Mobilus

Basic Information

Stock Code
4370
Industry
Information and Communications
Category Detail
Systems & Software
Prefecture
Tokyo
Establishment Year
September 2011
Listing Year
September 2021
Official Website
https://mobilus.co.jp/
TSE Information
TSE Information
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Overview

Mobilus is a growing company in the information and communications industry founded in 2011, providing communication platforms that have held the No. 1 market share in the chatbot market for three consecutive years.

Current Situation

Mobilus recorded net sales of approximately 950 million yen, operating profit of about 42 million yen, and net profit of about 74 million yen in the fiscal year ended August 2020, maintaining stable profitable operations. Its flagship customer support chatbot service is adopted across a wide range of industries including finance, manufacturing, and transportation, establishing its position as the market share leader. Collaboration with the NTT Group is a strength in providing highly reliable services. It listed on the Tokyo Stock Exchange Growth Market in September 2021 and is advancing technology development and customer base expansion using raised funds. In recent years, it has focused on developing autonomous chatbots utilizing AI and providing business chat servers. It also considers sustainability and social contributions, aiming for long-term growth and enhancement of corporate value. Expectations are high for business synergies following its affiliation with Tecmatrix.

Trivia

Interesting Facts

  • Holds No. 1 market share in the chatbot market for three consecutive years
  • Official business chat server provider for NTT Neomate
  • Growth company focused on AI technology since its founding
  • Technology startup headquartered in Shibaura, Minato-ku
  • Strengthened business collaboration as affiliate of Tecmatrix

Hidden Connections

  • Deep technical collaboration with major telecom group NTT
  • Provided products widely to the customer support industry even before listing
  • Supported by advanced business development through connection with Nobuyuki Idei
  • Strengthened management base through capital alliance with Tecmatrix

Future Outlook

Growth Drivers

  • Increasing demand for chatbots with AI technology evolution
  • Post-COVID remote work prevalence driving business efficiency needs
  • Sales channel expansion through collaboration with major telecom group
  • Growing demand for digitalization support for government and local authorities
  • Growth in sales support services emphasizing CX (customer experience)
  • Strengthening multilingual support for overseas expansion
  • Synergy creation with Tecmatrix
  • Standardization of automatic response systems in the market

Strategic Goals

  • Maintain top domestic market share in AI chatbot market
  • Strengthen product development and global expansion for overseas markets
  • Establish sustainable management aligned with SDGs
  • Achieve business scale of 5 billion yen in annual sales
  • Promote introduction of advanced technologies in security field

Business Segments

Enterprise Communication Platforms

Overview
Business division providing customizable communication infrastructure for various industries.
Competitiveness
High-performance AI chat technology and high reliability through collaboration with the NTT Group.
Customers
  • Financial institutions
  • Manufacturing
  • Transportation
  • Information and communications
  • Local governments
  • Educational institutions
  • Medical institutions
  • Major retailers
  • IT service companies
  • Call centers
Products
  • Chatbot systems
  • Business chat servers
  • Customer support AI tools
  • API integration platforms
  • Customer support assistance

AI and Autonomous Chatbot Development

Overview
Development and operation services for chatbots using AI technology.
Competitiveness
Proven track record of No. 1 market share for three consecutive years and quality improvements through latest AI research.
Customers
  • Major financial groups
  • Telecom carriers
  • Major manufacturers
  • Local governments
  • Education-related companies
Products
  • Autonomous learning chatbots
  • Customer insight analysis
  • Automatic response control software
  • Customer data analysis tools
  • Chatbot operation support

Cloud Solutions Business

Overview
Provision of chat-related services utilizing cloud infrastructure.
Competitiveness
Flexible customization and stability of NTT-affiliated infrastructure.
Customers
  • Small and medium-sized enterprises
  • IT vendors
  • Telecommunications providers
  • Educational institutions
  • Local governments
Products
  • Cloud hosting
  • API integration
  • Chat integration services
  • Secure communication environments
  • Operation support

Competitive Advantage

Strengths

  • No. 1 market share in Japan's domestic chatbot market for three consecutive years
  • Strong partnership with the NTT Group
  • High-performance AI-equipped chat technology
  • Flexibility to accommodate a wide range of industries
  • Transparent management as a listed company
  • Advanced customer support expertise
  • Fast development speed
  • Robust server infrastructure

Competitive Advantages

  • Proprietary autonomously evolving AI chatbot technology
  • Official adoption record for NTT West's business chat
  • High multi-channel support and API integration capabilities
  • Customizable from SMEs to large enterprises
  • Continuous investment backed by stable funding
  • Abundant technical skills and expertise among employees
  • Rapid customer support system
  • Deep understanding and responsiveness to the Japanese market

Threats

  • Intensifying competition from major IT companies and foreign firms
  • Rapid advancements in AI technology leading to obsolescence
  • Increasing cybersecurity risks
  • Slowing growth in the domestic market
  • Changes in legal and regulatory environment
  • Intensifying competition for talent

Innovations

2024: Advanced Autonomous AI Chatbots

Overview
Capable of providing optimal responses to user inquiries through automatic learning.
Impact
Improved efficiency in customer support and higher customer satisfaction

2023: Launch of Chat Server for NTT West's Elgana

Overview
Commencement of highly reliable business chat server provision.
Impact
Successful strengthening of collaboration with major telecom group

2022: Enhanced Cloud Integration Services

Overview
Improved scalability through standardization of cloud infrastructure and API integration.
Impact
Easier accommodation of diverse customer needs

2021: Listing on Tokyo Stock Exchange Growth Market

Overview
Business expansion and improved reliability through growth funding.
Impact
Strengthened financially and in credibility, accelerating growth

2020: Achieved No. 1 Market Share in AI Chatbot Market

Overview
Established top market share for three consecutive years in ITR Market View survey.
Impact
Built brand strength and trust within the industry

Sustainability

  • Promotion of energy-efficient server operations
  • CO2 emission reductions through promotion of remote work
  • Consideration for employee diversity and work-life balance
  • IT education support activities for local communities
  • Enhanced security education for improved safety