Inbound Tech

Basic Information

Stock Code
7031
Industry
Service Industry
Category Detail
Professional Services for Businesses
Prefecture
Tokyo
Establishment Year
April 2015
Listing Year
December 2020
Official Website
https://www.inboundtech.co.jp/
TSE Information
TSE Information
Yahoo! Finance
Yahoo! Finance
Other Companies
Collabos, Lococo, Bell System24 Holdings, Virtualex Holdings, DM Solutions, Bridge International, AIPF, Direct Marketing Mix, BeWith, Slogan, SmaSapo, Transcosmos, DMS

Overview

Inbound Tech is a Tokyo-based company founded in 2015, belonging to the corporate professional services industry. It is a rapidly growing IT-based service company primarily engaged in sales support and telemarketing.

Current Situation

Inbound Tech has recently been on a stable growth trajectory, centering on sales support services with mid-sized companies and local governments as main customers. Since its founding, it has built a track record in call center operations and telemarketing outsourcing using IT technology, demonstrating strengths in services for corporations. Recently, it has focused on support for foreign workers and development of multilingual IT tools to address new market needs. Compared to competitors, it differentiates itself by specializing in services for small and medium-sized enterprises, promoting efficient business outsourcing. Its capital base is stable, and it has gained trust from major trading partners. From a sustainability perspective, it engages in social contributions related to promoting multicultural coexistence and supporting regional communities, with an eye toward long-term growth. Moving forward, it plans to enhance service quality through further adoption of AI and digitalization, while pursuing new customer expansion and business efficiency improvements.

Trivia

Interesting Facts

  • Listed on Tokyo Stock Exchange Mothers just a few years after founding
  • Established unique position in industry with multilingual sales support operations
  • One of few companies combining foreign worker support and IT
  • Top-class track record in outsourcing services for local governments
  • High ratio of multicultural team composition within the company
  • Pioneering presence in IT utilization for call center operations
  • Leading increase in foreign users of QR code payment systems
  • In-house development of multilingual voice analysis technology in the industry
  • Directors centered on experts in foreign languages and IT
  • Aggressively expanding locally from Tokyo base

Hidden Connections

  • Strong partnerships with local governments contributing to regional revitalization
  • Deep ties with travel industry through IT services for inbound foreigners
  • Some business area collaborations with competitor Transcosmos
  • Building relationships with human resources industry through foreign employment support
  • Technical alliances with domestic and international IT companies via QR code payment technology
  • Multilingual interpretation services linked with companies in education and healthcare
  • Collaborates with regional multicultural promotion groups for social contribution activities
  • Many shareholders from IT industry providing technical support

Future Outlook

Growth Drivers

  • Recovery and increase in inbound visitors to Japan
  • Demand expansion from promotion of multicultural coexistence policies
  • Business efficiency from evolution of IT and AI technologies
  • Increased orders from local governments' DX initiatives
  • Demand for related services from increasing foreign workers
  • Expansion of online communication needs
  • Advancement of marketing automation
  • New service creation through customer data utilization
  • Growing social interest in talent development
  • Market expansion from regulatory stabilization

Strategic Goals

  • Achieve sales exceeding 10 billion yen
  • Nationwide rollout of multilingual support services
  • Become a major player in municipal DX business
  • Complete service sophistication via AI utilization
  • Build multicultural coexistence model in collaboration with regional society
  • Maintain top position in foreign employment support field
  • Pursue sustainable social contributions and employee happiness
  • Strengthen IT security measures and improve reliability

Business Segments

Sales Support and Outsourcing

Overview
Outsourcers sales support operations centered on telemarketing, contributing to improved sales efficiency for clients.
Competitiveness
Strength in multilingual support and integration of IT systems for customer service
Customers
  • Small and Medium Enterprises
  • Sales Departments of Large Corporations
  • Local Governments
  • Real Estate Industry
  • Staffing Agencies
Products
  • Telemarketing Outsourcing
  • Call Center Operations
  • Direct Mail Planning and Management
  • Sales Lead Management Tools

Multilingual Communication Support

Overview
Promotes communication in multicultural environments through foreign language phone and IT support services.
Competitiveness
Unique service system combining foreign worker employment and IT technology
Customers
  • Companies Handling Inbound Foreigners
  • International Exchange Organizations
  • Tourism Operators
  • Educational Institutions
  • Local Governments
Products
  • Multilingual Call Centers
  • Translation and Interpretation Services
  • Multicultural Coexistence Support Tools

IT Service Development and Provision

Overview
Develops and provides IT systems and automation tools that contribute to business efficiency and improved customer satisfaction.
Competitiveness
Customizability to flexibly meet customer needs
Customers
  • Small and Medium Enterprises
  • Local Governments
  • Service Industry
  • Retail Industry
  • Human Resources Services
Products
  • CRM Systems
  • AI Chatbots
  • QR Code Payment Systems

Municipal Indirect Operations Outsourcing

Overview
Supports municipal efficiency in indirect departments through outsourcing and IT assistance.
Competitiveness
Customer service expertise in regional administration
Customers
  • Local Governments
  • Public Organizations
  • Regional Groups
Products
  • Administrative Procedure Support
  • Business Process Efficiency
  • IT-Based Business Outsourcing

Talent Development and Referral Support

Overview
Provides comprehensive services from recruitment to development of foreign workers.
Competitiveness
Work environment improvement based on multicultural understanding
Customers
  • Staffing Agencies
  • Corporate Training Departments
  • Educational Institutions
Products
  • Foreign Worker Employment Support Services
  • Cross-Cultural Training Programs
  • Employment Support Consulting

Marketing Support Services

Overview
Effective marketing support through customer data analysis and targeting.
Competitiveness
Integrated service provision combining sales support and marketing
Customers
  • Sales Departments Across Industries
  • Advertising Agencies
  • Marketing Companies
Products
  • Market Research
  • Customer Data Analysis
  • Promotion Planning

Competitive Advantage

Strengths

  • High expertise in multilingual support and IT integration
  • Sales support services specialized for growth markets
  • Flexible responsiveness to customer needs
  • Expertise and track record in foreign worker support
  • Efficient business processes and automation

Competitive Advantages

  • Strength in proven sales support specialized by industry
  • Differentiation through multicultural coexistence and IT technology
  • Integrated IT systems for foreign language support
  • Experience collaborating with local governments and public institutions
  • Innovation through proactive new service development

Threats

  • Intensifying price competition from competitors
  • Delays in adapting to rapid IT technology changes
  • Changes in business environment due to regulatory revisions
  • Uncertainty in domestic and international labor markets
  • Market fragmentation due to new entrants

Innovations

2023: Introduction of Multilingual QR Code Payment System

Overview
Developed a QR code payment platform payable from home countries for visitors to Japan.
Impact
Contributes to improved customer convenience and new transaction expansion

2022: AI Chatbot Service Launch

Overview
Began in-house development and provision of AI chatbots for customer service automation.
Impact
Reduces call center workload and improves response speed

2024: Enhanced Indirect Operations Outsourcing for Municipalities

Overview
Promoting municipal business efficiency and outsourcing via IT tools.
Impact
Expands public sector orders and improves customer trust

2021: Development of Foreign Worker Support System

Overview
Launched cloud system for integrated management of employment and living support for foreigners.
Impact
Provides convenience to both employers and workers

2020: Expanded CRM System Adoption

Overview
Integrated customer management system into own services to achieve sales efficiency.
Impact
Improves contract rates and reduces sales costs

Sustainability

  • Activities to promote multicultural coexistence
  • Promotion of disabled employment
  • Hosting regional community support events
  • Business improvements considering reduced environmental impact
  • Focus on employee health and welfare