Tabikobo
Basic Information
- Stock Code
- 6548
- Industry
- Service Industry
- Category Detail
- Travel & Hotels
- Prefecture
- Tokyo
- Establishment Year
- April 1994
- Listing Year
- April 2017
- Official Website
- https://www.tabikobo.com/
- TSE Information
- TSE Information
- Yahoo! Finance
- Yahoo! Finance
- Other Companies
- Booking Resort, Tryeyes, Second Sight Analytica, Porters, Adventure, AirTrip, HANATOUR JAPAN, Best One Dot Com, Ubitec, TB Group, Veltra, Image Magic, Eurasia Travel Agency, Atlas Technologies, H.I.S., KNT-CT Holdings
Overview
Tabikobo, founded in 1994, is a specialized travel company in the travel industry, with strengths in bespoke travel packages and a dedicated representative system. It is a leading firm in Toshima Ward, Tokyo.
Current Situation
Tabikobo recorded sales of approximately 1.26 billion yen in the fiscal year ended March 2023 but posted operating and net losses. In its core bespoke overseas travel segment, it has established a unique position by enhancing customer satisfaction through a dedicated representative system. Factors contributing to profit pressure include intensifying competition in the overseas travel industry and reduced travel demand due to COVID-19. In 2023, it advanced management base strengthening by acquiring Adventure as a subsidiary. It is also promoting customer touchpoint enhancements via online sales and smartphone apps. Preparations for sustainable business operations are underway, with expectations for strategic business development toward future recovery and growth. Additionally, with a subsidiary in Vietnam, it is exploring expansion in Asia. Attention is focused on results for the irregular June 2024 fiscal period.
Trivia
Interesting Facts
- Established in 1994 with early introduction of internet sales
- Dedicated representative system is an advanced customer service style in the industry
- One of few travel companies with a 100% owned subsidiary in Vietnam
- Growth stock listed on Tokyo Stock Exchange Mothers in 2017
- Early rollout of travel installment payment services
- Experience as official supplier for Miss Universe Japan
- Planning and sales of diverse travel plans domestically and internationally
- Promotes custom travel for 100% customer satisfaction
- Head office located in Sunshine 60
- Advancing digital transformation in the travel industry
- Awarded for job creation impact by New Japan Limited Liability Audit Corporation
- Operates cafe-attached stores in Aoyama and Shiodome
- Executed share transfer of subsidiary to Reiwa Travel
- Active in information dissemination across diverse SNS platforms
- Numerous specialist area concierges focused on regions
Hidden Connections
- Parent company Adventure holds 53.03% of Tabikobo shares
- Strengthened Vietnam business collaboration through share transfer with Reiwa Travel
- Hosts numerous co-sponsored events with domestic cultural activity groups
- Strengthened digital marketing through partnership with DeNA
- Collaborates with financial institutions on travel loan services to reduce customer burdens
- Advances new technology introduction through collaborations with online companies
- Active collaboration with industry groups such as Travel Fair Trade Council
- Linked in competition and collaboration with industry giant H.I.S.
Future Outlook
Growth Drivers
- Market expansion from travel demand recovery
- Competitive edge of dedicated representatives and custom travel
- Digital channel strengthening and expansion
- Advancement of overseas expansion including Asia
- Expanding demand for travel loan services
- Rising trend in sustainable tourism orientation
- Recovery of corporate group travel market
- Strengthening of region-focused tour products
- Penetration of SNS marketing
- Development of new customer segments
Strategic Goals
- Recovery and growth to annual sales over 5 billion yen
- Maintain and improve customer satisfaction above 90%
- Annual expansion of environmentally considerate travel products
- Achieve business efficiency via DX utilization
- Strengthen business expansion of overseas subsidiaries
- Standard equipping of diverse payment services
- Improve employee engagement
- Strategic development of new markets
- Build multi-brand strategy
- Balance regional contributions with tourism resource utilization
Business Segments
Procurement Support for Travel Agencies
- Overview
- Provides procurement and planning support services to travel agencies and others.
- Competitiveness
- Support by concierges with specialist knowledge
- Customers
-
- Small and medium-sized travel agencies
- Corporate sales departments
- Educational institutions
- Local government entities
- Products
-
- Package tour procurement
- Custom travel planning
- Booking agency services
Corporate Welfare Travel Services
- Overview
- Planning and provision of welfare travel for companies and organizations.
- Competitiveness
- Flexible responsiveness tailored to customer needs
- Customers
-
- Large company welfare departments
- Small and medium enterprises
- Various organizations
- Sports clubs
- Products
-
- Group travel plans
- Employee training travel
- Welfare travel planning
Corporate Event Travel
- Overview
- Travel arrangement services tailored to corporate events.
- Competitiveness
- Detailed event responsiveness
- Customers
-
- Corporate event organizers
- Trade show participants
- Sports event participants
- Products
-
- Tour planning
- Transportation arrangements
- Accommodation arrangements
Competitive Advantage
Strengths
- High customer satisfaction through dedicated representative system
- Bespoke travel product development capabilities
- Strengths in online sales and app utilization
- Flexible customer response and proposal capabilities
- Overseas base expansion via Vietnam subsidiary
- Abundant overseas and domestic travel menu options
- Management foundation through collaboration with Adventure
- Expertise of travel specialist concierges
- Brand recognition within the industry
- Unique dynamic package service
- Utilization of diverse sales channels
- Customization capabilities responsive to customer needs
- Provision of flexible payment services
- Long-term business experience in travel industry
- Acquisition of ISO and industry certifications
Competitive Advantages
- Consistent customer support via dedicated representative system
- Differentiation through handling detailed customer requests
- Strengthening of both online and in-store channels
- Placement of regional specialist concierges
- Customer burden reduction via travel loan services
- Regional expansion through subsidiary establishment in Southeast Asia
- Improved stability from Adventure's capital participation
- Flexible booking system via dynamic packages
- Customer base acquisition while competing with industry giants
- Product development attuned to local needs
Threats
- Infectious disease risks such as novel coronaviruses
- Revenue deterioration from delayed travel demand recovery
- Price competition pressures from intense industry rivalry
- Increased costs for regulatory strengthening and legal compliance
- Travel restrictions due to unstable overseas situations
- Adaptation burdens from rapid evolution of digital services
- Insufficient response to diversifying consumer travel needs
- Growing importance of customer personal data protection
- Travel plan disruptions from natural disasters
- Foreign exchange fluctuation risks
- Intensifying competition with online travel booking sites
- Rising difficulties in talent acquisition and development
Innovations
2024: Management Efficiency Improvements Accompanying Irregular Settlement Introduction
- Overview
- Established framework to enhance management efficiency by making the June 2024 period an irregular settlement.
- Impact
- Improved transparency in financial reporting and optimized fund operations.
2023: Completion of Adventure Consolidation as Subsidiary
- Overview
- Accelerated group synergy creation through capital participation.
- Impact
- Contributes to management base strengthening and business integration promotion.
2023: Dynamic Package Service Enhancement
- Overview
- Enriched online booking functions for freely combining airline tickets and accommodations.
- Impact
- Improved customer convenience and sales channel expansion.
2023: Smartphone App Functionality Expansion
- Overview
- Expanded real-time travel information provision and booking management functions.
- Impact
- Increased users and improved customer satisfaction.
2022: Enhanced COVID-19 Response Measures
- Overview
- Strengthened safety measures following temporary suspension of Go To Travel campaign.
- Impact
- Focused on regaining customer trust.
Sustainability
- Promotion of travel plans mindful of environmental impact reduction
- Cultural preservation support through collaboration with local communities
- Paper resource reduction via online services
- Enhanced female workforce utilization for diversity promotion
- Strengthened travel safety management and information disclosure promotion
- Cooperation in regional tourism revitalization
- Awareness activities for sustainable use of tourism resources
- Promotion of work-life balance for employees
- Strict reinforcement of customer information protection systems
- Promotion of low-environmental-impact transportation options
- Promotion of remote work systems to reduce commuting emissions
- Regional community support volunteer activities