Spool

Basic Information

Stock Code
2471
Industry
Services
Category Detail
Recruitment & Staffing Services
Prefecture
Tokyo
Establishment Year
December 1999
Listing Year
February 2006
Official Website
https://www.spool.co.jp/
TSE Information
TSE Information
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Overview

Spool is a BPO company headquartered in Tokyo, founded in 1999, with its main businesses being staffing services and support for employing people with disabilities.

Current Situation

Spool recorded consolidated net sales of 21 billion yen, operating income of 2.2 billion yen, and net income of 1.6 billion yen for the fiscal year ending November 2020, maintaining stable growth. Its core businesses are staffing services for call centers and farm operations supporting employment for people with disabilities, which account for over 90% of revenue. Benefiting from the increase in the statutory employment rate, it has built a unique business model independent of public support. In recent years, it has focused on expanding new businesses such as advisor dispatching and merchandising. Competitors in the market include major staffing companies, with differentiation through specialization and strengths in disability employment support. It aims to continue creating sustainable employment and expanding services to address the digital shift. Listed on the Tokyo Stock Exchange Prime Market, with capital of approximately 370 million yen and 625 consolidated employees.

Trivia

Interesting Facts

  • Rare business model employing people with disabilities through agriculture
  • Maintained stable growth for over 20 years since founding
  • Headquarters located in Akihabara Daibuild in Chiyoda-ku, Tokyo
  • Representative Director and Chairman Sohei Urakami is also a major shareholder
  • Consolidated subsidiaries cover wide fields from staffing to logistics
  • Strength in Business Process Outsourcing (BPO)
  • Utilizes social backdrop of statutory employment rate increases in business
  • Successfully transitioned from JASDAQ to Tokyo Stock Exchange Prime Market
  • Developed support programs emphasizing workplace retention for people with disabilities
  • Implements CSR activities through close ties with local communities
  • Promotes business improvements by introducing AI in internal systems
  • Expanding new businesses in multiple directions including merchandising and advisor dispatch

Hidden Connections

  • Multiple major trust banks participate as major shareholders, contributing to stable management
  • Close collaborative framework with local welfare organizations in disability employment farm business
  • Belongs to industry associations collaborating with peers to promote industry standardization
  • Gained high industry evaluation through strengthened compliance with Worker Dispatch Act
  • Adapted to heightened listing standards with Tokyo Stock Exchange market change
  • Farm business collaborates with farmland in Tokyo suburbs, contributing to regional revitalization
  • Achieves optimal dispatch staff allocation with AI, improving customer satisfaction
  • Advisor dispatch services promoted digital shift during the pandemic

Future Outlook

Growth Drivers

  • Increased demand from strengthened disability employment promotion law
  • Expansion of demand for talent services adapting to digital shift
  • Strengthened market responsiveness through diverse dispatch service formats
  • Growth in logistics outsourcing and EC market expansion
  • Revenue source diversification through new business expansion
  • Expanded regional support through strengthened local government collaborations
  • Improved business efficiency and service quality via AI and IT utilization
  • Popularization of disability workplace retention support programs
  • Improved social recognition of social issue-solving business model
  • Potential expansion into global talent services market

Strategic Goals

  • Expansion of sales ratio in disability employment support business
  • 100% digitalization in BPO operations
  • 300 billion yen sales target through new customer acquisition
  • Nationwide rollout of community coexistence model
  • Enhanced corporate value through sustainability management promotion
  • 30% business efficiency improvement via IT utilization
  • Further promotion of employee diversity
  • Introduction of AI teaching materials in employee training programs
  • Improved participation rate in social contribution activities
  • Maintenance and improvement of evaluation on Tokyo Stock Exchange Prime Market

Business Segments

Staffing Services

Overview
Provides specialized staffing services to companies in various industries to achieve business efficiency.
Competitiveness
Unique talent utilization model including disability employment support
Customers
  • Call Center Operators
  • Retail and Sales Companies
  • Customer Service Industry
  • Manufacturing
  • Government and Municipalities
  • Medical and Nursing Facilities
Products
  • Call Center Staff Dispatch
  • Sales Dispatch
  • Administrative Outsourcing
  • Disability Employment Support
  • Short-term Dispatch
  • Long-term Dispatch

Logistics Outsourcing

Overview
Supports efficiency in logistics operations such as warehouse light work and mail-order product shipping agency.
Competitiveness
Flexible logistics services adaptable to multiple industries
Customers
  • Mail-order Companies
  • Manufacturing
  • Logistics Companies
  • Retail
  • EC Operators
Products
  • Warehouse Operations Contracting
  • Product Packing and Shipping Agency
  • Logistics BPO
  • Merchandising Support

Advisor Dispatch and Consulting

Overview
Provides advisor dispatch and consulting services tailored to corporate HR and labor challenges.
Competitiveness
Strong proposal capabilities leveraging expertise from staffing
Customers
  • SMEs
  • Large Corporations
  • Startups
  • Government Agencies
Products
  • HR and Labor Consulting
  • Labor Management Support
  • Management Advice

Disability Employment Support Business

Overview
Promotes employment support for people with disabilities through diverse methods including farm operations.
Competitiveness
Fusion model of welfare and business
Customers
  • Companies Employing People with Disabilities
  • Welfare Organizations
  • Government Agencies
Products
  • Farm Employment Program
  • Workplace Retention Support
  • Vocational Training Services

Training and Education Services

Overview
Implements diverse training services to support talent skill improvement and retention.
Competitiveness
Practical education content based on real-world operations
Customers
  • Call Center Operators
  • Sales Companies
  • Talent Development Staff
Products
  • Communication Training
  • Business Manners Training
  • Leadership Education

Sales Promotion Support Services

Overview
Undertakes sales support and promotion planning comprehensively.
Competitiveness
Abundant track record and know-how in sales frontlines
Customers
  • Retail Companies
  • Manufacturers
  • Promotion Agencies
Products
  • Sales Support
  • Merchandising
  • Sales Planning Support

Competitive Advantage

Strengths

  • Business model specialized in disability employment support
  • Diverse dispatch formats and service expansions
  • Growth boosted by statutory employment rate increases
  • Rich customer network and track record
  • Business diversification through multiple subsidiaries
  • Strong corporate stance on solving social issues
  • Leadership of experienced representative director
  • Flexible talent solution provision capabilities
  • Stable financial base and profitability
  • Talent development through education and training programs

Competitive Advantages

  • Differentiation through legal compliance and unique disability employment support model
  • Flexible response to customer needs with diverse dispatch formats
  • Strength in creating social value through agriculture
  • Established revenue structure independent of public support
  • Broad customer base built over many years
  • Wide business expansion including advisor dispatch and logistics support
  • Promotion of business efficiency with latest IT utilization
  • Enhanced corporate image through social issue-solving services
  • Improved brand value through strengthened community collaborations
  • Achieved productivity improvements by focusing on talent retention support

Threats

  • Intensifying competition with major staffing companies
  • Risks from changes in disability employment support systems due to legal amendments
  • Decrease in staffing demand due to economic fluctuations
  • Service quality degradation due to talent acquisition difficulties
  • Social changes such as novel coronavirus
  • Risk of order reduction from customer in-sourcing
  • Risk of service obsolescence due to IT technology advancements
  • Profit pressure from rising labor costs
  • Intensified price competition from competitors
  • Brand image deterioration from loss of social trust

Innovations

2023: Expansion of Advisor Dispatch Services

Overview
Expanded advisor dispatch services specialized in HR and labor to meet diversifying client needs.
Impact
Increased new customer acquisition and sales expansion

2022: Efficiency Improvement in Dispatch Management via IT Systems

Overview
Introduced AI for dispatch staff management and matching operations to improve efficiency and matching accuracy.
Impact
Reduced operational costs by 20% and improved productivity

2021: Disability Farm Environmental Improvement Program

Overview
Introduced low-environmental-impact technologies for sustainable farm operations, improving the quality of work environments for people with disabilities.
Impact
Contributed to improvements in employment and retention rates

2020: Launch of New Sales Promotion Services

Overview
Established merchandising and sales support services to support customer sales efficiency.
Impact
Grown to 1 billion yen scale as a new business

Sustainability

  • Active promotion of disability employment and strengthening social participation support
  • Introduction of low-environmental-impact technologies in farm operations
  • Promotion of social contribution activities through community collaborations
  • Emphasis on diversity and inclusion in talent utilization
  • Strengthening corporate governance and improving transparency
  • Promotion of energy-saving measures and resource-recycling management
  • Promotion of collaborations with local disability support organizations
  • Enhancement of safety and health management systems
  • Promotion of employee health improvement and work-life balance
  • Strengthening information security management systems