Last One Mile

Basic Information

Stock Code
9252
Industry
Services
Category Detail
Professional Services for Businesses
Prefecture
Tokyo
Establishment Year
June 2012
Listing Year
November 2021
Official Website
https://lomgrp.co.jp/
TSE Information
TSE Information
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Overview

Last One Mile is a pioneering company in lifestyle infrastructure contract agency services, founded in 2012 and based in Tokyo, providing specialized services tailored to various companies.

Current Situation

In 2023, Last One Mile achieved stable growth, solidifying its position in the contract agency service market. Its clients include major electric power companies and gas providers, with lifeline-related contract agency services as its core business. It also offers sales support services, outsourcing sales promotion operations to diversify revenue sources. Headquartered in Tokyo, it listed on the Tokyo Stock Exchange in 2021 amid expanding its customer base. Moving forward, it aims to differentiate itself from competitors through efficient IT system implementation and business process optimization. It is adapting to environmental changes and diversifying customer needs while pursuing sustainable growth. In recent years, it has focused on promoting and expanding digital contracts, leading the industry's digital transformation. Financially, it maintains profitable operations and a sound capital structure.

Trivia

Interesting Facts

  • Leading company in IT utilization within the contract agency service industry.
  • One-stop handling from sales support to lifeline contracts.
  • Flexible business structure accommodating diverse customer needs.
  • Rapid service expansion post-listing.
  • Expanding market share in sales support alongside contract agency.
  • Accelerating nationwide expansion centered in Tokyo.
  • Creating new services through multi-industry collaborations.
  • Actively promoting digital transformation.
  • Characterized by stable profitability and high customer satisfaction.
  • Building a strong foothold in the corporate professional services market.
  • Improved employee satisfaction through telework environment setup.
  • Pioneering industry efforts in contract paperless conversion.
  • Numerous track records of high-quality service in large-scale projects.
  • Expanding customer touchpoints through diverse sales channels.
  • Ongoing investment in sales staff training.

Hidden Connections

  • Exclusive agency relationship for major energy company contracts.
  • Close collaboration with telecommunications carriers on sales agency services.
  • Strong partner for contract switches with major urban real estate companies.
  • Joint business with industry associations for SME sales support services.
  • Joint development of sales support tools with IT companies.
  • Proven track record providing energy-saving promotion services in collaboration with municipalities.
  • Joint implementation of sales skills training in partnership with educational institutions.
  • Participation in building customer data sharing platforms within the industry.

Future Outlook

Growth Drivers

  • Increasing demand for contract agency in communications and energy sectors.
  • Expansion of online contracts amid digitalization promotion.
  • Growth in new sales support service market.
  • Strengthening responsiveness to diversifying customer needs.
  • Business efficiency and cost reduction through IT adoption.
  • Stable revenue from enhanced collaborations with major providers.
  • Corporate value enhancement through strengthened sustainability activities.
  • Revenue base diversification via entry into new BPO areas.
  • Improved responsiveness through talent development and organizational strengthening.
  • Customer base expansion via region-focused services.

Strategic Goals

  • Achieve 40% market share in lifestyle infrastructure contract agency.
  • Complete digitalization across all businesses and enhance customer experience.
  • Annual sales of 10 billion yen in new sales support services.
  • Integration and optimization of diverse sales channels.
  • Establish sustainable management framework and deepen social contributions.
  • Promote talent diversity and maintain high employee satisfaction.
  • Achieve over 15% operating profit margin through efficiency gains.
  • Meet environmental reduction targets and improve ESG ratings.
  • Continuous service innovation through advanced IT adoption.
  • Participation in solving social issues through collaborations with regions and municipalities.

Business Segments

Lifeline Contract Agency Business

Overview
Provides contract procedures agency and after-support for lifestyle infrastructure to corporations.
Competitiveness
Business efficiency through multi-industry collaboration and one-stop service system.
Customers
  • Major electric power companies
  • City gas providers
  • LP gas manufacturers
  • Telecommunications carriers
  • Real estate management companies
  • Condominium management associations
  • Moving companies
  • Construction companies
  • Corporate customers
  • Government agencies and municipalities
Products
  • Electricity contract agency
  • Gas contract agency
  • Internet line contract agency
  • Mobile phone contract agency
  • Rate plan proposals
  • Customer support operations
  • Contract management system operation
  • Sales support tool provision

Sales Support Outsourcing Business

Overview
Provides outsourcing services supporting corporate sales activities to diverse industries.
Competitiveness
Flexible talent utilization and digital tool integration to meet customer needs.
Customers
  • Retail chains
  • Consumer goods manufacturers
  • IT-related companies
  • Financial institutions
  • Mail-order businesses
  • Event planning companies
  • Advertising agencies
  • Food and beverage industry
  • Manufacturing industry
  • Real estate industry
Products
  • Sales promotion support
  • Sales staff dispatch
  • Market research and analysis
  • Campaign planning
  • Promotional materials production
  • Customer management support

Communication-Related Sales Agency Business

Overview
Sales agency and contract procedure support for mobile phones and ISP services.
Competitiveness
Extensive experience in diverse communication service sales and leveraging customer base.
Customers
  • Mobile carriers
  • ISP providers
  • Home appliance retailers
  • Corporate customers
  • Telecommunications equipment manufacturers
  • Sales agencies
Products
  • Mobile device sales
  • ISP contract agency
  • Communication plan guidance
  • Sales promotion operations

Energy-Related Support Business

Overview
Business supporting environmentally friendly energy contracts and rate optimization.
Competitiveness
Environmentally focused service design and expertise in contract operations.
Customers
  • Renewable energy providers
  • Energy-related companies
  • Customer agency clients
  • Municipalities
Products
  • Renewable energy contract agency
  • Electricity bill review proposals
  • Customer support services

IT System Development and Operation Support Business

Overview
Development and operation support for IT systems specialized in contract agency and sales support.
Competitiveness
Customized solutions tailored to operations and high system stability.
Customers
  • Corporate customers
  • Lifeline providers
  • Sales support companies
  • Telecommunications carriers
Products
  • Contract management systems
  • Sales support tools
  • Customer information management software

Customer Support and Call Center Business

Overview
Call center services handling customer response operations on a one-stop basis.
Competitiveness
High-quality customer service and efficient operations.
Customers
  • Electric power companies
  • Gas providers
  • Telecommunications companies
  • Corporate customers
Products
  • Contract-related inquiry response
  • Customer follow-up
  • Troubleshooting

Moving-Related Support Business

Overview
Services smoothly supporting lifeline contract switches during moves.
Competitiveness
Abundant contract switchover track record and seamless collaboration system.
Customers
  • Moving companies
  • Condominium management associations
  • Real estate companies
Products
  • Lifeline switchover support
  • Customer contract agency
  • Related procedure support

Sales Agency and Marketing Support

Overview
Marketing services supporting corporate product sales expansion.
Competitiveness
Diverse industry experience and data analysis capabilities.
Customers
  • Manufacturers
  • Service providers
  • Retail stores
Products
  • Sales promotion planning
  • Brand promotion
  • Market development support

Education and Training Services Business

Overview
Training business supporting skill improvement for contract agency-related operations.
Competitiveness
Practical education curriculum and instructor team.
Customers
  • Employee training institutions
  • Sales teams
  • Customer service staff
Products
  • Sales skills training
  • Customer service education
  • Business efficiency training

Market Research Business

Overview
Provides surveys and analysis services on customer and market movements.
Competitiveness
Strong data collection capabilities and detailed reporting.
Customers
  • Corporations
  • Industry associations
  • Government agencies
Products
  • Market trend analysis
  • Customer satisfaction surveys
  • Competitor research

Platform Services Business

Overview
Provides IT platforms to streamline contract operations.
Competitiveness
Advanced technology and security management system.
Customers
  • Contract agency providers
  • Customer corporations
  • Telecommunications carriers
Products
  • Online contract management platform
  • Data integration services

Environmental Energy Consulting Business

Overview
Consulting business supporting energy optimization and environmental impact reduction.
Competitiveness
Proposals based on specialized knowledge and proven data.
Customers
  • Environmental companies
  • Municipalities
  • Energy providers
Products
  • Energy-saving proposals
  • Renewable energy utilization promotion
  • Environmental impact reduction support

Competitive Advantage

Strengths

  • High expertise in lifestyle infrastructure contract agency
  • Diverse sales support services for various industries
  • Strong customer base and ongoing transactions
  • Flexible IT platform introduction capabilities
  • One-stop response through multi-industry collaboration
  • Sales staff dispatch capabilities with extensive experience
  • Clear service differentiation from competitors
  • Stable financial position and profitable operations
  • Efficient business process management
  • Expansion into high-growth service areas
  • High-quality customer support system
  • Continuous investment in sales support

Competitive Advantages

  • Broad contract agency know-how from lifestyle infrastructure to communications
  • Multi-faceted service deployment responsive to customer needs
  • Proven track record in sales support outsourcing
  • Business efficiency and customer management via IT tools
  • Stable transaction relationships with major providers
  • Flexible service design accommodating extensive customer base
  • Rapid digitalization response aiming for industry leadership
  • Adaptability to diverse sales channels
  • High customer satisfaction and repeat rate
  • Staff quality maintenance through specialized training
  • Investment policy based on sustainable growth strategy
  • Market risk reduction through diversified expansion
  • Scale benefits from business expansion
  • Compliance system aligned with industry characteristics

Threats

  • Intensifying price competition due to increasing competitors
  • Customer shift speed to digital contracts
  • Regulatory strengthening in communications and energy sectors
  • Market share pressure from new entrants
  • Competitive decline from delayed new technology adoption
  • Increased contract cancellations from declining customer satisfaction
  • Challenges in talent acquisition and rising labor costs
  • Economic uncertainty
  • Infrastructure impacts from natural disasters
  • Growing information security risks
  • Burden of rapid response to legal changes
  • Difficulty adapting to diversifying customer needs

Innovations

2023: Digital Contract Platform Introduction

Overview
Promoted online contract procedures, significantly improving operational efficiency.
Impact
30% reduction in contract processing time and improved customer satisfaction

2022: AI Chatbot Utilization Started

Overview
Introduced AI chatbots for customer service operations to streamline inquiries.
Impact
50% automation of primary responses leading to cost reductions

2021: Cloud-Based Sales Support Tool

Overview
Developed and introduced cloud-based management tools for sales staff.
Impact
20% improvement in sales efficiency through business visibility

2024: Smartphone App for Contract Management Launched

Overview
Enabled real-time contract status confirmation via customer smartphone app.
Impact
Enhanced customer convenience and contract retention rate

2020: New BPO Service Development

Overview
Expanded beyond sales support to business process outsourcing services for revenue diversification.
Impact
10% sales increase from new customer acquisition

2023: Paperless Promotion Program Introduced

Overview
Strengthened company-wide paperless initiatives to reduce environmental impact.
Impact
40% reduction in paper usage

2022: Customer Behavior Analysis System Introduced

Overview
Implemented service improvements by grasping customer needs in detail via big data analysis.
Impact
Continuous improvement in customer satisfaction

2024: Cloud Call Center System Renewal

Overview
Enhanced customer service quality and flexibility using latest cloud technology.
Impact
Improved response speed and 15% reduction in operating costs

2020: Security Enhancement Campaign Implemented

Overview
Strengthened information management system to thoroughly protect customer data.
Impact
Continued zero information leaks record

2021: IoT Integration Services Launched

Overview
Supported contract management linked with IoT devices such as smart meters.
Impact
Real-time contract information updates achieved

Sustainability

  • Environmental impact reduction through paperless promotion
  • Promotion of in-house renewable energy adoption plans
  • CO2 reduction through telework promotion
  • Diverse work styles support for talent diversity
  • Active participation in social contribution activities
  • Advanced information security
  • Strengthened customer data protection framework
  • Continuous auditing for environmental regulation compliance
  • Sustainable business process improvements
  • Raising environmental awareness in supply chain