Interfactory

Basic Information

Stock Code
4057
Industry
Information and Communications
Category Detail
Systems & Software
Prefecture
Tokyo
Establishment Year
June 2003
Listing Year
August 2020
Official Website
https://www.interfactory.co.jp/
TSE Information
TSE Information
Yahoo! Finance
Yahoo! Finance
Other Companies
Infomart, SoftCreate Holdings, Kayac, Rakus, DoubleStandard, Beatrend, E-Store, J Stream, BASE, IC, Branista, AHC, Delibacon

Overview

Interfactory is a systems and software company in the information and communications industry, established in 2003. It specializes in cloud-based EC systems 'ebisumart' for large enterprises and possesses advanced customer management technology.

Current Situation

In fiscal 2023, Interfactory achieved sales of approximately 4 billion yen, specializing in providing cloud-based EC systems primarily to large enterprises. Its flagship product 'ebisumart' has been adopted by many major companies, securing a high market share in the EC sector. The company focuses on technology development, advancing security and usability enhancements, while introducing AI and data analysis tools to improve customer satisfaction. It engages in sustainability activities such as reducing environmental impact and promoting remote work to provide sustainable IT services. In the medium to long term, it aims to strengthen AI utilization and global expansion, targeting sales exceeding 10 billion yen by 2030. Recently, it has invested in inventory management systems and marketing support services to accelerate multifaceted EC-related service expansion.

Trivia

Interesting Facts

  • A growth company specialized in EC systems for large enterprises within 20 years of founding.
  • 'ebisumart' is adopted by many major Japanese department stores and manufacturers.
  • Headquarters in central Tokyo, leveraging diverse IT talent.
  • Proprietary cloud infrastructure boasts 99.99% uptime.
  • Holds numerous patents demonstrating technical strength.
  • Ranked highly in EC industry customer satisfaction surveys.
  • Differentiates from major competitors through advanced customization.
  • Leads industry standards in cloud environment fault tolerance.
  • Focuses on hiring young engineers annually and promotes talent development.
  • Strengthens integration of marketing tools to contribute to EC sales growth.
  • Operating profit margin tends to exceed industry average.
  • Has partnership experience with some overseas companies beyond Japan.
  • Regularly implements large-scale system updates for the latest features.
  • Provides a variety of cloud services through in-house development.
  • Deploys proprietary products in inventory management and payment integration areas.

Hidden Connections

  • Long trusted as the EC system foundation for major manufacturing companies.
  • Cloud infrastructure backed by strong partnerships with major domestic data centers.
  • Partners with advertising agencies via marketing tools to support sales promotion.
  • Deep relationships with logistics companies through advanced system integration technology.
  • Many in-house engineers from major IT companies, possessing high expertise.
  • Possesses multilingual systems capable of supporting client overseas expansion.
  • Abundant track record in development support for multiple major EC sites, accumulating know-how.
  • Established advanced position in the industry through early adoption of new technologies.

Future Outlook

Growth Drivers

  • Increasing demand from further EC market expansion.
  • Enhanced utilization of AI and data analysis technologies.
  • Increased system adoption from large enterprises' DX initiatives.
  • Growing needs for multi-channel sales integration.
  • Demand for sustainability-compliant cloud services.
  • Expanding opportunities in global EC markets.
  • Stable increase in domestic IT infrastructure demand.
  • Functional expansion in marketing tools.
  • Demand for flexible customization to meet customer needs.
  • Maintenance and improvement of high-reliability cloud services.

Strategic Goals

  • Achieve sales exceeding 10 billion yen.
  • Practical implementation of next-generation EC systems using AI.
  • Expand business in global markets.
  • Maintain and improve customer satisfaction above 90%.
  • Build and promote sustainable IT operational environments.
  • Become the industry leader as a multi-channel integration platform.
  • Develop new marketing tools and expand domains.
  • Continuously provide high-reliability and high-availability cloud services.
  • Sustain growth through dual focus on IT talent development and technological innovation.
  • Expand ecosystem through strengthened partnerships.

Business Segments

Cloud EC System Provision

Overview
Provides customizable high-function cloud EC systems to large enterprises.
Competitiveness
Balance of high customization and high-reliability operation
Customers
  • Major Manufacturing Companies
  • Major Retail Companies
  • Large Mail-Order Companies
  • Corporate EC Departments
  • IT Operations Departments
Products
  • ebisumart
  • SmartCommerce
  • Ebisumart Analytics

Marketing Support Services

Overview
Suite of tools supporting sales promotion and ad optimization for EC businesses.
Competitiveness
EC-specialized sales promotion expertise
Customers
  • EC Businesses
  • Advertising Agencies
  • Promotion Departments
Products
  • Ebisales
  • SmartAd

System Integration and Order Management

Overview
Efficient operational support for order, inventory, and payment management essential for EC.
Competitiveness
Improved operational efficiency through centralized management
Customers
  • EC Operators
  • Logistics Companies
  • Payment Processing Companies
Products
  • Ebisumart Order
  • Inventory Pro
  • PayConnect

Competitive Advantage

Strengths

  • Development capabilities for high-function cloud EC systems
  • Customizability tailored to large enterprise needs
  • Robust customer support system
  • Abundant implementation track record and brand reliability
  • High technical expertise and security management
  • Business know-how specialized in EC operations
  • Strong customer relationship building
  • Continuous functional improvements and innovation promotion
  • Development of a wide range of EC-related tools
  • Stable cloud infrastructure operation technology

Competitive Advantages

  • Provides customizable EC platforms for large enterprises
  • High customer satisfaction through proprietary customer management technology
  • Leads competitors by actively adopting cutting-edge EC technologies
  • Reduces customer operational risks with 24/7/365 support
  • Smooth multi-channel integrated management system configuration
  • Utilizes know-how from abundant implementation cases for numerous business improvement support achievements
  • Sales promotion optimization via proprietary data analysis tools
  • Pursues growth with some overseas expansion beyond Japan
  • Ensures usability through integration with diverse payment services
  • Achieves high operability and reliability in order reception and inventory management

Threats

  • Intensifying price competition with competitors
  • Risk of failing to keep up with the pace of technological innovation
  • Potential for cloud security incidents
  • Impact from IT budget cuts by client companies
  • Market share capture by new entrants
  • Compliance burden from enhanced social regulations and personal data protection laws
  • Changes in customer needs due to diversification of EC platforms
  • Adverse impact on brand reputation from large-scale system failures
  • Uncertainty in overseas markets and foreign exchange fluctuation risks
  • Challenges in talent acquisition and engineer turnover risks

Innovations

2023: Development of AI-Powered Customer Behavior Analysis Tool

Overview
Introduced an AI tool that analyzes purchase history and behavioral data for EC sites.
Impact
20% improvement in customer targeting accuracy

2022: Major Cloud Infrastructure Upgrade

Overview
Refreshed the cloud environment to achieve faster speeds and higher reliability.
Impact
Achieved 99.99% uptime

2021: Enhanced Multi-Channel Sales Management Functions

Overview
Added SNS integration functions to expand sales channels.
Impact
30% increase in transaction channels

2024: Security Enhancement Measures

Overview
Introduced the latest cybersecurity systems to reduce risks.
Impact
30% reduction in incident occurrence rate

2020: AI Chatbot Introduction

Overview
Introduced automated response tools for customer support to improve efficiency.
Impact
40% reduction in response time

Sustainability

  • Use of energy-efficient data centers for cloud services
  • CO2 emission reduction through promotion of remote work
  • Reduction of office environmental impact via paperless initiatives
  • Emphasis on employee health management and work-life balance
  • Implementation of local IT talent development programs
  • Sustainable business improvements using digital technology