Temona

Basic Information

Stock Code
3985
Industry
Information and Communications
Category Detail
Systems & Software
Prefecture
Tokyo
Establishment Year
October 2008
Listing Year
April 2017
Official Website
https://temona.co.jp/
TSE Information
TSE Information
Yahoo! Finance
Yahoo! Finance
Other Companies
Infomart, SoftCreate Holdings, TechnoMasema, Kayac, Rakus, Double Standard, E-Store, J Stream, BASE, IC, Atra G, Brangista, TB Group

Overview

Temona is a Tokyo-based information and communications company founded in 2008, specializing in sales support for online retail with strengths in subscription promotion services as a growing enterprise.

Current Situation

Temona has achieved steady sales growth in recent years, primarily providing online retail support systems to EC operators. It differentiates from competitors through services specialized in subscriptions, expanding its customer base. Headquartered in Tokyo, its primary business is system and software development, focusing on custom development as well as ASP and network system construction. Competitors include Rakus, Infomart, and many others, but Temona's strengths lie in partnerships and technological innovation. In sustainability, it reduces environmental impact through operational efficiency while emphasizing data security and customer satisfaction. Moving forward, it plans to enhance services via AI and API integration, with strategic expansion to meet domestic and international EC market growth. It aims to strengthen its growth base through cutting-edge technology adoption and close customer service, planning business expansion toward 2030.

Trivia

Interesting Facts

  • Industry-leading track record in sales support specialized for subscription promotion
  • High attention as a young growth company headquartered in Tokyo
  • Possesses highly customizable systems used by numerous EC businesses
  • Business expansion through both custom software development and ASP services
  • Stable revenue through system deployment across diverse industries
  • Proactive in promoting flexible workstyles as a TECH company
  • Expertise in API integration with numerous integration achievements
  • Accelerating technological innovation through young engineers
  • Flexibility to serve diverse industry customers
  • Characteristic sales deployment using SNS marketing
  • High customer satisfaction backed by extensive track record
  • One-stop service from system development to operation and maintenance
  • Active adoption of latest web technologies
  • Mid-sized IT company boasting high growth rates
  • Demonstrates strengths in digital marketing support

Hidden Connections

  • Advancing solution development in collaboration with related company TB Group
  • Expanding market share through API integration with multiple EC platforms
  • Collaborating with TechnoMathematical and Atra Group on technology and sales
  • Expanding industry share with repeat rate improvement programs for mail order businesses
  • Progressing marketing tool development through ties with advertising agencies
  • Multiple participations in Tokyo's startup support programs
  • Involved in industry standard setting through industry association membership
  • Strengthened growth base through funding from multiple venture capitals

Future Outlook

Growth Drivers

  • Ongoing expansion and diversification of EC market
  • Increasing trend in subscription models
  • Service sophistication through AI and machine learning utilization
  • Growing demand for system integration via API linkages
  • Expansion of subscription business market
  • Marketing optimization through customer data utilization
  • Acceleration of digital transformation
  • Diversification of online sales channels
  • Operational efficiency gains from cloud service adoption
  • Rising demand for information security enhancements
  • Increasing demand for regionally tailored services
  • Increased IT investments accompanying remote work adoption

Strategic Goals

  • Achieve 30% share in subscription purchase market
  • Become a company with over ¥10 billion in sales
  • Expand and diversify domestic and international customer base
  • Service innovation through AI and analytics technologies
  • Advance sustainable management and environmental considerations
  • Enhance functions for subscription services
  • Build sales support network in major cities nationwide
  • Maintain customer satisfaction above 90%
  • Acquire international information security certifications
  • Practice diversity and inclusion

Business Segments

EC Business System Development

Overview
Provides software development for EC mail order companies aimed at sales promotion and operational efficiency.
Competitiveness
High-function service suite specialized in subscriptions
Customers
  • Small and Medium Mail Order Businesses
  • Subscription Service Providers
  • Health Food Sales Companies
  • Cosmetics Manufacturers
  • Lifestyle Goods Mail Order
  • Service Providers
  • Retailers
  • Marketing Companies
  • Logistics Companies
  • Advertising Agencies
Products
  • Subscription Management System
  • Customer Relationship Management Tools
  • Mail Order Cart Systems
  • Data Analysis Services
  • API Integration Solutions
  • Customer Support Tools
  • Repeat Promotion Programs
  • Marketing Automation
  • Campaign Management Systems
  • Sales Analysis Dashboard

Contracted System Development Services

Overview
Performs customizable system contract development for a wide range of industries.
Competitiveness
Flexible development aligned with customer needs
Customers
  • Startups
  • Venture Companies
  • Small and Medium Enterprises
  • Advertising Agencies
  • Web Production Companies
  • Healthcare Companies
  • Educational Institutions
  • Financial Companies
  • Manufacturing
  • Logistics Providers
Products
  • Web Site Design and Development
  • Custom ASP Development
  • Business Efficiency Systems
  • Database Management
  • API Development
  • Mobile-Compatible Systems
  • Operation and Maintenance Services
  • Cloud Integration Systems
  • Security Enhancement
  • UX/UI Improvement Support

Marketing Support Services

Overview
Contributes to customer revenue growth through data-driven marketing support.
Competitiveness
Strategic proposal capabilities based on data analysis
Customers
  • Mail Order Companies
  • Manufacturers
  • Service Providers
  • Advertising Agencies
  • Marketing Companies
  • Event Planning Companies
  • Web Media
  • Distributors
  • Retail
  • Financial Institutions
Products
  • Customer Analysis Tools
  • Initiative Effect Measurement Systems
  • Automated Email Delivery Systems
  • Campaign Operation Support
  • Digital Ad Management
  • Content Optimization
  • SNS Operation Support
  • Reporting Tools
  • Market Research
  • Brand Strategy Support

API Integration and Cloud Services

Overview
Provides API and cloud development to facilitate integration with diverse systems and services.
Competitiveness
Highly reliable and scalable integration technology
Customers
  • EC Platforms
  • Logistics System Companies
  • Financial Services
  • Ad Delivery Services
  • Data Analysis Companies
  • IT Vendors
  • Customer Support Providers
  • Subscription Businesses
  • Service Providers
  • AI Development Companies
Products
  • API Development and Provision
  • Cloud Integration
  • System Integration Support
  • Data Security Solutions
  • Scalable Cloud Construction
  • Service Integration Modules
  • Serverless Architecture
  • Automated Monitoring
  • Log Analysis Services
  • Incident Response Services

Customer Support Systems

Overview
Provides support systems aimed at improving customer response efficiency and quality.
Competitiveness
Operational support functions contributing to customer satisfaction
Customers
  • Mail Order Companies
  • Call Centers
  • IT Service Providers
  • Financial Institutions
  • Healthcare Institutions
  • Educational Institutions
  • Public Institutions
  • Online Shops
  • Retail Stores
  • Service Providers
Products
  • Inquiry Management Systems
  • Chatbot Services
  • FAQ Management Tools
  • Customer Response History Management
  • Call Recording Systems
  • Automated Response Systems
  • CS Data Analysis
  • Multi-Channel Support
  • Escalation Management
  • Staff Support Tools

Security and Privacy Protection

Overview
Deploys security services specialized in safe management of customer information.
Competitiveness
Advanced information protection using latest technologies
Customers
  • Financial Institutions
  • EC Site Operators
  • IT Vendors
  • Public Institutions
  • Educational Institutions
  • Medical Corporations
  • Manufacturing
  • Telecom Providers
  • Cloud Services
  • Service Providers
Products
  • Data Encryption Services
  • Access Control
  • Vulnerability Assessment
  • Fraud Detection Systems
  • Privacy Policy Development Support
  • Authentication Systems
  • Audit Log Management
  • Security Training Support
  • Information Leak Prevention
  • Compliance Support

Mobile and App Development

Overview
Develops mobile applications tailored to diverse industry needs.
Competitiveness
Custom development renowned for UI/UX
Customers
  • Retail
  • Food Services
  • Healthcare
  • Logistics and Delivery
  • Manufacturing
  • Education
  • Services
  • Financial Institutions
  • Event Planning
  • Travel
Products
  • Smartphone App Development
  • Business Support Apps
  • User Engagement Apps
  • Push Notification Systems
  • Location Services
  • QR Code Integration
  • Electronic Payment Integration
  • User Behavior Analysis
  • Security対応
  • Operation Management Services

Cloud Infrastructure Operation Support

Overview
Provides design and operation support for stable cloud infrastructure.
Competitiveness
Extensive operation know-how and rapid response
Customers
  • IT Companies
  • Telecom Providers
  • Financial Institutions
  • Manufacturing
  • Educational Institutions
  • Healthcare Institutions
  • Retail
  • Government Agencies
  • Service Providers
  • Logistics Companies
Products
  • Cloud Environment Setup
  • Monitoring and Maintenance Services
  • Load Balancing Systems
  • Backup and Recovery
  • Disaster Recovery Systems
  • Operation Automation
  • Cost Optimization
  • Security Management
  • Performance Analysis
  • Support Desk

Business Process Automation (RPA)

Overview
Provides RPA solutions to streamline routine tasks and boost productivity.
Competitiveness
Comprehensive support from implementation to maintenance
Customers
  • Financial Institutions
  • Manufacturing
  • Logistics
  • Healthcare Institutions
  • Retail
  • Government Agencies
  • Educational Institutions
  • Services
  • Real Estate
  • Staffing Agencies
Products
  • Business Robot Development
  • Automation Scenario Creation
  • Operation Monitoring
  • Effect Measurement Tools
  • Training and Education
  • Process Analysis
  • Custom Development
  • System Integration
  • Security Enhancement
  • Operation Support

Digital Marketing Consulting

Overview
Supports EC companies' marketing strategies leveraging extensive know-how.
Competitiveness
Precise advice based on data analysis
Customers
  • Mail Order Companies
  • Manufacturing
  • Services
  • IT Companies
  • Advertising Agencies
  • Retail
  • Educational Institutions
  • Financial Institutions
  • Logistics Providers
  • Healthcare Companies
Products
  • Market Research Analysis
  • Ad Strategy Planning
  • Content Planning
  • SEO Measures
  • SNS Operation Strategy
  • Customer Data Analysis
  • Brand Value Enhancement
  • Campaign Design
  • Effect Measurement
  • Report Creation

Subscription Business Support

Overview
Services supporting operational efficiency and revenue growth for subscription businesses.
Competitiveness
Industry-specific know-how and high retention rates
Customers
  • Subscription Purchase Providers
  • EC Companies
  • Service Providers
  • Health Food Companies
  • Cosmetics Manufacturers
  • Publishing
  • Online Education
  • Fitness Providers
  • Software Development
  • Media Companies
Products
  • Subscription Purchase Management System
  • Customer Retention Analysis
  • Automated Payment Systems
  • Churn Prevention Tools
  • Customer Communication
  • Reporting
  • Campaign Functions
  • Seamless Integration
  • API Provision
  • Multi-Channel Support

Custom Development and Maintenance Services

Overview
Provides customized development and reliable maintenance tailored to customer requirements.
Competitiveness
High-quality and flexible responsiveness
Customers
  • Small and Medium Enterprises
  • Large Corporations
  • Ventures
  • Government Agencies
  • Financial Institutions
  • Manufacturing
  • Logistics Providers
  • Educational Institutions
  • Medical Corporations
  • Services
Products
  • System Design
  • Custom Development
  • Maintenance and Operation Support
  • Performance Optimization
  • Quality Management
  • User Training
  • Incident Response
  • Version Upgrades
  • Security Enhancement
  • Documentation

Competitive Advantage

Strengths

  • Sales support services specialized in subscriptions
  • Highly skilled system development team
  • Customer-centric support system
  • Broad industry knowledge and extensive track record
  • Flexible system customization capabilities
  • Active adoption of latest technologies
  • Strong partnership network
  • Stable financial base
  • Strong sales and proposal capabilities
  • Continuous service improvements
  • Advanced API integration technology
  • Rapid customer response
  • User-friendly design focus
  • Rich analysis and reporting features
  • High security management standards

Competitive Advantages

  • Novel service deployment specialized in repeat promotion for subscriptions
  • Deep customization development for industry-specific customer needs
  • Flexible integration with other systems via diverse API linkages
  • User-friendly UI design emphasizing user experience
  • Ongoing R&D enhancing technology and adding latest features
  • Excellent access to key markets centered in Tokyo
  • Capability to address wide-ranging customer needs from SMEs to large enterprises
  • Efficient sales and deployment via diverse channels
  • Fine-tuned support system considering regional characteristics
  • Marketing support effectiveness through data analysis tools
  • Synergistic effects from extensive industry partnerships and collaborations
  • Stable growth and solid financial management
  • Proprietary optimization technology boosting subscription retention
  • Secure and reliable information management systems
  • Established service improvement cycle reflecting customer feedback

Threats

  • Increasing similar services from competitors
  • Rapid shifts in customer needs due to EC market changes
  • Risk of failing to keep pace with technological innovation speed
  • Escalating information security risks
  • Intensifying price competition from new entrants
  • Rising operational costs from regulations and strengthened personal data protection
  • Risk of contract terminations due to client business instability
  • Risks such as data center failures from natural disasters
  • Development stagnation from talent acquisition and training difficulties
  • Service outage risks from system downtime
  • Profit pressure from rising infrastructure costs
  • Uncertainties in social conditions and economic environment

Innovations

2024: Introduction of AI-Powered Customer Behavior Prediction System

Overview
Analyzes customer purchase trends using machine learning to achieve more effective repeat promotion.
Impact
Contributes to 10% repeat rate improvement

2023: Enhancement and Expansion of API Integration Functions

Overview
Expanded API suite compatible with multiple EC platforms, improving usability and integration speed.
Impact
Shortened implementation time and improved customer satisfaction

2022: Migration of Sales Support Platform to Cloud

Overview
Completed shift from on-premises to cloud environment, enhancing scalability and availability.
Impact
20% operational cost reduction and improved fault tolerance

2021: Overhaul of Smartphone-Specific UI

Overview
Significantly improved mobile usability to boost usage rates.
Impact
30% increase in access numbers and customer satisfaction

2020: Introduction of Customer Support Chatbot

Overview
Adopted 24/7 automated response chatbot to streamline inquiry handling.
Impact
30% reduction in response time, contributing to CS improvement

Sustainability

  • Promoting paperless operations to reduce environmental impact
  • Expanding use of energy-efficient data centers
  • Promoting remote work to reduce CO2 emissions
  • Strengthening women's empowerment and diversity initiatives
  • Establishing operations with information security considerations
  • IT education support through community collaboration
  • Advancing sustainable IT service design
  • Improving business processes with environmental impact reduction
  • Efforts toward Green IT certification
  • Strengthening environmental considerations in supply chain
  • Promoting resource-efficient product development
  • Employee health management and workstyle reforms