Gig Works

Basic Information

Stock Code
2375
Industry
Services
Category Detail
Recruitment & Staffing Services
Prefecture
Tokyo
Establishment Year
January 1977
Listing Year
November 2003
Official Website
https://www.gig.co.jp/
TSE Information
TSE Information
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Overview

Gig Works is a service industry company founded in 1977, specializing primarily in IT support services, offering a wide range of IT solutions centered on its BPO business.

Current Situation

Gig Works recorded consolidated sales of approximately 17.6 billion yen, operating profit of about 780 million yen, and net profit of about 450 million yen for the fiscal year ending October 2019. Its core BPO business encompasses a diverse array of services, including IT equipment introduction and operation support, sales and marketing support, staffing, development, and call center operations. In the highly competitive staffing industry, it differentiates itself through IT support for corporations and individuals while competing with related companies. In recent years, it has strengthened its business foundation through subsidiary integrations and acquisitions, improving sales efficiency and expanding services. It is exploring new ventures such as AI implementation for call center efficiency and re-employment support services in collaboration with Yasushi Akimoto. Key future challenges include digital transformation対応 and talent acquisition, with plans for sustained growth through business efficiency improvements and customer base expansion. Headquartered in Tokyo, it is advancing growth strategies toward 2030 under a stable capital base.

Trivia

Interesting Facts

  • Veteran IT support service company established in 1977.
  • Early adopter of generative AI in call centers.
  • Collaborating with Yasushi Akimoto on re-employment support services.
  • Listed company headquartered in Nishi-Shinbashi, Minato-ku, Tokyo.
  • Holding company structure with multiple group subsidiaries.
  • Actively promoting employment for people with disabilities as a subsidiary special company.
  • Long history and diversified business in the staffing industry.
  • Gaining industry attention for call center operation efficiency.
  • Provides broad corporate support centered on BPO services.
  • Practices hybrid AI-human operations for customer response.
  • Diverse services from sales support to IT assistance.
  • Underwent name change in 2019 to strengthen brand.
  • Consolidated employees approximately 933 (as of October 2024).
  • Features re-employment support from entertainment industry, linked to Yasushi Akimoto.
  • Expanding IT solution business domestically and internationally.

Hidden Connections

  • Re-employment support collaboration with Yasushi Akimoto bridges entertainment and IT industries.
  • Subsidiary special company plays a pioneering role in disability employment within the industry.
  • Achieved revolutionary efficiency in call center operations through generative AI implementation.
  • Multiple subsidiaries under parent company structure each play unique roles in specialized fields.
  • Located in Minato-ku, Tokyo, maintaining close transaction relationships with many major companies.
  • Hidden mid-tier player with presence in Japan's IT support services market.
  • Re-employment support business triggered by increasing demand from entertainment industry veterans.
  • Built unique service platform fusing staffing and BPO.

Future Outlook

Growth Drivers

  • Expansion of generative AI applications in call centers
  • Increasing demand for IT support due to DX promotion
  • Needs in the diversifying staffing market
  • Expansion of re-employment support as a new business area
  • Increase in online services due to remote work prevalence
  • Rising corporate demand for business efficiency
  • Expansion of subsidiary special company business with disability employment promotion
  • Market expansion in general business outsourcing
  • Tailwinds from government work-style reform policies
  • Increasing demand for IT infrastructure updates due to aging
  • Growing IT talent demand centered on urban areas
  • Strengthening long-term partnerships with existing customers

Strategic Goals

  • Achieve 70% customer response automation rate using generative AI
  • Double BPO business sales to approximately 40 billion yen
  • Become a leading domestic company in re-employment support services
  • Increase subsidiary special company's disability employment by 20% annually
  • Complete digitalization of sales and marketing support operations
  • Expand service bases in major Tokyo business hubs
  • Elevate employee satisfaction to industry top class
  • Expand in-house systems promoting sustainable work styles
  • Global-standardize social contribution frameworks
  • Create new services for diverse industries

Business Segments

IT Equipment Introduction and Operation Support

Overview
Provides one-stop IT equipment introduction, operation support, and maintenance for corporations.
Competitiveness
Extensive IT support experience and 24/7 response system
Customers
  • Small and Medium Enterprises
  • Large Corporations
  • Government Agencies
  • Educational Institutions
  • Medical Institutions
Products
  • IT Equipment Setup
  • Network Construction
  • IT Asset Management
  • System Maintenance
  • Troubleshooting

Sales and Marketing Support Services

Overview
Wide-ranging support services undertaking product sales and promotional activities for other companies.
Competitiveness
Sales support expertise across multiple industries
Customers
  • Manufacturing
  • Distribution
  • Retail
  • Services
  • IT Industry
Products
  • Sales Agency
  • Sales Promotion
  • Promotional Event Planning and Management
  • Sales Consulting
  • Market Research

Staffing Services

Overview
Provides staffing services for diverse roles such as administrative and sales.
Competitiveness
High matching accuracy and staff training system
Customers
  • Major Office Equipment Manufacturers
  • IT Companies
  • Financial Institutions
  • Manufacturing
  • Retail Chains
Products
  • Administrative Staffing
  • Sales Staffing
  • Call Center Staff
  • IT Support Staff
  • Staff Training

Call Center Operations

Overview
Deploys efficient contact center operations including AI utilization.
Competitiveness
Operational efficiency technology using generative AI
Customers
  • Telecommunications Companies
  • IT Service Companies
  • Manufacturers
  • Financial Service Companies
  • E-commerce Operators
Products
  • Inbound Response
  • Outbound Calling
  • AI Chatbot
  • Customer Management System
  • Customer Satisfaction Improvement Measures

Software Development and Sales

Overview
Develops and sells various software supporting business efficiency and IT management.
Competitiveness
Flexible development capabilities meeting diverse industry needs
Customers
  • Corporate IT Departments
  • Sales Departments
  • Small and Medium Enterprises
  • System Integrators
  • Service Providers
Products
  • Sales Support Tools
  • IT Asset Management Software
  • Business Efficiency Apps
  • Customer Support Systems
  • Cloud Services

Human Resources Education and Training

Overview
Deploys practical training focused on IT and sales.
Competitiveness
Diverse training menu aligned with actual business
Customers
  • Corporate Training Managers
  • HR Departments
  • Sales Teams
  • IT New Hire Training
  • Organizations Collaborating with External Companies
Products
  • IT Skills Training
  • Sales Skills Enhancement Training
  • Leadership Training
  • Business Manners Training
  • Online Training Programs

IT Asset Leasing and Rental

Overview
Provides leasing and rental of various IT equipment as needed.
Competitiveness
Flexible contracts and rapid equipment supply system
Customers
  • Startups
  • Small and Medium Enterprises
  • Event Management Companies
  • Educational Institutions
  • Medical Institutions
Products
  • PC Leasing
  • Network Equipment Rental
  • Peripheral Equipment Rental
  • Mobile Device Rental
  • Short-term IT Rental

Outsourcing Services

Overview
Provides diverse outsourcing services to reduce business workload.
Competitiveness
High business quality and stable operation system
Customers
  • Large Corporate Groups
  • Mid-sized Manufacturers
  • Retail Industry
  • Healthcare Operators
  • Telecommunications Providers
Products
  • Back-Office Outsourcing
  • Sales Support Outsourcing
  • Customer Management Outsourcing
  • Data Entry Services
  • Quality Control Outsourcing

Re-employment Support Services

Overview
Support services for transition from entertainment careers like idols to general employment.
Competitiveness
Unique network through collaboration with Yasushi Akimoto
Customers
  • Former Entertainers
  • Idols
  • Entertainment Industry Personnel
  • Career Changers
  • New Business Partners
Products
  • Job Support Programs
  • Career Counseling
  • Vocational Training Support
  • Company Introductions
  • Skill-Up Support

Support via Subsidiary Special Company

Overview
Deploys employment promotion and support activities for people with disabilities as a subsidiary special company.
Competitiveness
Staff with extensive practical experience and support system
Customers
  • Disability Employment Employers
  • Local Governments
  • Welfare Organizations
  • Corporate CSR Departments
  • Talent Development Institutions
Products
  • Disability Employment Support
  • Business Outsourcing
  • Workplace Environment Setup
  • Specialized Employment Support
  • Skills Development Business

Competitive Advantage

Strengths

  • Diversified IT support services
  • Strong customer base and high satisfaction
  • Business expansion through subsidiaries
  • Efficient call centers with generative AI
  • High-specialty staffing services
  • Unique business collaboration with Yasushi Akimoto
  • Convenient location in Minato-ku, Tokyo
  • Over 40 years of trust and track record since founding
  • Adaptability to diverse customer industries
  • Consolidated IT support expertise
  • Funding capabilities as a listed company
  • Group management under holding company structure
  • Rapid execution and proposal capabilities
  • Extensive business outsourcing track record
  • Enhanced human resource development system

Competitive Advantages

  • Established IT equipment support network for both corporations and individuals
  • 50% reduction in call center response time using generative AI
  • Wide service deployment through multiple subsidiary collaborations
  • Capable of meeting diverse needs in the staffing industry
  • Exclusive field in re-employment support with Yasushi Akimoto
  • Stable orders backed by long-term market experience and credibility
  • Superior location-centered sales expansion in Tokyo
  • Trusted outsourcing company with abundant track record
  • Secured growth foundation through external investor funding
  • Achieved operational cost reductions via AI implementation
  • Synergistic effects utilizing technical resources within the group
  • Operational model balancing speed and flexibility
  • Human resource development system via subsidiary special company in specialized fields
  • Risk diversification through services across diverse industries
  • Robust internal controls and compliance standards

Threats

  • Intensifying competition in staffing industry leading to price pressure
  • Obsolescence of existing services due to AI technology advancements
  • Challenges in talent acquisition amid labor shortages
  • Uncertainty in profitability of new businesses
  • Risks from regulatory tightening and labor law changes
  • Corporate IT investment restraint due to economic fluctuations
  • Need for rapid response to changes in customer IT environments
  • Challenges in collaboration with external partners
  • Management of personal information protection and security risks
  • Business continuity risks from natural disasters, etc.
  • Potential loss of expertise due to talent outflow
  • Service differentiation by competitors' AI implementations

Innovations

2023: Call Center Efficiency with Generative AI Implementation

Overview
Utilized generative AI technology to shorten customer response time by 50%.
Impact
Significant business efficiency improvement and enhanced customer satisfaction

2022: Launch of Online IT Equipment Setup Support Service

Overview
Began providing PC setup support using remote technology.
Impact
Improved operational efficiency and expanded customer convenience

2021: Partnership with Yasushi Akimoto for Re-employment Support Business

Overview
Launched career support services for former entertainers.
Impact
开拓 of new markets and strengthened brand power

2020: Business Integration Strengthening through Subsidiary Reorganization

Overview
Integrated multiple subsidiaries to improve business efficiency and competitiveness.
Impact
Group-wide management efficiency

Sustainability

  • Deployment of subsidiary special company activities to promote employment for people with disabilities
  • Promotion of remote work to improve working environment
  • Promotion of IT asset recycling for customers
  • Business process improvements considering the global environment
  • Creating a workplace with diversity and inclusion