call center business since founding
- Strength in multilingual support for overseas customers
- Rich track record supporting major domestic companies
- Promoting diversification with IT consulting as core
- Possesses proprietary call center system
- Listed company headquartered in Chiyoda-ku, Tokyo
- Listed on Tokyo Stock Exchange Mothers in 2016
- Advancing business efficiency through internal DX promotion
- Top-class customer satisfaction evaluation in the industry
- Flexible response to diverse industry customer needs
- Deployment of solutions utilizing latest IT technologies
- Emphasis on internal training and talent development
- Proactive stance on cloud technology introduction
- Strengthened support accompanying customers' digital shift
- Established reliable information security system
Hidden Connections
- Overlaps in domains and customers with transcosmos and Bell System24, with potential for partnerships
- Involved in DX projects for government offices through IT consulting business
- Functions as a hub for major talent exchanges in the telemarketing industry
- Experience participating in multiple joint marketing events with competitors
- Numerous achievements in system introductions for improving public services in local governments
- Multilingual capabilities contributing to recent overseas e-commerce expansion
- Provides specialized solutions for medical and nursing care industries in some services
- Develops and operates marketing automation tools through subsidiaries
Future Outlook
Growth Drivers
- Expansion of digital transformation (DX) demand
- Increasing market needs for multilingual and multi-channel customer response
- IT support demand from increasing cloud service users
- Growing needs for customer business efficiency
- Strengthened DX promotion in public services including government offices
- New service creation through introduction of AI and automation technologies
- Transformation of call center operations due to work style reforms
- Expansion of support for healthcare industry in aging society
- Expansion of multilingual support in overseas markets, especially Asia
- Business improvement demand from rising sustainability awareness
- Increasing opportunities for strategic partnerships due to industry reorganization
- Demand for support services accompanying remote work普及
Strategic Goals
- Expansion of call center business sales domestically and internationally
- Market share expansion in DX consulting business
- Sophistication of multilingual and multi-channel services
- Achievement of company-wide sustainability initiatives
- Development of new services utilizing advanced AI technology
- Strengthening of talent development system and diversity promotion
- More proactive social contributions to local communities
- Further sophistication of cloud infrastructure support
- Improved reliability through security enhancements
- New customer acquisition and measures to improve existing customer satisfaction
Business Segments
Call Center Services
- Overview
- Provides high-quality customer contact services adaptable to multiple industries.
- Competitiveness
- Maximizes customer satisfaction with extensive track record and multilingual capabilities
- Customers
-
- Telecommunications Industry
- Financial Industry
- IT Companies
- Healthcare-Related Companies
- Public Institutions
- Distribution Industry
- Manufacturing
- Products
-
- Inbound Customer Response
- Outbound Marketing
- Multilingual Call Center
- Customer Support System
IT Consulting and Software Development
- Overview
- IT support services for corporate DX promotion and business efficiency.
- Competitiveness
- Optimal solution provision based on specialized know-how
- Customers
-
- General Companies
- Government Offices
- Retail
- Services
- Manufacturing
- Educational Institutions
- Products
-
- Business System Construction Support
- DX Promotion Consulting
- Cloud Introduction Support
- Security Consulting
Sales Support and Marketing
- Overview
- Specialized support services for customer acquisition and sales promotion.
- Competitiveness
- High data analysis capabilities and responsiveness to market needs
- Customers
-
- Retail
- Finance
- IT Services
- Telecommunications
- Consumer Goods Manufacturers
- Products
-
- Telemarketing Services
- Customer Research and Analysis
- Promotion Support
- CRM Solutions
System Operation and Maintenance
- Overview
- Provides stable IT system operations and prompt support.
- Competitiveness
- Rapid response and high system stability
- Customers
-
- Medical Institutions
- Manufacturing
- Financial Institutions
- Distribution
- Products
-
- System Monitoring Services
- Troubleshooting
- Operation Improvement Consulting
Cloud Solutions
- Overview
- Business innovation support services utilizing cloud technology.
- Competitiveness
- Advanced technical capabilities and support for diverse cloud environments
- Customers
-
- Internet Companies
- Startups
- Small and Medium Enterprises
- Educational Institutions
- Products
-
- Cloud Migration Services
- Managed Services
- Security Enhancement
Multilingual and International Services
- Overview
- Provides multilingual services supporting international expansion.
- Competitiveness
- Multilingual staff and robust international experience
- Customers
-
- Global Companies
- Tourism Industry
- Importers/Exporters
- Products
-
- Multilingual Call Center
- Overseas Market Research
- Translation and Interpretation Support
Competitive Advantage
Strengths
- Advanced customer response know-how
- Multilingual capabilities
- IT consulting strengths
- Extensive track record in sales support
- Business system development technology
- Flexible service provision structure
- Reliability as a listed company
- DX promotion expertise
- High customer satisfaction
- Rapid operational response
- Multi-channel support
- Specialized personnel allocation
- Adaptability to customer needs
- Stable financial base
- Continuous solution development
Competitive Advantages
- Broad market coverage through multi-industry and multilingual support
- Integrated provision of call center operations and IT consulting
- Advanced solution design achieving customer business efficiency
- Trust built on years of industry experience
- Fusion of cutting-edge IT technology and customer contact improvement know-how
- Flexible customization optimized to customer characteristics
- Transparency and peace of mind from Tokyo Stock Exchange listing
- Strength in multi-channel marketing support
- Proactive response to latest DX trends
- Proprietary call center system development
- Specialized staff structure focused on talent development
- Multilingual solutions for overseas market expansion
- Rich track record in business process improvement support
- High evaluation of technical capabilities in IT consulting
- Maintaining high customer retention rate
Threats
- Price pressure from intensifying market competition
- Changes in call center demand due to AI automation
- Intensified competition from increasing new entrants
- Rapid diversification and sophistication of customer needs
- Increasing information security risks
- Challenges in talent recruitment and development
- Impacts from strengthened government regulations or labor law revisions
- Suppressed capital investment due to economic fluctuations
- Delays in catching up with new technologies
- Decline in operational efficiency due to labor shortages
- Rising costs for overseas operations due to exchange rate fluctuations
- Business risks from natural disasters or pandemics
Innovations
2024: Strengthened DX Support Services
- Overview
- Strengthened business efficiency consulting utilizing AI and big data.
- Impact
- Achieves reduction in customer workload and productivity improvement.
2023: Expanded Multilingual Call Center
- Overview
- Expanded multilingual support beyond English and Chinese to serve international customers.
- Impact
- Contributes to improved competitiveness in global markets.
2022: Cloud-Based Call Center System Development
- Overview
- Began introduction of proprietary cloud-based call system using cloud technology.
- Impact
- Realizes operational cost reduction and flexible system operations.
2021: Introduction of IT Infrastructure Automation Tools
- Overview
- Deployed process automation tools for sales support operations internally.
- Impact
- Improved work efficiency by 20% and reduced human errors.
2020: Customer Response Channel Integration Platform
- Overview
- Built a customer response platform integrating phone, email, and chat.
- Impact
- Significant improvements in response efficiency and customer satisfaction.
Sustainability
- Promoting paperless operations to reduce environmental impact
- CO2 emission reduction through telework introduction
- Active introduction of energy-saving office equipment
- Human resource policies promoting diversity and inclusion
- Regular volunteer activities for local communities
- Setting goals for improved waste recycling rate
- Transition of data centers to green energy
- Implementation of environmental education programs internally
- Promotion of eco-commuting and optimization of transportation
- Introduction of environmentally considerate standards in supply chain